2026 Nov 13th
A Canada brand-and-format comparison of Citavo, Carnation, and Gordon Choice for rinks and cafes, with official Carnation prep and honest pack-size limits where public spec sheets were not found.
Citavo, Carnation, and Gordon Choice are the hot chocolate mixes we stock for Canadian rinks and cafes, in a bag, a portion pack, or (for Carnation) a 2 L liquid base. Chicken Pieces ships all three from Calgary. Official Carnation mix directions are below, and Citavo and Gordon Choice are listed with pack sizes on the product pages.
Our two existing guides cover format and bulk buying. This page names packs and brands.
We stock a 907 g bag and 28 g portion packs, both merchandised as Canadian-made.
Sachets, Simply 5, and the 2 L liquid base each have published Nestlé Professional directions.
Where a public spec sheet was not found, we list pack size and send you to the bag.
Packets, a 907 g bag, or Carnation’s 1-to-5 liquid base. Then choose the label you want on the cup.
Non-frozen cases and singles ship across Canada and to the USA. Pallets ship within Canada only.
If you already know you need a bag, a packet, or a liquid base, and you want help choosing among the brands we stock, you are in the right place. If you still need a walkthrough of those formats for a rink counter, use What Hot Chocolate Format Should a Rink Concession Stock? For larger orders and case planning, use Bulk Hot Chocolate Canada. This page does not republish those guides.
What follows is the brand and pack comparison, plus official Carnation directions we can actually print.
Citavo is a foodservice beverage brand, and the cocoa packs we list are a 907 g bag, 12 per case, and 28 g portion packs, 100 per case. Both live listings are merchandised as Canadian-made. You can order from Calgary without a broadline account. Start with the 907 g bag for bulk or dispenser service, or the 28 g portion packs when you want a counted cup and no dispenser.
Public brand pages do not publish ingredients, a cocoa percentage, a mix ratio, or a cups-per-bag figure for these exact packs. We will not invent those numbers. Follow the directions on the bag in front of you.
A second Citavo listing at 2 lb / 32 oz, 12 per case, is also on the site. That weight is in the same class as 907 g, but it is a separate listing. We have not confirmed whether the two bags are the same item or different formulas, so treat them as related listings and open the 907 g page first unless your receiving team has already verified the other bag.
Carnation, from Nestlé Professional Canada, is the brand with published foodservice directions for the packs we stock. Official unused storage for the liquid base and the sachets is a cool, dry place, away from heat.
Official case format is 6 boxes of 50 × 25 g, which matches our 50 × 25 g, 6 units per case listing. Official prep is one 25 g sachet with 175 ml (3/4 cup) of hot water, or steaming hot milk for a richer cup. Official shelf life on that page is 730 days. Official allergens include milk. Use these directions only for the 25 g sachet, not for a 19 g portable pack.
Official ingredients are five items: cane sugar, modified milk ingredients, cocoa, vanilla flavour, and salt. Mix with hot water, or steaming hot milk for a creamier cup. The official serving is 36 g (3 tbsp). A cups-per-canister figure is just arithmetic: 1.9 kg is 1,900 g, and 1,900 ÷ 36 = 52.78, so you get 52 full official servings from a canister, with a little mix left over. Ignore third-party “76 servings” figures that do not match that math.
Use the in-stock listing, Carnation liquid mix 2 L, 4 per case. A second URL for a rich 2 L case was sold out when we checked on 13 November 2026, so do not order from that duplicate page. Official batch prep is 1 part beverage base plus 5 parts hot water at 76 to 82 °C, stirred and consumed immediately. Official single-cup prep for 250 ml is 45 ml (3 tbsp) of base plus 205 ml of hot water. After opening, unused base should be stored cool and dry with the cap secured and used within 24 hours. Discard leftover reconstituted beverage, and do not mix a new batch with an old batch. Official ingredients include sugars, water, modified milk ingredients, hydrogenated vegetable oil, cocoa, salt, artificial flavour, disodium phosphate, soy lecithin, and potassium sorbate. Official allergens are milk and soy. For automatic dispensers, follow the manufacturer steps on the official Nestlé Professional page, which lists an optimum serving temperature of 65 to 71 °C.
Besides Citavo and Carnation, we stock Gordon Choice Hot Chocolate Drink Mix as a 907 g bag in a 12-unit case. The live product page uses that Gordon Choice title. Operators often search for the same bag as GFS hot chocolate mix.
Public Canadian spec sheets with ingredients, cocoa percentage, or yield were not found for this exact pack, and we will not copy nutrition from a different country’s listing. Use the pack size, check live stock, and follow the bag you receive.
Portion-pack cases in other sizes may also appear in the hot-chocolate category. They are not in the six-card grid, so the grid can stay at two Citavo packs, three Carnation formats, and this 907 g bag.
Pick the pack that matches the counter, then pick the label your guests already know or the Canadian-made merchandising you want on the bag. We will not declare a single winner.
| If you need | A practical starting pack |
|---|---|
| Portion control, no dispenser | Citavo 28 g packs or Carnation 25 g sachets |
| A bulk or dispenser bag | Citavo 907 g, 12 per case, or Gordon Choice 907 g, 12 per case |
| A measured liquid mix | Carnation 2 L liquid base, 4 per case, mixed 1 to 5 with hot water |
| A shorter ingredient list in a canister | Carnation Simply 5, 1.9 kg, official 36 g serving |
One line on buying Canadian: the Citavo listings above are merchandised as Canadian-made. Carnation is a Nestlé Canada brand with official published prep. That is merchandising and documentation, not a taste score.
If winter syrups will sit next to the cocoa, see our new guide to eggnog, gingerbread and peppermint cafe syrups once that post is live, or trending beverage innovations for Canadian cafes in the meantime.
These six products were in stock on the live storefront on 13 November 2026 (America/Edmonton). The grid is two Citavo packs, three Carnation formats, and one Gordon Choice 907 g bag. Re-check stock before you order. No prices on this page.
Item ID 6018106746795. A 907 g bag, 12 per case, merchandised as Canadian-made. Follow the bag for mix directions.
Item ID 6018102367376. 28 g portion packs, 100 per case, merchandised as Canadian-made. Use the pack directions, not an invented yield.
Item ID 6010857768743. Official Nestlé 25 g sachet prep applies: 175 ml hot water, or steaming hot milk.
Item ID 6018101439456. Official 4 × 2 L liquid base. Mix 1 part base to 5 parts hot water at 76 to 82 °C.
Item ID 829381385946. Official Simply 5 canister, 1.9 kg, 6 per case. Official serving is 36 g.
Item ID 6010856128128. A 907 g bag, 12 per case. Pack size only. Follow the bag for mix directions.
Citavo is a foodservice beverage brand sold in Canada, including cocoa hot chocolate mix in a 907 g bag (12 per case) and 28 g portion packs (100 per case). Chicken Pieces lists those packs as Canadian-made and ships them from Calgary without a broadline account. Public brand pages do not publish a mix ratio or cups-per-bag figure for these exact packs, so follow the directions on the bag in front of you and check the live product page for pack size and stock.
Our live Citavo 907 g bag and 28 g portion-pack listings are merchandised as Canadian-made. We do not invent a factory story beyond that merchandising. If the “made in Canada” line matters for your guests, confirm it on the bag you receive.
Official Nestlé Professional Canada directions for the 25 g Rich and Creamy sachet are to add one sachet to 175 ml (3/4 cup) of hot water, or to use steaming hot milk for a richer cup. Those directions apply to the 50 × 25 g, 6 units per case pack we stock. Do not paste that prep onto a different sachet size.
Official directions for the 2 L Rich and Creamy beverage base are 1 part base to 5 parts hot water at 76 to 82 °C, stirred and consumed immediately. For one 250 ml cup, mix 45 ml (3 tbsp) of base with 205 ml of hot water. After opening, unused base should be stored cool and dry with the cap secured and used within 24 hours. Discard leftover reconstituted beverage, and do not mix a new batch with an old batch. Official unused-base storage is a cool, dry place, away from heat, with no refrigeration required until opened.
Carnation Simply 5 is a 1.9 kg canister of hot chocolate mix made with five official ingredients: cane sugar, modified milk ingredients, cocoa, vanilla flavour, and salt. The official serving is 36 g (3 tbsp). Mix with hot water, or with steaming hot milk for a creamier cup. If you want a cups-per-canister figure, the arithmetic from 1.9 kg divided by 36 g is 52 servings per canister (1,900 ÷ 36 = 52.78, so 52 full official servings, with a little mix left over). Show that math rather than a third-party “76 servings” figure, which does not match 1.9 kg at 36 g.
Gordon Choice Hot Chocolate Drink Mix is a 907 g bag we stock in a 12-unit case, alongside Citavo and Carnation. The live product page uses that Gordon Choice title. Public Canadian spec sheets with ingredients, cocoa percentage, or cups-per-bag were not found for this exact pack, so we list pack size and stock only. Follow the directions on the bag you receive.
GFS hot chocolate mix is a common search for Gordon Choice cocoa. The bag we list is Gordon Choice Hot Chocolate Drink Mix, 907 g, 12 per case. Match the name and the pack size on the bag you receive, and check live stock before you order.
Choose the pack first. Portion packets suit a counter with no dispenser. A 907 g bag suits bulk or dispenser service. Carnation’s liquid base is for a measured 1-to-5 mix when you want volume service from a jug. That is the short version. For the full rink-concession walkthrough, use our guide on what hot chocolate format a rink concession should stock, and for larger orders see bulk hot chocolate in Canada.
Not in the current catalog. We did not find a white hot chocolate mix in the product sitemap. If you need a peppermint or flavoured cup, start with the cocoa you already run and a peppermint syrup, rather than a white mix we do not list.
We do not print a gluten-free certification in this guide. Official Nestlé Professional pages publish ingredients and milk or soy allergens for the packs below. If gluten matters for your guests, read the official ingredient and allergen statement on the pack you receive, including any “may contain” line.
Yes. Non-frozen case and individual items ship to the USA at live UPS rates. Pallets and frozen products ship within Canada only. Orders over $199 CAD qualify for free shipping in Canada only. Processing is usually 3 to 5 business days, and Calgary and the rest of Alberta usually arrive the next day.
We calculate shipping on live carrier rates at checkout, not on flat or subsidized tiers. Every order is priced against real LTL, parcel, or pallet-freight quotes from our Calgary warehouse to your dock. That means you never absorb hidden shipping costs into product margins. What we charge is what the carrier charges us, plus a small handling pass-through. For bulk and pallet orders, the rate is tied to the actual shipment weight and distance.
Rink concessions, cafes, cafeterias, hotels and offices order hot chocolate from us by the packet, the bag and the case. Chicken Pieces is a Calgary foodservice, hospitality and medical supply company founded in 2018, with about 20,000 products in the online catalogue. We supply pantry ingredients, beverages, medical nutrition and kitchen supplies. We are not a poultry or meat distributor. Orders over $199 CAD qualify for free shipping in Canada only. Case and individual items can ship to the USA at live UPS rates. Pallets and frozen products ship within Canada only.
Real people in Calgary answer the phone and check labels, pack sizes and stock for you.
Pantry staples, beverages, disposables, janitorial and concession supplies from one supplier.
Order by the case or the pallet with no membership and no minimum order quantity.
We write for operators working under CFIA and Health Canada aware food safety plans.
