What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to store Koala Kare Vertical Surface Mounted Matte Black for maximum shelf life?

This unit, being a piece of commercial equipment, doesn't have a "shelf life" in the food sense. Prior to installation, store the Koala Kare KB311-SSWM MBLK in its original packaging in a cool, dry indoor environment. Protect it from direct sunlight, extreme temperature fluctuations, and moisture to prevent any cosmetic damage to the matte black finish or the stainless steel. Keeping it in controlled conditions ensures it remains in pristine condition for immediate installation when ready.

Is Koala Kare Vertical Surface Mounted Matte Black compatible with standard commercial machines?

The Koala Kare KB311-SSWM MBLK is a standalone baby changing station, not a component that integrates with "standard commercial machines" like food preparation equipment. Its compatibility pertains to installation surfaces and commercial facility standards. It is designed to be surface-mounted on various commercial wall types, fitting into public washroom layouts. For other Koala Kare options, consider models like the Koala Kare Gray Horizontal Surface-Mounted Baby Changing Station [CP-WEB-520KB3001SS] which offers different mounting and orientation.

What materials is Koala Kare Vertical Surface Mounted Matte Black made of?

The Koala Kare KB311-SSWM MBLK baby changing station is primarily constructed from one-piece stainless steel. It features a modern matte black finish, providing both durability and a sleek aesthetic suitable for contemporary commercial restrooms. Additionally, the surface is treated with Microban antimicrobial technology, which is integrated to help reduce odor-causing bacteria and enhance hygiene in high-traffic environments.

What are the dimensions and weight specifications of the Koala Kare KB311-SSWM MBLK changing station?

The product description states this unit is a vertical surface-mounted model, emphasizing its space-saving design, but specific dimensions (height, width, depth) and weight are not provided in the product data. It is rated for a maximum recommended weight capacity of 50 lbs, indicating its robust build. For precise measurements required for installation planning, it's best to consult the manufacturer's technical specifications or product manual which typically accompany the unit.

How long does the Koala Kare KB311-SSWM MBLK changing station last under typical commercial use?

The Koala Kare KB311-SSWM MBLK is built for durability, featuring one-piece stainless steel construction and a matte black finish designed to withstand the demands of commercial use. With proper installation and consistent maintenance, including regular cleaning with appropriate products, operators can expect many years of reliable service from this unit. Its robust design is intended for high-traffic environments, ensuring a long operational lifespan, similar to other Koala Kare models like the Koala Kare Vertical Surface Mount Stainless Steel Baby Changing Station [CP-WEB-520KB311SSWM].

What is the recommended cleaning and maintenance procedure for this matte black changing station?

For daily cleaning, wipe down the Koala Kare KB311-SSWM MBLK with a mild, non-abrasive soap and warm water solution, then dry thoroughly with a soft cloth to prevent water spots on the matte black finish. Avoid using abrasive cleansers, steel wool, or harsh chemical disinfectants that can damage the Microban surface and the stainless steel. Regularly inspect the liner dispenser and refill as needed, ensuring all moving parts are clean and free of debris to maintain optimal hygiene and appearance.

How many liners does the Koala Kare KB311-SSWM MBLK changing station hold?

The Koala Kare KB311-SSWM MBLK baby changing station is equipped with a convenient built-in liner dispenser designed to hold up to 50 changing station liners. This capacity helps ensure that facilities can manage multiple diaper changes before needing a refill, streamlining operations for staff and improving convenience for patrons. Regular monitoring of the dispenser level, especially in high-traffic establishments, is recommended to ensure a continuous supply of fresh liners.

Why is the vertical design of this Koala Kare unit considered space-saving for commercial restrooms?

The vertical design of the Koala Kare KB311-SSWM MBLK is highly efficient for space utilization in commercial restrooms because it extends less from the wall than horizontal units when closed. This configuration frees up valuable floor space, which is particularly beneficial in smaller washrooms or busy areas with high foot traffic where every inch counts. It allows for better flow and accessibility, making it a smart choice for facilities that prioritize compact yet functional amenities.

How does the Microban antimicrobial surface technology benefit this baby changing station?

The integrated Microban antimicrobial surface technology in the Koala Kare KB311-SSWM MBLK works continuously to reduce the growth of odor-causing bacteria on the changing station's surface. This technology provides an added layer of protection, complementing regular cleaning routines by making the surface easier to keep clean between disinfections. For high-traffic commercial environments, this feature is crucial for maintaining a more hygienic and pleasant changing experience for patrons and their children.

Is the Koala Kare KB311-SSWM MBLK easy to install as a surface-mounted unit?

As a surface-mounted unit, the Koala Kare KB311-SSWM MBLK is designed for straightforward installation directly onto a wall surface, usually requiring appropriate anchors and fasteners (not typically included, verify with specific product package) to secure it properly. While installation instructions are typically provided, professional installation is recommended to ensure the unit is securely mounted and meets all local building codes and safety standards, especially given its 50 lbs weight capacity. Ensure the chosen wall can support the unit's weight and intended use.

What makes the matte black stainless steel finish of this changing station appealing for commercial settings?

The matte black stainless steel finish of the Koala Kare KB311-SSWM MBLK offers a sleek, modern, and sophisticated aesthetic that complements contemporary commercial restroom designs. Unlike traditional polished or brushed stainless steel, the matte finish can be less prone to showing fingerprints and smudges, contributing to a cleaner appearance between cleanings. This stylish choice elevates the overall look of the facility, aligning with trendy boutiques, upscale restaurants, and modern professional environments looking for a subtle yet premium touch.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Where can I buy slushy syrup online in Canada?

You can buy commercial slushy syrup online in Canada directly from ChickenPieces.com, a Canadian-based distributor that specializes in frozen beverage supplies and foodservice products. We stock popular brands like Slush Puppie, Sour Patch Kids, Jarritos, El Nino Aguas Frescas, Table Top King and CK, so operators can order everything from classic kid-friendly flavours to aguas frescas-style concentrates in one place. Orders ship from within Canada with transparent shipping options and no surprise import duties for Canadian buyers, making it easy for convenience stores, theatres, schools and events to keep their slush machines full all season.

Koala Kare Vertical Matte Black SS Baby Changing Station

Name: Koala Kare Vertical Surface-Mounted Matte Black Stainless Steel Baby Changing Station - Stylish and Durable
Brand: koala Kare
SKU: CP-WEB-520KB0311SSWMMBLK

Koala Kare Vertical Surface-Mounted Matte Black Stainless Steel Baby Changing Station - Stylish and Durable

⭐ POPULAR WITH BULK & COMMERCIAL BUYERS

$CAD5,449.99

Item Number

400016334623

Brand

koala Kare

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Koala Kare Vertical Matte Black Stainless Baby Changing Station

At this tier, the changing station is a design statement as much as a compliance fixture. Matte black stainless integrates into premium washroom schemes alongside matte tapware, stone vanities, and architectural lighting delivering full family accessibility without the visual disruption of a white plastic unit. The vertical format suits narrow walls in boutique hotel and upscale restaurant washrooms where horizontal mounting isn't feasible.

Matte black 304-grade stainless steel premium designer finish
Vertical mounting maximises narrow wall spaces
50 lb rated capacity
Surface-mount installation no counter recess required
ADA-compliant specification

Specified by interior designers in 4–5 star hotel refurbishments, premium restaurant builds, and luxury retail flagship washroom upgrades.

Professional installation required. Ships Canada-wide.

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

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Koala Kare Vertical Surface-Mounted Matte Black Stainless Steel Baby Changing Station - Stylish and Durable

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