What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

Are tuxton mugs microwave safe?

Tuxton ceramic dinnerware is generally microwave safe, but for reactive glaze products like the Lava Tiki Mugs, it's best to check with the manufacturer's specific guidelines or avoid microwave use to preserve the unique glaze finish. While the ceramic itself can handle heat, repeated exposure can affect the reactive elements and potentially alter the mug's distinctive appearance over time. For professional bar use, these mugs are primarily designed for serving chilled or room-temperature cocktails, so microwave heating isn't typically a required function.

How to store Tuxton Lava Ceramic Tiki Mug 12 for maximum shelf life?

To ensure the longevity and appearance of your Tuxton Lava Ceramic Tiki Mugs, store them in a manner that prevents impact and chipping. Avoid nesting the mugs tightly, as this can lead to rim damage, especially with the unique reactive glaze. Ideally, store them individually on shelves or in glassware racks designed for commercial use. Proper handling during storage will significantly extend their usable life in a busy bar environment.

Is Tuxton Lava Ceramic Tiki Mug 12 compatible with standard commercial machines?

The Tuxton Lava Ceramic Tiki Mug is designed for commercial use, meaning it's generally compatible with standard commercial dishwashing processes, but not "machines" in the sense of automated cocktail dispensers. Its ceramic construction can withstand typical wash cycles in rack dishwashers. However, for any ceramic item with a unique finish, using proper racking and avoiding harsh abrasives in your commercial dishwasher will help preserve the reactive glaze and overall integrity. Always ensure proper loading to prevent contact and chipping during the wash cycle.

Is Tuxton Lava Ceramic Tiki Mug 12 safe for use in commercial dishwashers?

Yes, the Tuxton Lava Ceramic Tiki Mug is built from durable ceramic, making it suitable for use in commercial dishwashers under normal operating conditions. The ceramic material is designed to withstand the high temperatures and rigorous cleaning cycles found in professional kitchens and bars. To best preserve the unique reactive glaze finish and prevent chipping, ensure mugs are properly spaced in racks to avoid direct contact during washing and drying cycles. Using a mild commercial detergent is also recommended for long-term care.

What materials is Tuxton Lava Ceramic Tiki Mug 12 made of?

The Tuxton Lava Ceramic Tiki Mug is crafted from durable ceramic material, specifically engineered for the demands of commercial food service. This ceramic base provides the necessary resilience for frequent handling and use in busy bar environments. The distinctive "Lava" aesthetic is achieved through a reactive glaze finish, which contributes to the unique, varied coloring on each individual mug in the 12-pack. This combination of material and finish ensures both operational durability and a memorable presentation for tropical beverages.

How to maintain Tuxton Lava Ceramic Tiki Mug 12 for long-term use?

For long-term maintenance of the Tuxton Lava Ceramic Tiki Mug 12-pack, focus on careful handling and proper washing. Always load these ceramic mugs into commercial dishwasher racks with adequate spacing to prevent them from knocking together, which can cause chips or cracks. Avoid using abrasive scrubbing pads or harsh cleaning chemicals, as these can dull the unique reactive glaze finish over time. Regular inspection for any hairline cracks or chips is also recommended to ensure safety and maintain presentation standards in your bar operation.

What are the dimensions and weight specifications for the Tuxton Lava 473ml Ceramic Tiki Mug?

The Tuxton Lava Ceramic Tiki Mug has a capacity of 473ml, which is equivalent to 16 US fluid ounces. While specific individual mug dimensions like height, width, and individual weight are not provided in the product description, its commercial-grade ceramic construction indicates it's built for stability and durability. For bulk transport, it comes in a pack of 12. For precise measurements, reaching out to ChickenPieces.com directly would be the next step for planning storage or shelf space.

How long does the Tuxton Lava 473ml Ceramic Tiki Mug last under typical commercial use?

Under typical commercial use, the Tuxton Lava 473ml Ceramic Tiki Mug is designed for longevity due to its durable ceramic construction. Its lifespan largely depends on consistent proper handling, washing, and storage practices in a busy bar environment. While no specific lifespan in years can be guaranteed, operators who avoid nesting the mugs and ensure careful loading into dishwashers report excellent durability. Expect these mugs to withstand frequent daily service cycles for an extended period, making them a reliable choice for high-volume operations.

What is the recommended cleaning and maintenance procedure for Tuxton Lava 473ml Ceramic Tiki Mugs?

For cleaning the Tuxton Lava 473ml Ceramic Tiki Mugs, they are safe for use in commercial dishwashers. The key to maintaining their unique reactive glaze and preventing damage is proper racking; ensure sufficient space between each mug to avoid chipping during wash cycles. Avoid harsh abrasive scrubbers or steel wool, as these can scratch the ceramic and dull the finish. Regular inspection for any cracks or chips will also help you pull damaged units from service promptly, preserving the overall quality of your drinkware collection.

Can the unique reactive glaze finish of the Tuxton Lava tiki mugs withstand high-volume bar environments?

Yes, the reactive glaze finish on the Tuxton Lava tiki mugs is part of their design for commercial use, adding to their unique aesthetic without compromising durability. While each mug will exhibit slightly different coloring due to this glazing process, the finish itself is fused into the ceramic during firing, making it resistant to fading or washing off under normal commercial cleaning. Regular commercial dishwashing, as long as proper racking prevents impacts, will not strip the reactive glaze, ensuring the mugs maintain their distinctive look for your guests.

What other Tuxton ceramic tiki mug styles are available from ChickenPieces.com?

ChickenPieces.com offers several other Tuxton ceramic tiki mug styles beyond the Lava design, providing options to diversify your bar's drinkware collection. We stock the Tuxton Peacock 473ml Ceramic Tiki Mug, the Tuxton Pine 16 oz. Ceramic Tiki Mug, and the Tuxton Glacier 16 oz Ceramic Tiki Mug. All these options maintain the durable ceramic construction and 16 oz (473ml) capacity, ensuring consistency in performance and professional appeal. You can explore these other styles to complement your existing theme or create a varied presentation for your tropical cocktails.

Why is the reactive glaze finish beneficial for a commercial bar operation?

The reactive glaze finish on the Tuxton Lava 473ml Ceramic Tiki Mug offers a significant benefit for commercial bar operations by providing a genuinely unique presentation for each drink. This distinctive coloring means no two mugs are exactly alike, adding an artisanal, hand-crafted feel that guests notice and appreciate, encouraging social media sharing. From an operational standpoint, it helps distinguish your establishment and can support premium pricing for specialty cocktails. It creates a memorable guest experience that sets your offerings apart from competitors using standard glassware.

How does the 473ml (16 oz) capacity of these mugs impact cocktail service?

The 473ml (16 oz) capacity of the Tuxton Lava Ceramic Tiki Mugs is a practical size for a range of cocktail services, particularly for tropical or larger format drinks. This capacity allows for generous pours of mixed beverages, ample ice, and garnishes, creating a visually impressive and satisfying drink for customers. It also provides flexibility for bartenders to craft complex layered drinks without overflow issues, optimizing drink consistency and presentation. This size is standard in many professional bar operations for these types of specialty beverages.

Are these Tuxton Lava tiki mugs heavy or lightweight for bar staff to handle during busy shifts?

The Tuxton Lava Ceramic Tiki Mugs are crafted from durable ceramic, which inherently gives them a solid, substantial feel compared to lighter plastic or thin glass alternatives. While not excessively heavy, their robust construction contributes to their longevity in a commercial setting and helps prevent accidental knocking over. Bar staff accustomed to professional drinkware will find them manageable during busy shifts, and the weight contributes to the premium perception of the drink being served. The balance is designed for operational efficiency without compromising on durability.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Tuxton Lava 473ml Ceramic Tiki Mug

Tuxton Lava 473ml Ceramic Tiki Mug - 12/Pack

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

$516.04

Item Number

7424556764705

Brand

Tuxton

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Tuxton Lava 473ml Ceramic Tiki Mug 12/Pack

The Lava glaze is Tuxton's most dramatic tiki finish deep volcanic reds and oranges that evoke the molten heart of a Pacific island. Placed on a bar alongside the Pine and Peacock versions, the Lava mug creates the sense of a serious, curated tiki collection. At 473ml it holds a full cocktail build with crushed ice and a garnish, sized for the tiki experience guests pay a premium for.

The warm volcanic tones pair well with rum and passion fruit-forward cocktails, and the mug's colour becomes part of the drink's visual story. Commercial ceramic, dishwasher rated, built to stay vibrant through years of tiki bar service.

Capacity: 473ml ceramic tiki mug
Pack: 12 mugs
Material: Commercial ceramic dishwasher safe
Glaze: Lava volcanic red-orange finish
Use: Craft tiki bars, premium cocktail experiences, tropical restaurant programmes

Ships Canada-wide · ChickenPieces.com Canadian Food Service Wholesale · $647.89/pack

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

Tuxton Lava 473ml Ceramic Tiki Mug - 12/Pack

Tuxton Lava 473ml Ceramic Tiki Mug 12/Pack

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Tuxton Lava 473ml Ceramic Tiki Mug - 12/Pack

Tuxton Lava 473ml Ceramic Tiki Mug 12/Pack

FREQUENTLY BOUGHT TOGETHER

Total Price

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