What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What are the ingredients in soft serve ice cream mix?

The specific ingredients for The Gelato Lab Lemon Velvet Soft Serve Mix are not detailed in our general product overview. Typically, dry soft serve mixes contain milk solids, sugars, stabilizers, emulsifiers, and flavorings. For the precise ingredient list and any allergen information for this particular Gelato Lab mix, it's always best practice to consult the physical product label upon receipt.

How long does soft serve ice cream mix last?

The shelf life of The Gelato Lab Lemon Velvet Soft Serve Mix depends on whether it's in its dry, unopened state or once prepared. As a dry mix, it has a significantly longer shelf life than liquid concentrates, typically several months to a year when stored correctly in a cool, dry place. Once mixed with liquid and loaded into a machine, it should be held under refrigeration and served within 3-5 days to maintain optimal quality and food safety. Always check the best-before date on the individual 3 lb bags.

How much does soft serve ice cream mix cost?

We strictly adhere to our B2B pricing policy and do not include pricing information in product descriptions or FAQs for The Gelato Lab Lemon Velvet Soft Serve Mix. For current pricing, please log into your ChickenPieces.com account or contact our sales team directly. We focus on providing detailed product specifications, quality, and usage benefits to help you make informed purchasing decisions for your concession business.

What is soft serve ice cream mix?

Soft serve ice cream mix is a prepared dry or liquid base designed to be churned in a commercial soft serve machine to create a smooth, airy frozen dessert. The Gelato Lab Lemon Velvet Soft Serve Mix is a professional-grade dry powder concentrate. It's formulated to provide a consistent, high-quality product right out of your machine, blending tart lemon notes with a creamy finish, making it more substantial than a typical sorbet while still refreshing.

How do you make soft serve ice cream mix?

To make The Gelato Lab Lemon Velvet Soft Serve Mix, the process is straightforward: it's a 'Just Add Liquid' cold process. You simply combine the dry mix from one of the 3 lb bags with the recommended amount of cold water or milk (depending on your desired richness and consistency) in a clean mixing bucket. Whisk thoroughly until the powder is fully dissolved, then pour the mixture directly into your soft serve machine's hopper. There's no need for heating, which saves time and effort during busy shifts.

How to use The Gelato Lab Lemon Velvet Soft Serve in a commercial kitchen?

Using The Gelato Lab Lemon Velvet Soft Serve in a commercial kitchen is designed for efficiency. You prepare it by simply adding cold liquid and mixing, which is ideal for high-volume environments like concession stands or stadiums. The dry format allows for easier storage than liquid mixes, freeing up valuable cooler space. Its superior machine hold ensures consistent texture and flavor, minimizing downtime even during extended service periods, making it a reliable choice for your operation.

How to prepare The Gelato Lab Lemon Velvet Soft Serve for service?

Preparing The Gelato Lab Lemon Velvet Soft Serve for service is a quick, cold-process method. Take one of the 3 lb dry mix bags and combine it with cold water or milk as per the instructions on the package. Whisk thoroughly until completely dissolved, ensuring there are no lumps. Once the mixture is smooth and uniform, you can immediately pour it into your commercial soft serve machine's hopper. This simple preparation allows for rapid batch turnaround, perfect for busy concession lines.

How to store The Gelato Lab Lemon Velvet Soft Serve for maximum shelf life?

To store The Gelato Lab Lemon Velvet Soft Serve for maximum shelf life, keep the unopened 3 lb dry mix bags in a cool, dry place away from direct sunlight and extreme temperatures. The dry format ensures a long shelf life, making it excellent for inventory management in concession operations. Once a bag is opened, it's best to reseal it tightly and use it relatively quickly. After preparing the mix with liquid, store it refrigerated in your soft serve machine's hopper or a sealed container, serving it within 3-5 days.

What is the typical yield per 15 lb case of Gelato Lab Lemon Velvet Soft Serve Mix for concession portions?

A 15 lb case of The Gelato Lab Lemon Velvet Soft Serve Mix, containing five 3 lb bags, typically yields around 200-240 servings (based on standard 4oz portions) once prepared. Each 3 lb bag, when mixed with liquid, produces approximately 3 gallons of liquid mix, which translates to about 48 servings. This high yield makes it efficient for busy concession stands, carnival vendors, and stadium operations looking to manage volume during peak times.

Is Gelato Lab Lemon Velvet Soft Serve Mix compatible with common concession soft serve equipment?

Yes, The Gelato Lab Lemon Velvet Soft Serve Mix is designed to run efficiently in most standard commercial soft serve machines commonly found in concession stands, amusement parks, and stadiums. This includes both gravity-fed and pump-driven models. Its smooth, dense texture profile ensures superior machine hold and consistent performance, minimizing issues like crystallization or improper freezing, which is critical for continuous high-volume service.

How long does a prepared batch of Gelato Lab Lemon Velvet Soft Serve hold its service quality in a machine?

Once prepared and loaded into a properly functioning commercial soft serve machine, a batch of The Gelato Lab Lemon Velvet Soft Serve will maintain its optimal service quality for approximately 3-5 days. This duration assumes the machine is kept at appropriate refrigeration temperatures when not actively dispensing. Regular machine cleaning and proper handling are key to maximizing product freshness and ensuring a consistent, high-quality customer experience throughout extended event schedules.

How does The Gelato Lab Lemon Velvet mix compare to DOLE Lemon Soft Serve for flavour and texture?

The Gelato Lab Lemon Velvet Soft Serve Mix offers a distinctly tart lemon flavour with a signature creamy, velvet finish, positioning it between a fruit ice and traditional Italian gelato. This provides a more sophisticated and less acidic profile compared to some standard lemon sorbets. In contrast, DOLE Lemon Soft Serve Mix, like our CP-WEB-380SSDOLLEM, typically delivers a brighter, more intensely tart, and icier, fruit-forward experience. Both are excellent, but your choice depends on whether your customers prefer a creamy fruit indulgence or a sharper, refreshing fruit-ice sensation.

Can this Lemon Velvet Soft Serve Mix be used for more than just soft serve?

Absolutely. While it excels as a soft serve, The Gelato Lab Lemon Velvet Soft Serve Mix is versatile for other concession menu items. You can use it as a base for incredibly smooth milkshakes, blending it with milk and other flavourings. It also works well in granita or slushy machines for a richer, creamier frozen lemonade alternative, or even as a base for non-alcoholic frozen beverages, offering a unique 'fruit-cream' profile beyond traditional options.

What makes the 'Velvet' finish of this lemon soft serve mix unique for concession operators?

The 'Velvet' finish in The Gelato Lab Lemon Velvet Soft Serve Mix refers to its remarkably silky, dense, and smooth texture, which sets it apart from typical acidic sorbets. This isn't just about flavour; it's about mouthfeel that feels richer and more indulgent, without being overly heavy. For concession operators, this means a premium product that offers a satisfyingly creamy experience, appealing to customers looking for a refreshing fruit option that still feels like a treat, potentially justifying a higher perceived value.

Is The Gelato Lab Lemon Velvet Soft Serve Mix suitable for outdoor events with fluctuating temperatures?

Yes, The Gelato Lab Lemon Velvet Soft Serve Mix is well-suited for outdoor events like carnivals, fairs, and festivals. Its superior machine hold and formulated texture are designed to maintain consistency even with the higher dispensing volumes and potential temperature fluctuations inherent in outdoor environments. The dry mix format also makes it easy to transport and store on-site, providing a reliable and refreshing option for your patrons throughout the event, minimizing product degradation under varying conditions.

Are there other Gelato Lab soft serve flavours available from ChickenPieces.com?

Yes, ChickenPieces.com typically stocks a range of Gelato Lab soft serve mixes beyond the Lemon Velvet, though specific availability can vary. Operators often look for complementary flavours to offer variety alongside this popular citrus option. You can check our full catalogue on ChickenPieces.com for other Gelato Lab offerings, or contact our sales team to inquire about additional flavours that pair well with the Lemon Velvet for your concession menu, like chocolate or vanilla options.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Description

The Gelato Lab Lemon Velvet Soft Serve 3lb Bags, 5/Case

Name: The Gelato Lab Lemon Velvet Soft Serve Mix 3 lb/1.36 kgs - 5/Case
Brand: THE GELATO LAB
SKU: CP-WEB-380SSGLLEMON

⚡ Quick Answer

Ice cream shops, dessert bars, frozen yogurt operations, and concession stands across Canada use The Gelato Lab Lemon Velvet Soft Serve Mix 3 lb bags, 5/case for sundaes, milkshakes, dessert finishing, citrus toppings, and dipping. Available from ChickenPieces.com and ships Canada-wide from our Calgary warehouse.

Case Price

$370.99

Yield Per Bag

~2+ gallons

Profile

Bright citrus, velvet finish

Why operators choose this

Lemon Velvet is the upscale answer to fruit-forward soft serve where standard lemon flavors can be sharp or synthetic, the 'Velvet' designation signals a smoother, more refined citrus profile with the silky mouthfeel of a premium gelato base. It's the soft serve that makes lemon feel sophisticated rather than sour
Lemon is one of the most versatile flavor positions in a premium dessert program it reads as refreshing in summer, bright and clean as a palate cleanser in any season, and pairs with more toppings and flavor combinations than almost any other base flavor. It is also one of the flavors most strongly associated with Italian gelato tradition, which supports The Gelato Lab's positioning
The bright yellow color of lemon soft serve is visually striking and season-appropriate year-round it photographs with energy and warmth, it pops in a waffle cone, and it telegraphs 'fresh and citrusy' to customers who want a lighter alternative to cream-forward flavors
Lemon Velvet in a twist with Vanilla Bean creates a sophisticated lemon-cream combination that is genuinely elegant more restaurant dessert than concession stand which justifies premium pricing at dessert bars and upscale food service operations

Jamie's Take · Concession & Event Specialist @ ChickenPieces

Lemon Velvet is the flavor I recommend for any operator who wants to move upscale. It's what I call a 'grown-up flavor' the kind of thing that makes a serious dessert customer stop and say 'this is actually really good.' Not just refreshing, but genuinely impressive.

Product Specs

Format	Soft serve powder mix
Weight per bag	3 lb
Bags per case	5
Total case weight	15 lb
Yield estimate	~2+ gal per bag / ~10+ gal per case
Flavor profile	Bright lemon, silky finish
Brand	The Gelato Lab (artisan)

Frequently Asked Questions

What does 'Velvet' mean in the Lemon Velvet name?

The 'Velvet' descriptor refers to the texture and finish of the soft serve a smooth, silky mouthfeel that is characteristic of premium gelato formulations, which typically have lower overrun (less air incorporation) than standard soft serve and use a richer base. The result is a more luxurious texture than commodity soft serve it melts more slowly, coats the palate more completely, and delivers a more sustained flavor experience. The combination of bright lemon flavor with velvet-smooth texture is what distinguishes Lemon Velvet from a standard lemon sherbet or generic lemon soft serve.

Is Lemon Velvet a year-round flavor or seasonal?

Lemon Velvet performs in every season with varying narrative. In spring and summer, it is the refreshing seasonal flagship bright, clean, and aligned with the fresh citrus aesthetic of warm-weather menus. In autumn and winter, it can be positioned as a palate cleanser or as the 'light option' for guests who find richer flavors too heavy. Italian restaurants and upscale food service operations often run lemon gelato year-round as a classic component of the dessert program. For concession-focused operations, lemon's peak is summer; for premium dining, it is a permanent fixture.

What toppings and pairings elevate Lemon Velvet to a premium dessert?

Lemon curd drizzled over the swirl creates a concentrated citrus layer that amplifies the flavor. Crushed shortbread or almond tuile provides a buttery textural contrast. Candied lemon zest on top adds color and flavor intensity. Fresh blueberries or blackberries provide a tart berry note that complements the lemon beautifully. For a signature menu item: a waffle cone dusted with powdered sugar, filled with Lemon Velvet soft serve, topped with a drizzle of lemon curd, crushed shortbread, and a candied citrus wheel a dessert that reads as Italian gelateria quality at a $9–12 price point.

How does Lemon Velvet compare to orange soft serve for menu positioning?

Orange and Lemon occupy different positions on a premium soft serve menu. Orange (especially Sunkist) carries the classic American concession identity bold, sweet-citrus, carnival-adjacent. Lemon Velvet carries the Italian gelateria identity sophisticated, bright-acidic, artisan. If you run both, they serve complementary customer profiles and create a full citrus menu range. For a premium gelato bar or upscale food truck targeting a sophisticated customer, Lemon Velvet is the stronger menu anchor than orange. For a high-volume concession stand targeting families, Sunkist Orange is the more universally accessible choice.

Can Lemon Velvet be used in a float or granita-style application?

Yes Lemon Velvet soft serve works beautifully in a float format: scoop into a glass of sparkling lemonade or Prosecco for a lemon float that bridges the beverage-dessert gap. For a granita-style application, the drawn soft serve can be stirred into a semi-frozen slush texture if held at a slightly higher temperature setting in the machine. For a restaurant dessert program, a lemon velvet soft serve affogato variant with a shot of limoncello (for adult service) is a signature dessert that commands $10–14 and creates a memorable guest experience.

📌 Perfect For

Italian restaurants and Mediterranean cuisine venues where lemon gelato is a classic and expected part of the dessert program, and Lemon Velvet provides that offering in a consistent, easy-to-serve format
Upscale food trucks and pop-up dessert bars targeting food-sophisticated customers who know the difference between generic lemon and premium lemon and are willing to pay for the latter
Wedding and celebration catering where Lemon Velvet soft serve is served as a sophisticated palate cleanser between courses or as a light dessert alternative for guests who prefer fruit over chocolate
Summer markets and outdoor dining events where the bright color, fresh character, and premium brand positioning of Lemon Velvet differentiate it from every other soft serve at the event

Ready to order? ChickenPieces ships Canada-wide.

21,000+ SKUs · Calgary-based · 2-5 day delivery · hello@chickenpieces.ca

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

The Gelato Lab Lemon Velvet Soft Serve Mix 3 lb/1.36 kgs - 5/Case

The Gelato Lab Lemon Velvet Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

The Gelato Lab Lemon Velvet Soft Serve Mix 3 lb/1.36 kgs - 5/Case

The Gelato Lab Lemon Velvet Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

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