What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

Why is chop suey called chop suey?

The name "chop suey" generally refers to a stir-fried dish, often translated as "mixed pieces" or "miscellaneous scraps" in Cantonese. It's historically significant in Chinese-American cuisine, a quick, adaptable dish for various ingredients. This 16-inch Steel Chop Suey Wok is specifically designed to handle the high heat and rapid tossing required for preparing such versatile stir-fries, ensuring even cooking of mixed vegetables and proteins in a commercial setting.

What is the meaning of chop suey?

The meaning of chop suey, from its Cantonese roots, translates loosely to "mixed pieces" or "miscellaneous scraps," reflecting the dish's nature as a stir-fry composed of various available ingredients. This 16-inch Steel Chop Suey Wok provides the ideal expansive and deep surface needed for professional chefs to effectively combine and cook these diverse components. Its design supports the high heat and constant movement crucial for achieving the characteristic texture of traditional chop suey.

Why is it called american chop suey?

"American chop suey" is a distinct, often Italian-American, pasta-based dish with ground meat and tomato sauce, which differs significantly from the Asian stir-fry. While this 16-inch steel wok is excellent for traditional Asian chop suey, its deep design and high heat retention might also allow for simmering larger pasta dishes, though it's primarily optimized for quick, high-heat Asian cooking methods. For classic stir-fries, this wok is engineered for performance.

What does chop suey literally mean?

Literally, "chop suey" means "mixed bits" or "assorted pieces" from its Cantonese origins, referring to a dish made from various ingredients stir-fried together. This 16-inch Steel Chop Suey Wok is perfectly suited for preparing such a dish in a commercial kitchen. Its spacious cooking surface allows for easy tossing and even distribution of heat across multiple ingredients, ensuring each component is cooked to perfection and flavors meld efficiently.

What is chop suey about system of a down?

System of a Down has a song titled "Chop Suey!," which is a cultural reference to the concept of "mixed up" or diverse elements, reflecting the band's style. This reference is unrelated to the culinary dish itself or this cooking equipment. For actual cooking, this 16-inch Steel Chop Suey Wok is built for the practical application of making stir-fries, not for musical interpretations, ensuring your kitchen operations run smoothly and efficiently.

How to store Steel Chop Suey Wok/Bowl 16 Inches Authentic for maximum shelf life?

To maximize the shelf life and performance of your 16-inch Steel Chop Suey Wok, always ensure it is thoroughly cleaned and dried immediately after each use. Store it in a dry environment to prevent rust; a light coating of cooking oil after drying can also offer protection. Proper seasoning and regular maintenance will extend its operational life considerably in a busy commercial kitchen, keeping it ready for high-volume cooking.

Is Steel Chop Suey Wok/Bowl 16 Inches Authentic compatible with standard commercial machines?

This 16-inch Steel Chop Suey Wok is designed for compatibility with common commercial heat sources including gas, electric, ceramic, and induction cooktops. Its steel construction ensures it can withstand the high temperatures found in professional kitchens. However, it is not intended for use in commercial dishwashers or other automated cleaning machines; hand washing is required to maintain its surface and preserve the wooden handles.

What materials is Steel Chop Suey Wok/Bowl 16 Inches Authentic made of?

The 16-inch Steel Chop Suey Wok/Bowl is crafted primarily from high-quality steel, chosen for its excellent heat distribution and retention properties essential for professional stir-frying. It features a long wooden handle and a helper handle, both designed for a secure and comfortable grip while remaining cool to the touch during operation. This combination of robust materials ensures durability and safety for continuous use in a demanding professional kitchen setting.

What are the dimensions and weight specifications for the 16-inch Steel Chop Suey Wok/Bowl?

This 16-inch Steel Chop Suey Wok/Bowl measures 16 inches in diameter, offering ample cooking surface for commercial applications. While exact weight specifications are not provided for this model, its high-quality steel construction ensures a substantial and durable feel, typical for professional-grade equipment. The deep and wide design is optimized for efficient tossing and stir-frying, crucial for busy kitchen operations.

How long does the 16-inch Steel Chop Suey Wok/Bowl typically last under commercial kitchen use?

Under typical commercial kitchen use and with proper care, this 16-inch Steel Chop Suey Wok is built to provide years of reliable service. Its high-quality steel construction is designed to withstand the rigours of frequent, high-temperature cooking environments. Regular seasoning, prompt cleaning, and avoiding abrasive tools are key practices to maximize its lifespan and maintain its consistent performance for demanding operations.

What is the recommended cleaning and maintenance procedure for the 16-inch Steel Chop Suey Wok/Bowl?

For this 16-inch Steel Chop Suey Wok, hand washing with warm, soapy water and a soft sponge or cloth is essential. Avoid abrasive cleaners or metal utensils to protect the steel surface and the wooden handles from damage. After washing, dry the wok thoroughly to prevent rust and consider applying a thin layer of cooking oil for optimal seasoning and protection, especially after initial use or deep cleaning for commercial longevity.

Which heat sources are compatible with this 16-inch Steel Chop Suey Wok/Bowl?

The 16-inch Steel Chop Suey Wok/Bowl is highly versatile and compatible with various commercial heat sources, including gas, electric, ceramic, and induction cooktops. Its steel construction ensures efficient heat transfer and retention across these different stove types, making it a reliable tool for consistent cooking results. This broad compatibility makes it a flexible addition to most professional kitchens, adapting well to existing equipment.

How does the handle design of the 16-inch Steel Chop Suey Wok/Bowl enhance operational safety and efficiency?

This 16-inch Steel Chop Suey Wok features both a long wooden handle and a helper handle, a crucial design for operational safety and efficiency in a busy kitchen. The wooden handle stays cool to the touch, providing a comfortable and secure primary grip for tossing ingredients vigorously. The helper handle allows for balanced lifting and transport of a full wok, reducing strain on staff and improving control during fast-paced service periods.

Can this 16-inch Steel Chop Suey Wok/Bowl be used for serving dishes, and what are the benefits?

Yes, beyond its primary cooking function, this 16-inch Steel Chop Suey Wok/Bowl is designed to double as a stylish serving vessel. Its sleek, classic design adds an authentic visual touch when presented at the table, making it suitable for direct presentation of prepared dishes. Serving directly from the wok reduces the need for additional serving dishes, streamlines presentation, and helps keep food warmer for longer at the table, enhancing the customer experience.

What is the initial seasoning process for a new 16-inch Steel Chop Suey Wok/Bowl to prepare it for commercial use?

For a new 16-inch Steel Chop Suey Wok, proper seasoning is vital for developing a natural non-stick surface and protecting the steel from rust. Begin by washing off any factory protective coating with warm, soapy water. Then, heat the wok over medium-high heat until it smokes slightly, add a thin layer of high smoke point oil, and swirl to coat the entire interior. Continue heating until the oil smokes, then wipe and repeat this process several times to build a durable, dark patina.

How does this 16-inch Steel Chop Suey Wok/Bowl compare to an 18-inch Stainless Steel Chop Suey Bowl for a busy restaurant?

This 16-inch Steel Chop Suey Wok/Bowl offers superior heat retention and distribution compared to many stainless steel alternatives, making it ideal for high-heat, rapid stir-frying required in authentic Asian cuisine. While the 18-inch Stainless Steel Chop Suey Bowl (SKU CP-WCLUB-20143271) offers a larger capacity, this 16-inch steel wok excels in quick temperature changes and caramelization. The choice depends on whether your priority is intense, focused cooking heat for flavour development or maximum volume for batch cooking.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Steel Chop Suey Wok/Bowl 16 Inches - Authentic Asian Cooking Experience

Name: Steel Chop Suey Wok/Bowl 16 Inches - Authentic Asian Cooking Experience
Brand: THERMALLOY
SKU: CP-WCLUB-20147636

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

MSRP: $CAD38.99

Was: $CAD38.99

Now: $CAD35.99

(You save $CAD3.00 )

Item Number

829381452938

Brand

THERMALLOY

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Steel Chop Suey Wok/Bowl, 16 Inches

This 16″ steel chop suey wok delivers the authentic high-heat wok performance that Chinese and Asian food service demands. The rolled-steel construction develops a natural non-stick seasoning with use, while holding the extreme BTU temperatures that proper wok hei the smoky, charred flavour that defines great stir-fry requires. At 16″ it handles restaurant-sized portions in one toss without spillage.

Steel woks heat faster and respond to flame changes more quickly than cast iron, giving skilled cooks the precise temperature control that authentic Chinese cooking techniques require. NSF certified. The round-bottom bowl profile works on wok rings for commercial gas ranges. Compatible with both restaurant à la carte service and high-volume catering stir-fry stations.

Price: $38.99
Diameter: 16″
Material: Carbon steel
Best for: Stir-fry, Asian catering stations, Chinese restaurant service, fried rice

Chinese restaurant operators and Asian-cuisine caterers should keep two to three seasoned woks in rotation so one is always ready for service while others are being cleaned and re-seasoned between shifts.

Listed by Jamie, Concession & Event Specialist — ChickenPieces.com

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

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Steel Chop Suey Wok/Bowl 16 Inches - Authentic Asian Cooking Experience

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