What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What are the ingredients in soft serve ice cream mix?

Soft serve ice cream mixes generally contain a blend of dairy or non-dairy solids, sweeteners, stabilizers, emulsifiers, and flavourings. For The Gelato Lab Belgian Chocolate Soft Serve Mix, the key ingredient for its profile is premium European-style cocoa, which provides its deep, bittersweet flavour. The full ingredient list is always printed on the product packaging, which we recommend reviewing for specific dietary concerns. This mix is designed for ease of use in commercial settings.

How long does soft serve ice cream mix last?

The shelf life of soft serve ice cream mix varies depending on whether it's a dry powder or a liquid concentrate, and if it's opened or prepared. For The Gelato Lab Belgian Chocolate Soft Serve Mix, which is a dry powder, it typically has a long shelf life when stored in its sealed bags in a cool, dry place. Once the mix is prepared with water or milk and loaded into your soft serve machine, it should be kept refrigerated or dispensed within the machine's recommended holding times, usually 3-5 days under proper sanitation. Always refer to the 'Best By' date on the individual bags and follow local health regulations.

How much does soft serve ice cream mix cost?

As per company policy, I cannot provide specific pricing details. However, when evaluating the Gelato Lab Belgian Chocolate Soft Serve Mix, it's crucial to consider its high yield and consistent quality which can help reduce operational waste. Its premium flavor profile also supports offering menu items at a higher perceived value, which contributes positively to overall profitability for your concession business. Focus on its operational benefits and the potential for premium menu items rather than just the direct unit cost.

What is soft serve ice cream mix?

Soft serve ice cream mix is a pre-portioned, often powdered or liquid, base designed for use in commercial soft serve machines. The Gelato Lab Belgian Chocolate Soft Serve Mix is a dry powder mix, specifically crafted to produce an ultra-smooth, dense, and stable chocolate soft serve with a rich Belgian chocolate flavor. Unlike a ready-to-use liquid, this dry mix offers extended shelf life in storage and requires only the addition of water (or whole milk for a richer result) before being added to your machine. It's formulated for high-volume operations like those found in concessions, stadiums, and amusement parks.

How do you make soft serve ice cream mix?

Making soft serve ice cream mix in a commercial setting is typically a straightforward process using a dry mix like The Gelato Lab Belgian Chocolate. For this particular product, you simply 'Just Add Water' according to the package instructions, or whole milk if you want to achieve a truffle-like density. The dry powder is thoroughly whisked into the liquid until fully dissolved, creating a smooth, consistent base. This prepared liquid mix is then poured directly into your commercial soft serve or gelato machine's hopper, where it chills and aerates to create the finished product. No complex steps or specialized culinary skills are required beyond basic mixing.

How to use The Gelato Lab Belgian Chocolate Soft Serve in a commercial kitchen?

To use The Gelato Lab Belgian Chocolate Soft Serve Mix in a commercial kitchen, you'll first prepare it according to the 'Just Add Water' instructions on the bag, mixing until fully dissolved. This base is then poured into the hopper of your commercial soft serve or gelato machine. This mix is specifically engineered for high-volume environments, running smoothly through various types of equipment, making it ideal for continuous service during busy periods. Its robust texture also allows it to be used as a base for premium milkshakes, offering a rich chocolate foundation that blends well with other ingredients for diverse menu options.

How to prepare The Gelato Lab Belgian Chocolate Soft Serve for service?

To prepare The Gelato Lab Belgian Chocolate Soft Serve for service, simply mix one 3 lb bag of the dry mix with the specified amount of water, or whole milk for a denser, truffle-like consistency, as directed on the packaging. Use a whisk or mixer to ensure the powder is completely dissolved and no lumps remain, creating a smooth liquid base. Once thoroughly mixed, pour the solution directly into the hopper of your commercial soft serve or gelato machine. Allow the machine ample time to chill and freeze the mix to the desired consistency before beginning service, ensuring optimal texture and yield.

How to store The Gelato Lab Belgian Chocolate Soft Serve for maximum shelf life?

To store The Gelato Lab Belgian Chocolate Soft Serve for maximum shelf life, keep the unopened 3 lb bags in a cool, dry place away from direct sunlight and extreme temperatures. This dry powder format is much more stable than liquid concentrates, saving valuable refrigerated storage space until needed. Once a bag has been opened, seal it tightly to prevent moisture absorption and use it within a reasonable timeframe, typically a few weeks. Prepared mix, once hydrated and poured into your machine, should be handled according to local food safety guidelines, usually requiring refrigeration below 4°C (40°F) and use within 3-5 days.

What is the typical yield per case of The Gelato Lab Belgian Chocolate Soft Serve Mix for a busy concession?

The Gelato Lab Belgian Chocolate Soft Serve Mix comes in a 15 lb case, which is designed for substantial yield in high-volume settings. While exact servings depend on your specific machine settings and portion size, a 3 lb bag typically yields around 55-60 average 4 oz servings when mixed with water. This means a full 15 lb case, containing five 3 lb bags, can produce approximately 275-300 servings. This makes it a dependable option for concession stands, arenas, and theme parks expecting continuous demand throughout their operating hours. You'll get plenty of mileage out of each case.

Is The Gelato Lab Belgian Chocolate Soft Serve Mix compatible with common concession equipment like Electro Freeze or Taylor machines?

Yes, The Gelato Lab Belgian Chocolate Soft Serve Mix is specifically formulated to run smoothly in standard commercial soft serve and gelato machines, including popular brands like Electro Freeze, Taylor, and others commonly found in concession operations. Its high-quality dry powder format ensures consistent hydration and prevents clumping, which is critical for machine performance and product quality. Operators typically find that this mix performs well in both gravity-fed and pump-fed machines, delivering a stable, ultra-smooth product that holds its shape. This ensures reliable service during peak demand periods without equipment issues.

How long does a prepared batch of Gelato Lab Belgian Chocolate Soft Serve hold its service quality in a machine hopper?

A prepared batch of Gelato Lab Belgian Chocolate Soft Serve Mix, once hydrated and loaded into a properly functioning and sanitized soft serve machine, can typically hold its service quality for 3-5 days. This is provided the machine maintains the correct refrigeration temperatures (below 4°C or 40°F) in the hopper and freezing cylinder. The mix's 'superior structural density' also contributes to its stability, helping it maintain texture and flavour over this period, even with repeated dispensing. Always follow your local health authority guidelines and the machine manufacturer's recommendations for maximum holding times to ensure food safety and optimal product freshness.

Can I customize the flavor of The Gelato Lab Belgian Chocolate Soft Serve Mix for special events or unique menu items?

Yes, you can certainly customize the flavor of The Gelato Lab Belgian Chocolate Soft Serve Mix to create unique menu items for special events or to diversify your concession offerings. The deep, bittersweet profile of the Belgian chocolate provides an excellent foundation for various additions. Consider swirling in a raspberry sauce, similar to how our DOLE SOFT SERVE Raspberry mix is popular, or adding a hint of mint extract for a holiday special. You can also incorporate toppings like crushed cookies, toasted coconut, or even a dash of chili powder for a 'Mexican hot chocolate' twist, capitalizing on its dense texture to hold heavier garnishes effectively.

What are the advantages of using a dry soft serve mix like The Gelato Lab compared to a liquid concentrate?

Using a dry soft serve mix like The Gelato Lab Belgian Chocolate offers several operational advantages over liquid concentrates, especially for concession stands and high-volume venues. Firstly, dry mixes have a significantly longer shelf life and do not require refrigeration for storage until they are mixed, freeing up valuable cooler space. This is a huge benefit for inventory management and cost savings. Secondly, shipping dry mix across Canada is generally more efficient and less prone to spoilage compared to heavy, refrigerated liquid products. Lastly, the 'Just Add Water' preparation is simple and reduces handling complexity, making it ideal for busy staff.

How does this Belgian Chocolate mix compare to the Frostline Chocolate Soft Serve Ice Cream Mix that you carry?

The Gelato Lab Belgian Chocolate Soft Serve Mix provides a distinctly premium, deep, bittersweet European-style cocoa flavor, designed to emulate artisanal Italian gelato with an ultra-smooth, dense texture. It's positioned for operators aiming for a 'Dark-Indulgence' trend. In contrast, our Frostline Chocolate Soft Serve Ice Cream Mix is a lactose-free option that typically offers a more classic, universally appealing chocolate taste and often a slightly different consistency. While both are excellent dry mixes for high-volume concessions, The Gelato Lab is ideal if your goal is to differentiate with a sophisticated, rich Belgian chocolate profile and a denser mouthfeel.

What are some popular concession menu items I can create beyond basic soft serve with this Belgian Chocolate mix?

Beyond classic soft serve, The Gelato Lab Belgian Chocolate Mix is incredibly versatile for expanding your concession menu. Its rich flavour and dense texture make it an outstanding base for gourmet milkshakes, blending perfectly with additional flavourings like coffee, peanut butter, or even a touch of mint. You can also use it to create unique parfaits by layering with brownies, whipped cream, and cherry compote for a 'Black Forest' inspired dessert. As mentioned in our pro tip, consider marketing a 'Signature Salted Truffle Gelato' by garnishing with sea salt and olive oil to tap into premium dessert trends and increase your offerings.

Does The Gelato Lab Belgian Chocolate Soft Serve Mix perform well in extreme outdoor temperatures, such as at a summer fair?

Yes, The Gelato Lab Belgian Chocolate Soft Serve Mix is formulated with 'superior structural density,' which makes it remarkably stable and well-suited for demanding outdoor event conditions like summer fairs. This inherent stability helps the finished soft serve resist melting prematurely, even when exposed to warmer ambient temperatures or when garnished with heavier toppings. While optimal machine function is always critical, the mix itself contributes significantly to maintaining a desirable consistency and a firm swirl, ensuring your product holds up well during busy outdoor service days. It's designed to deliver consistency where it counts most.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Description

The Gelato Lab Belgian Chocolate Soft Serve 3lb Bags, 5/Case

Name: The Gelato Lab Belgian Chocolate Soft Serve Mix 3 lb/5/Case
Brand: THE GELATO LAB
SKU: CP-WEB-380SSGLCHOC

⚡ Quick Answer

The Gelato Lab Belgian Chocolate Soft Serve Mix 3 lb/5/Case is a soft-serve base for Canadian ice cream shops, dessert bars, frozen yogurt operations, and concession stands. It is commonly used for chocolate soft-serve cones, sundaes, milkshakes, dessert finishing, and dipping sauce. ChickenPieces.com ships this Belgian chocolate soft serve mix Canada-wide from Calgary.

Case Price

$370.99

Yield Per Bag

~2+ gallons

Profile

Dark, rich Belgian cocoa

Why operators choose this

Belgian Chocolate is the standard by which all chocolate frozen desserts are judged in the premium market the association with Belgian craft chocolate carries an implied richness, depth, and quality that 'chocolate' alone cannot match. It's the difference between a menu item and a menu statement
The Gelato Lab's Belgian Chocolate formulation delivers the darker, more intense cocoa character expected from a premium chocolate soft serve not the mild, sweet chocolate of a standard mass-market mix. This flavor is for operators targeting a food-forward customer who has a reference point for what great chocolate tastes like
Belgian Chocolate soft serve is the anchor of any premium dessert menu it is the baseline that sophisticated chocolate customers order to assess the quality of a new dessert venue. Get this right and those customers become regulars. The Gelato Lab's artisan positioning gives operators the credibility to charge accordingly
This flavor trends year-round with no seasonal ceiling unlike novelty or fruit flavors, deep chocolate has consistent demand across all seasons, demographics, and event types. It's the one Gelato Lab flavor that carries its own weight as a permanent menu fixture

Jamie's Take · Concession & Event Specialist @ ChickenPieces

Belgian Chocolate is the flavor that tells a serious dessert customer that you're playing in a different league. When someone who knows chocolate orders this and it delivers, they become loyal. This is the quality anchor for any Gelato Lab program.

Product Specs

Format	Soft serve powder mix
Weight per bag	3 lb
Bags per case	5
Total case weight	15 lb
Yield estimate	~2+ gal per bag / ~10+ gal per case
Flavor positioning	Premium dark Belgian cocoa
Brand	The Gelato Lab (artisan)

Frequently Asked Questions

Why is Belgian Chocolate trending in upscale food service?

Belgian Chocolate is trending in premium food service because the market for artisan chocolate experiences is growing customers who have been educated by craft chocolate bars, single-origin cocoa, and European-style chocolate shops now apply the same quality framework to frozen desserts. 'Belgian' as a qualifier signals dark, complex, less-sweet cocoa that aligns with sophisticated chocolate preferences. For a food service operator, offering Belgian Chocolate soft serve positions the entire menu as premium without requiring a full pastry program one significant positioning work.

How does Belgian Chocolate differ from standard chocolate soft serve?

Standard chocolate soft serve typically uses a sweeter, lighter cocoa profile calibrated for broad mass-market appeal mild, sweet, and familiar. Belgian Chocolate soft serve delivers a deeper, darker, more complex cocoa character with less sweetness and more cocoa intensity. The difference is perceptible to any customer with a preference for dark over milk chocolate. For operations targeting a premium demographic, the Belgian Chocolate profile delivers a demonstrably superior product that justifies the price premium over commodity chocolate soft serve.

What toppings pair best with Belgian Chocolate soft serve?

Dark chocolate shavings or a drizzle of melted dark chocolate amplify the Belgian cocoa intensity for chocolate purists. Salted caramel sauce is the premium pairing the salt-caramel-dark chocolate trio is one of the most reliable flavor combinations in contemporary dessert service. Crushed hazelnut praline adds texture and flavor reference to the European chocolate tradition. Fresh raspberries create a fruit-chocolate pairing that is photogenic and flavor-forward. Espresso powder dusted over the swirl brings out the cocoa notes and adds an adult flavor dimension that elevates the serve.

Can Belgian Chocolate soft serve be used in a affogato-style service?

Yes Belgian Chocolate soft serve with a shot of hot espresso poured over is an exceptional affogato variant. The dark chocolate and espresso combination is a natural Italian dessert pairing, and the soft serve melts into the espresso to create a warm-cold contrast that is genuinely satisfying. This application works best in a cup rather than a cone. For café and restaurant operators, an affogato with Gelato Lab Belgian Chocolate is a premium dessert menu can be positioned as a signature and priced at $8–12 with a double espresso shot.

Is this suitable for a restaurant dessert program as well as concession?

Yes The Gelato Lab is specifically designed for premium food service settings where the brand name and flavor profile support restaurant menu pricing. Belgian Chocolate soft serve in a restaurant context can be plated with accompaniments (salted caramel, praline, espresso), garnished professionally, and priced at $10–15 as a dessert course. It is as at home in a fine casual restaurant as it is in a premium dessert shop. The 3lb commercial bag and 5-bag case format is suitable for both high-volume concession and lower-volume restaurant dessert programs.

📌 Perfect For

Upscale dessert bars and gelato shops where Belgian Chocolate is the premium anchor flavor that attracts serious chocolate enthusiasts and builds a loyal regular customer base
Restaurant dessert programs where a premium chocolate soft serve option rounds out a dessert menu and can be plated as a composed dish with accompaniments at a $12–15 price point
Food trucks and pop-up dessert concepts targeting a food-forward, premium-paying demographic where The Gelato Lab brand name supports a $8–10 per serve price point
Catering for corporate events and upscale social occasions where a premium Belgian Chocolate soft serve station signals quality and care in the food program

Ready to order? ChickenPieces ships Canada-wide.

21,000+ SKUs · Calgary-based · 2-5 day delivery · hello@chickenpieces.ca

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

The Gelato Lab Belgian Chocolate Soft Serve Mix 3 lb/5/Case

The Gelato Lab Belgian Chocolate Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

The Gelato Lab Belgian Chocolate Soft Serve Mix 3 lb/5/Case

The Gelato Lab Belgian Chocolate Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

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