What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to store Vollrath Tote 'N Store 18 " x for maximum shelf life?

To maximize the service life of your Vollrath Tote 'N Store Buffetware Boxes, store them in a dry, temperate environment away from direct sunlight or extreme heat/cold, which can degrade plastics over time. Avoid storing heavy, sharp, or abrasive objects directly on top or inside that could scratch or deform the plastic. Ensure the boxes are cleaned and thoroughly dried before stacking them for storage, as moisture buildup can lead to unpleasant odours or mildew, which compromises the integrity and hygiene of the units.

Is Vollrath Tote 'N Store 18 " x compatible with standard commercial machines?

The Vollrath Tote 'N Store is not designed for direct compatibility or integration with standard commercial machines like ovens, warmers, or blast chillers. Its primary function is as a dedicated storage and transport solution for buffetware and table service items. However, its dimensions of 18 3/4" L x 13 1/4" W x 4 5/8" H are optimized to fit efficiently on common commercial shelving units, utility carts, and pallet racks, making it compatible with the general flow and footprint of most professional kitchens and catering operations. It is meant to protect items *before* or *after* they interact with other machines.

Is Vollrath Tote 'N Store 18 " x safe for use in commercial dishwashers?

Yes, the Vollrath Tote 'N Store Buffetware Box is generally safe for use in commercial dishwashers. It's constructed from durable, heavy-duty plastic designed to withstand rigorous commercial environments. For best results, ensure the water temperature in your commercial dishwasher's wash and rinse cycles adheres to standard commercial sanitation ranges, typically below 180°F (82°C) for washing. Always allow the boxes to cool completely before stacking them, as stacking warm plastic can lead to warping or distortion. Avoid using harsh abrasive cleaners or scouring pads, which can scratch and dull the plastic surface over time.

What materials is Vollrath Tote 'N Store 18 " x made of?

The Vollrath Tote 'N Store Buffetware Box is made from heavy-duty, impact-resistant plastic. This specific material choice ensures the boxes can endure the demands of daily commercial food service use, including frequent handling, stacking, and transport, without easily cracking or breaking. Its robust composition contributes to the box's ability to protect delicate buffetware from damage and provides a sturdy frame for the integrated handles and padlock holes, enhancing both operational durability and security.

How to maintain Vollrath Tote 'N Store 18 " x for long-term use?

To maintain the Vollrath Tote 'N Store Buffetware Box for long-term use, prioritize consistent cleaning and careful handling. After each use, especially when transporting food-related items, wash the boxes with mild soap and warm water, then rinse thoroughly and air dry completely to prevent residue buildup or odours. Conduct periodic inspections for any signs of cracking, stress fractures, or significant wear, and consider replacing units that show substantial damage to prevent potential failures during critical operations. Proper stacking and storage in a clean, dry environment will also extend their lifespan significantly.

What are the exact dimensions and typical weight of each Vollrath Tote 'N Store Buffetware Box?

Each Vollrath Tote 'N Store Buffetware Box measures 18 3/4 inches long, 13 1/4 inches wide, and 4 5/8 inches high externally. The internal dimensions are slightly less, designed to securely hold various buffetware items without excessive movement. While the specific weight per individual box is not provided, they are crafted from heavy-duty, impact-resistant plastic, indicating a substantial build for commercial durability, ensuring they are robust enough to protect contents while remaining manageable for staff. This size is optimized for efficient stacking and transport within catering operations.

What is the expected service life of the Vollrath Tote 'N Store boxes in a commercial food service setting?

Under typical commercial use, operators can expect a long service life from these Vollrath Tote 'N Store boxes, primarily due to their heavy-duty, impact-resistant plastic construction. With proper care and cleaning, avoiding extreme impacts or consistent overloading, these units are designed to withstand years of frequent transport, storage, and handling in busy commercial environments. Regular inspection for any cracks, stress points, or warping will help identify when a box might need replacement, ensuring continued operational integrity and protection for your valuable buffetware.

What is the recommended cleaning and maintenance procedure for the Vollrath Tote 'N Store Buffetware Boxes?

To clean, wash the Vollrath Tote 'N Store boxes with warm water and a mild detergent, scrubbing gently with a soft brush or cloth to remove any debris or sticky residues. Rinse thoroughly with clean water, ensuring no soap remains, and then allow them to air dry completely before stacking or storing to prevent moisture buildup and potential odours. Avoid using abrasive cleaners, harsh chemicals, or scouring pads, as these can scratch or damage the plastic surface, compromising its appearance and potentially reducing its longevity and hygienic properties. Regular cleaning and proper drying are key for extending the life of your storage boxes.

How does the "6-pack" format benefit professional buyers and their operations?

The 6-pack format of the Vollrath Tote 'N Store Buffetware Boxes provides immediate operational efficiency and consistency for professional buyers. It allows for bulk acquisition, ensuring a uniform storage system across multiple service points or events, rather than piecemeal purchasing which can lead to mismatched equipment. This quantity is ideal for organizing specific sets of buffetware, streamlining inventory management, and facilitating rapid deployment and breakdown for catering events or banquet services, ensuring you have enough units for concurrent tasks or for maintaining backup inventory.

Can these Vollrath storage boxes be stacked when full, and how stable are they?

Yes, the Vollrath Tote 'N Store boxes are engineered to be stackable, both when empty and when loaded with buffetware, promoting highly efficient use of vertical storage space in tight commercial kitchens, pantries, or transport vehicles. Their sturdy construction and uniform dimensions ensure stable stacking, minimizing the risk of toppling during internal transport or while stored. For optimal stability, always ensure contents are distributed evenly within each box and that stacked units are placed on a level, solid surface, especially when stacking multiple full boxes.

What kind of security do the padlock holes offer for contents?

The integrated padlock holes on the Vollrath Tote 'N Store boxes offer a practical and effective security feature for your buffetware and table service items. While not providing a high-security vault, they serve as a deterrent against opportunistic theft and provide a clear level of accountability, ensuring that contents remain undisturbed during transport or overnight storage in unsecured areas. This feature is particularly valuable for high-value items or sensitive event setups where equipment needs to be secured until deployment, offering operators enhanced peace of mind.

Are there other Vollrath Tote 'N Store sizes available from ChickenPieces.com that complement these buffetware boxes?

Yes, ChickenPieces.com offers other Vollrath Tote 'N Store sizes that are designed to complement these buffetware boxes, enabling operators to create a comprehensive and modular storage system. For larger items like chafers, we stock options such as the Vollrath Tote 'N Store 26 5/8" x 18 5/8" x 18 3/4" Gray Chafer Box (6-Pack) and the 21 7/16" x 20 1/2" x 13" Gray Chafer Box in various pack sizes. These varied dimensions ensure you can efficiently organize and transport all types of catering and banquet equipment, optimizing space and operational flow.

What specific types of buffetware or table service items are best suited for storage in this box?

This 18 3/4" x 13 1/4" x 4 5/8" Vollrath Tote 'N Store box is ideally suited for organizing and transporting a wide range of buffetware and table service items that are typically flatter or require individual compartmenting. This includes serving platters, various sizes of chafing dish lids, serving spoons, tongs, ladles, small crocks, and decorative risers. Its depth is also well-suited for holding smaller stacks of appetizer plates, dessert bowls, or glassware, keeping them secure from movement and potential damage during transit, which is crucial for maintaining inventory integrity during events.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Vollrath Tote 'N Store 18 3/4" x 13 1/4" x 4 5/8" Gray Buffetware Box (6-Pack) - Versatile Storage Solution for Buffetware

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

$CAD1,063.69

Item Number

7424556382367

Brand

Vollrath

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Amani

Bulk & Wholesale Specialist

The Vollrath Tote 'N Store is the storage solution that catering and banquet operations have needed for years a purpose-designed shallow box that corrals chafing dish accessories, buffet inserts, steam table pans, and event serving equipment in a single organised container. At just 4.625" deep, it stacks cleanly without wasting vertical space, and the 18.75"×13.25" footprint aligns with standard hotel pans and steam table dimensions. This 6-pack lets you outfit an entire events prep room with a matching set.

running a hotel banquet program, off-site catering company, or a large-scale institutional kitchen, having dedicated storage for buffetware accessories eliminates the chaos of hunting for fuel holders, ladle rests, and serving utensils mid-event setup. Vollrath's quality construction means these boxes hold up through thousands of setup/breakdown cycles.

Shallow 4.625" depth designed for accessories and flat items; stacks efficiently without wasting storage height
18.75"×13.25" footprint aligns with standard hotel pan dimensions for tidy, logical storage organisation
Vollrath build quality durable construction that holds up through repeated catering event cycles
Dedicated buffetware storage keeps fuel holders, inserts, ladles, and serving tools organised and easy to locate
Gray colour standard neutral and professional for visible event prep rooms and catering carts
6-pack value outfit an entire prep room or catering kit with a matching, uniform set

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

Vollrath Tote 'N Store 18 3/4" x 13 1/4" x 4 5/8" Gray Buffetware Box (6-Pack) - Versatile Storage Solution for Buffetware

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Vollrath Tote 'N Store 18 3/4" x 13 1/4" x 4 5/8" Gray Buffetware Box (6-Pack) - Versatile Storage Solution for Buffetware

FREQUENTLY BOUGHT TOGETHER

Total Price

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