What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What are the ingredients in soft serve ice cream mix?

The specific ingredients for The Gelato Lab Cookies & Cream Soft Serve Mix are detailed on the product packaging itself. Generally, commercial soft serve mixes like this dry powder base contain dairy or non-dairy solids, sugar, emulsifiers, stabilizers, flavourings, and colours. Because this is a dry mix, it doesn't contain the water or liquid dairy found in ready-to-use liquid concentrates, which makes it more shelf-stable and lighter to transport. Always check the actual bag for the most accurate and up-to-date ingredient list to inform your customers.

How long does soft serve ice cream mix last?

The shelf life of soft serve ice cream mix depends on its format. Dry powder mixes, like The Gelato Lab Cookies & Cream, generally have a significantly longer shelf life when stored unopened in a cool, dry place. Once you mix The Gelato Lab powder with water or milk, the prepared liquid mix must be refrigerated promptly and used within 3-5 days, adhering to standard food safety guidelines for dairy products. Consult the best-before date on each 3 lb bag for specific unmixed product longevity.

How much does soft serve ice cream mix cost?

We don't include pricing information in our product descriptions or FAQs, as our focus is on product features and operational benefits for B2B buyers like yourself. The Gelato Lab Cookies & Cream Soft Serve Mix is packaged in a professional 15 lb bulk case, containing five 3 lb dry bags, designed for consistent performance in high-volume concession settings. We encourage you to visit ChickenPieces.com directly to view current product availability and detailed pricing for your Canadian food service operation.

What is soft serve ice cream mix?

Soft serve ice cream mix is a pre-formulated base designed to be combined with water or milk, then frozen in a soft serve machine to produce a smooth, aerated frozen dessert. The Gelato Lab Cookies & Cream Soft Serve Mix is a dry powder concentrate, offering a rich cocoa cookie and sweet vanilla cream flavour. This dry format provides operational advantages like extended shelf life and reduced storage space compared to liquid mixes, making it a go-to for busy concession stands and amusement parks needing reliable, high-quality output.

How do you make soft serve ice cream mix?

To prepare The Gelato Lab Cookies & Cream Soft Serve Mix, you simply add water, or milk/cream if you prefer a richer product, following the instructions printed on the 3 lb bag. Typically, you'll whisk the powder thoroughly into the liquid until fully dissolved, ensuring there are no lumps. After mixing, it's crucial to allow the liquid base to hydrate and chill in a refrigerator for at least 30-60 minutes before pouring it into your soft serve machine's hopper. This hydration step ensures optimal flavour development and texture for your finished product.

How to use The Gelato Lab Cookies & Cream Soft in a commercial kitchen?

Using The Gelato Lab Cookies & Cream Soft Serve Mix in a commercial kitchen is straightforward. This dry mix is designed for efficiency; you just add water, whisk, chill, and then pour into your soft serve or gelato machine. Its superior machine stability means it runs consistently, ideal for high-volume service common in stadiums or amusement parks. You can also use the prepared mix as a base for premium milkshakes, offering a rich cookies and cream flavour. It’s a versatile base that holds up well during extended service periods.

How to prepare The Gelato Lab Cookies & Cream Soft for service?

To prepare The Gelato Lab Cookies & Cream Soft for service, first measure the correct amount of cold water (or milk/cream) according to the instructions on the 3 lb bag. Gradually whisk in the dry mix until it's completely dissolved and smooth. Once mixed, the base needs to chill in a refrigerator for at least 30-60 minutes to fully hydrate and reach an optimal temperature for your soft serve machine. After chilling, pour the mixture into your machine’s hopper, and it will be ready to dispense as creamy, consistent soft serve.

How to store The Gelato Lab Cookies & Cream Soft for maximum shelf life?

For maximum shelf life, store The Gelato Lab Cookies & Cream Soft Serve Mix in its original sealed 3 lb bags in a cool, dry place, away from direct sunlight or extreme temperatures. This dry powder format is optimized for storage and freshness, offering significant advantages over liquid concentrates. Once you've prepared the mix by adding water or milk, the liquid base must be kept refrigerated at or below 4°C (40°F) and typically used within 3-5 days. Always ensure proper sanitation to prevent spoilage of the prepared product.

What is the typical yield of The Gelato Lab Cookies & Cream Soft Serve Mix per case at typical concession portions?

The Gelato Lab Cookies & Cream Soft Serve Mix provides an excellent yield for high-volume concession operations. Each 3 lb bag typically yields around 160-180 standard 4 oz servings, depending on your machine's overrun settings and specific portion sizes. With five 3 lb bags in a case, you can expect to produce roughly 800-900 servings of rich, creamy cookies and cream soft serve per 15 lb case, making it efficient for busy events. This high yield helps ensure you're always ready to serve the next customer, even during peak rushes.

Is The Gelato Lab Cookies & Cream Soft Serve Mix compatible with common soft serve machines found in concessions?

Yes, The Gelato Lab Cookies & Cream Soft Serve Mix is designed for broad compatibility with most commercial soft serve and gelato machines, including popular models from Taylor, Stoelting, and Electro Freeze. Its ultra-smooth, dense texture and superior machine stability ensure consistent performance across various equipment types, minimizing issues like crystallization or separation. This makes it a reliable choice for concession stands, amusement parks, and stadiums that need a dependable mix to run through their existing equipment without hassle. Simply follow your machine's operating instructions after preparing the mix.

How long can a prepared batch of The Gelato Lab Cookies & Cream Soft Serve Mix hold its quality in a machine?

A prepared batch of The Gelato Lab Cookies & Cream Soft Serve Mix can maintain its quality in a properly operating, refrigerated soft serve machine for up to 3-5 days, assuming consistent refrigeration at or below 4°C (40°F) and adherence to local health regulations. The mix's superior structural integrity helps prevent breakdown, even during extended service. However, for the freshest taste and optimal texture, we always recommend rotating stock diligently and cleaning your machine regularly, especially for high-volume operations like those at carnivals or fairs.

Why should a Canadian concession operator choose The Gelato Lab Cookies & Cream Soft Serve Mix over a liquid concentrate?

Canadian concession operators should consider The Gelato Lab Cookies & Cream Soft Serve Mix because its dry powder format offers several logistical advantages, particularly for businesses in Western Canada. Unlike liquid concentrates, these 3 lb dry bags significantly reduce shipping weight and eliminate the need for costly refrigerated storage during transport and in your facility. This means less cooler space taken up and a longer, more stable shelf life for unopened product. It's a pragmatic choice for high-volume operations or those with limited cold storage capacity, like many event vendors.

Can I customize the flavor profile of The Gelato Lab Cookies & Cream Soft Serve Mix for special events?

You can absolutely customize the flavor and texture of The Gelato Lab Cookies & Cream Soft Serve Mix for special events or unique menu offerings. While the mix provides a deep cocoa cookie and sweet vanilla cream base, you can easily incorporate additional flavour syrups, mix-ins, or toppings to create signature desserts. For instance, consider swirling in a raspberry sauce using a product like DOLE SOFT SERVE Raspberry Soft Serve Mix for a unique fruit and cookie blend, or adding extra crushed cookies for an 'extreme texture' experience. The sturdy consistency of the base holds up well to these additions.

What are the advantages of offering a cookies and cream flavor like The Gelato Lab's at a carnival or fair?

Offering a classic like The Gelato Lab Cookies & Cream Soft Serve Mix at a carnival or fair provides a strong advantage due to its universal appeal and high recognition. Cookies and cream is a perennial favourite that attracts a broad customer base, from kids to adults, ensuring consistent demand. The visually appealing contrast of dark cookie notes against a creamy white base also makes for great presentation, encouraging impulse buys. It’s a flavour that delivers on both nostalgic comfort and premium indulgence, perfect for a festive atmosphere.

How does ChickenPieces.com ensure quick delivery of The Gelato Lab Soft Serve Mix across Canada, especially to Western provinces?

ChickenPieces.com ensures quick delivery of The Gelato Lab Cookies & Cream Soft Serve Mix across Canada through our dedicated Calgary facility. This strategic distribution hub allows us to offer 2-5 day delivery across Alberta, British Columbia, and Saskatchewan, reaching many Western Canadian concession operators efficiently. By shipping from a central location, we minimize transit times and ensure your orders arrive promptly, helping you maintain optimal stock levels for your busy season or special events without prolonged waiting periods.

Are there other popular soft serve mix flavors available from ChickenPieces.com that complement The Gelato Lab Cookies & Cream?

Yes, ChickenPieces.com stocks a wide range of popular soft serve mix flavors that pair well with The Gelato Lab Cookies & Cream. For operators looking to expand their menu, you might consider vibrant options like DOLE SOFT SERVE Mango Soft Serve Mix or Raspberry, or even classic choices like Frostline Chocolate Soft Serve Ice Cream Mix. Offering a variety allows customers to choose their favourite or even combine flavours for unique swirls. These options provide excellent flexibility for any concession, arena, or amusement park menu.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Description

The Gelato Lab Cookies & Cream Soft Serve 3lb Bags, 5/Case

⚡ Quick Answer

For sundaes, milkshakes, dessert finishing, toppings, and dipping applications, Canadian ice cream shops, dessert bars, frozen yogurt operations, and concession stands order The Gelato Lab Cookies & Cream Soft Serve Mix 3 lb bags in 5-bag cases. ChickenPieces.com ships this cookies and cream soft serve mix Canada-wide from Calgary.

Case Price

$370.99

Yield Per Bag

~2+ gallons

Profile

Cream + chocolate cookie

Why operators choose this

Cookies and Cream is consistently the #2 ice cream flavor in North America behind only vanilla in the soft serve market, it occupies the same position: universally liked, reliably ordered, and essentially zero barrier to purchase for any customer. The Gelato Lab elevates it from the commodity tier to the artisan tier
The Gelato Lab's Cookies & Cream positions the classic Oreo-style profile within a premium artisan brand context operators can price this at $7–9 per serve at a premium location where a commodity C&C soft serve would sit at $4–5. Same flavor category, twice the margin, because the brand and quality narrative justify the difference
Cookies & Cream soft serve is the safest 'new flavor' addition for any operator expanding beyond vanilla and chocolate it has near-universal appeal, requires no explanation, and serves as the approachable entry point for customers trying The Gelato Lab for the first time before they order a more adventurous flavor like Vietnamese Coffee or Cookie Butter
This flavor pairs extraordinarily well with other Gelato Lab SKUs in a twist Cookies & Cream with Vanilla Bean creates a super-premium take on the classic combination, while Cookies & Cream with Cookie Monster creates a 'double cookie' experience that cookie fans go out of their way to order

Jamie's Take · Concession & Event Specialist @ ChickenPieces

Cookies and Cream is the gateway Gelato Lab flavor it's the one skeptical customers order first because they know they'll like it. Once they taste the quality difference versus a generic C&C, they start exploring the full range. It's the trust-builder.

Product Specs

Format	Soft serve powder mix
Weight per bag	3 lb
Bags per case	5
Total case weight	15 lb
Yield estimate	~2+ gal per bag / ~10+ gal per case
Flavor profile	Cream base + chocolate cookie
Brand	The Gelato Lab (artisan)

Frequently Asked Questions

Why is Cookies & Cream still one of the top-selling ice cream flavors?

Cookies & Cream's staying power comes from its perfect flavor balance the cool, sweet cream against the slight bitterness of the chocolate cookie, with the textural contrast of cookie crumble in smooth ice cream. It satisfies the craving for both ice cream and cookies simultaneously, which is a genuinely compelling combination at a sensory level. It has also benefited from four decades of consistent brand amplification through Oreo, which means every generation of customers grows up knowing and liking this flavor. It's about as recession-proof and trend-proof as a flavor can be.

Does The Gelato Lab Cookies & Cream contain actual cookie pieces?

The formulation is designed to deliver the authentic cookies and cream experience contact hello@chickenpieces.ca or review the product spec sheet for the specific cookie inclusion type and allergen declaration. For operators with dairy, gluten, or other allergen considerations, confirming the exact ingredient list before serving is essential, as chocolate cookie components typically contain wheat and may contain other allergens. Confirm all inclusions before advertising as allergen-free.

How does this compare to a standard cookies and cream soft serve mix?

The Gelato Lab's Cookies & Cream is formulated at the premium/artisan tier the cream base is richer and more complex than a commodity soft serve base, and the cookie profile is calibrated for a more defined chocolate-cookie character rather than a generic 'chocolate flavoring' approach. The difference is most noticeable to customers who regularly consume premium ice cream and have a reference point for what artisan quality means. For high-volume commodity concession, a standard mix may serve the volume need; for a premium dessert operation where quality is the differentiator, The Gelato Lab formulation supports the positioning.

What toppings work well with Cookies & Cream soft serve?

Crushed Oreo cookies on top the most visually on-brand and expected topping, and genuinely delicious. A drizzle of dark chocolate sauce. White chocolate chips for visual contrast. For a signature build: a waffle cone dipped in white chocolate and rolled in crushed chocolate cookies, filled with Cookies & Cream soft serve and topped with a whole Oreo-style cookie. This build is photogenic, thematically tight, and easy to produce consistently at scale.

Is Cookies & Cream suitable for year-round operation?

Yes Cookies & Cream is a year-round performer with no seasonal ceiling or floor. Unlike fruit flavors that peak in summer or warming spice flavors that trend in fall, the classic cookie-and-cream combination has consistent demand through all seasons. It is one of a small group of flavors (alongside vanilla, chocolate, and salted caramel) that can anchor a permanent soft serve menu without seasonal repositioning.

📌 Perfect For

Ice cream shops where Cookies & Cream is a permanent menu fixture and The Gelato Lab branding elevates the classic flavor to a premium price tier
Food trucks where the universally known flavor reduces hesitation and drives impulse purchases from customers who haven't tried the brand before
School events and children's parties where Cookies & Cream's universal appeal means every child will be satisfied and no flavor objections are raised
Catering operations where a reliable crowd-pleaser is needed and the operator needs confidence that the flavor will land well across a diverse guest list

Ready to order? ChickenPieces ships Canada-wide.

21,000+ SKUs · Calgary-based · 2-5 day delivery · hello@chickenpieces.ca

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

The Gelato Lab Cookies & Cream Soft Serve Mix 3 lb/1.36 kgs - 5/Case

The Gelato Lab Cookies & Cream Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

The Gelato Lab Cookies & Cream Soft Serve Mix 3 lb/1.36 kgs - 5/Case

The Gelato Lab Cookies & Cream Soft Serve 3lb Bags, 5/Case

Why operators choose this

Product Specs

Frequently Asked Questions

FREQUENTLY BOUGHT TOGETHER

Total Price

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