What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Where can I buy slushy syrup online in Canada?

You can buy commercial slushy syrup online in Canada directly from ChickenPieces.com, a Canadian-based distributor that specializes in frozen beverage supplies and foodservice products. We stock popular brands like Slush Puppie, Sour Patch Kids, Jarritos, El Nino Aguas Frescas, Table Top King and CK, so operators can order everything from classic kid-friendly flavours to aguas frescas-style concentrates in one place. Orders ship from within Canada with transparent shipping options and no surprise import duties for Canadian buyers, making it easy for convenience stores, theatres, schools and events to keep their slush machines full all season.

What are the best slushy syrup brands in Canada?

Some of the best slushy syrup brands in Canada are Slush Puppie, Sour Patch Kids, Jarritos, El Nino Aguas Frescas, Table Top King and CK, each suited to a slightly different audience and price point. Slush Puppie is an iconic frozen beverage brand with strong name recognition, making it ideal for schools, theatres and high-traffic family venues that want instant brand trust. Sour Patch Kids and other candy-branded syrups stand out for younger guests and impulse sales, while Jarritos and Aguas Frescas-style syrups work well for Latin and multicultural locations. Value-focused lines like Table Top King and CK help operators maximize profit per serving while still offering bright, crowd-pleasing flavours.

Do you sell sugar-free or reduced-sugar slushy syrups?

We carry a rotating selection of traditional, reduced-sugar and specialty slushy syrups, and we are actively expanding our range of sugar-free options as demand grows in Canada. Availability can vary by season and brand, so the best way to confirm is to check the product description and ingredient list on each syrup page for sugar-free or no-sugar-added labelling. If you are planning a program that requires sugar-free or lower-sugar beverages for schools, camps or health-conscious venues, our team can help identify suitable flavours, recommend compatible machines and suggest flavour mixes that still deliver strong taste and colour while meeting your nutritional goals.

What is the correct slushy syrup to water ratio?

Most commercial slushy syrups are formulated to be mixed at a ratio of 1 part syrup to 5 parts water, often written as a 5:1 concentrate, which gives a balanced flavour and proper freeze for standard slush machines. Some specialty products, such as aguas frescas-style drinks or certain premium concentrates, may use a 1:7 ratio or have brand-specific mixing instructions. Always follow the mixing directions on the jug or case label for the exact brand you are using, and adjust slightly only if needed for your machine, ice level or local water profile. Using the correct ratio helps prevent common issues such as icy, weak-tasting drinks from too much water or thick, slow-freezing product caused by too much syrup in the mix.

How should I store opened slushy syrup?

Opened slushy syrup should be stored in a cool, dry area away from direct sunlight, with the cap or dispensing pump closed tightly after each use to keep out air and contaminants. Many commercial syrups are shelf-stable and can be kept at room temperature, but some operators prefer to refrigerate open containers to maintain flavour quality over time. Always read the storage guidance and best-before date printed on the product label, because recommendations can differ by brand and formulation. For food safety and consistency, avoid exposing the syrup jug to extreme heat, do not dilute in the original container, and use proper foodservice pumps or pour spouts that can be cleaned regularly.

Do you offer bulk or pallet pricing on slushy syrups?

Yes, we offer bulk case quantities and pallet-level pricing on many slushy syrup brands to support busy operators and distributors across Canada. Customers can often order full cases of a single flavour, mix-and-match flavours within a brand family, or build custom pallets for larger programs like amusement parks, theatres, seasonal events and multi-location chains. Bulk buying not only lowers your cost per jug, it also reduces shipping cost per serving and helps ensure you have enough stock for peak periods such as summer and school break. For current pallet deals, lead times and minimum order quantities, you can contact our sales team with your projected volume, flavours and delivery location, and we’ll prepare a tailored quote.

Which slushy syrup is best for my business?

The best slushy syrup for your business depends on your customers, price point and equipment, so we typically recommend matching flavours and brands to your venue type. For schools, family entertainment centres and movie theatres, classic Slush Puppie flavours like Blue Raspberry, Cherry and Cream Soda are strong performers because families recognize and trust the brand. For neighbourhood convenience stores or locations serving a diverse community, adding candy-inspired flavours such as Sour Patch Kids, plus Jarritos or Aguas Frescas-style options, helps you stand out and appeal to different taste preferences. If your priority is maximizing profit per cup, value brands like Table Top King or CK deliver a lower cost per serving while still offering bright colours and familiar flavours, especially when combined with good signage and bundled meal or snack offers.

Are there seasonal offers on slushy syrup products in Canadian stores?

Seasonal offers on slushy syrup are very common in Canada, especially leading into spring and summer when demand for frozen drinks increases. Many distributors and online retailers run promotions on popular flavours, bundle discounts for multi-flavour cases or pallets, and clearance pricing on limited-time or seasonal flavours at the end of the season. On ChickenPieces.com you can often find sale pricing on select brands and flavours directly on the slushy syrups category page, and you can contact our team if you are planning a large event or seasonal program and want a custom quote. Watching for these seasonal deals helps operators lock in lower cost per serving and secure enough stock before peak hot-weather periods.

Where can I find natural or organic slushy syrup in Canada?

Natural or organic-style slushy syrups are a growing segment in Canada as more cafés, juice bars and family-focused venues look for cleaner ingredient labels. While classic slushy brands tend to focus on bright colours and candy-style flavours, some suppliers now offer syrups made with simpler ingredient lists, fruit-forward profiles or organic-certified components. On ChickenPieces.com, you can filter and check individual product descriptions for mentions of natural flavours, real juice content or organic positioning, and our team can point you toward options that best match your menu and customer expectations. If you have strict ingredient standards, it is always a good idea to review the full ingredient list and nutrition panel for each syrup before you commit to a program.

What are the best slushy syrup flavours for home machines in Canada?

For home slushy machines in Canada, the most popular syrup flavours tend to mirror classic soft drink and candy tastes that families already love. Guests often reach first for blue raspberry, cherry, cola, cream soda, grape and lemon-lime style flavours, along with fun options inspired by well-known soda and candy brands. Operators and home users also see strong repeat demand for mixed berry, watermelon and tropical flavours like mango or pineapple, which feel more refreshing in hot weather. If you are buying for a home machine or small gathering, starting with two or three core flavours that appeal to both kids and adults usually gives the best value and minimizes waste.

How can I get the best deals on bulk slushy syrup online in Canada?

To get the best deals on bulk slushy syrup online in Canada, it helps to compare not just jug pricing but also cost per serving, shipping fees and available volume discounts. Buying full cases or pallets from a Canadian-based distributor like ChickenPieces.com can significantly reduce your cost per litre and cost per cup compared with single-bottle retail purchases. Many suppliers also run periodic promotions, bundle discounts across multiple flavours and loyalty or wholesale programs for repeat buyers, especially for businesses such as convenience stores, theatres and event caterers. Before placing a large order, consider your expected sales volume, storage space and flavour mix, then reach out for a quote on case or pallet pricing so you can lock in the most competitive landed cost for your location.

Description

Rich's® Chocolate Heat 'n Ice Donut & Roll Icing — 12 lb. Bulk Food Service Pail

⚡ Quick Answer

Rich's Chocolate Heat 'n Ice Donut & Roll Icing 12 lb pail is a bulk chocolate icing for Canadian retail bakeries, wholesale bake-offs, donut shops, and patisseries. Commonly used for donut glazing, pastry finishing, roll icing, scratch baking drizzles, bakery fillings, and dessert topping. ChickenPieces.com ships this Rich's chocolate icing Canada-wide from Calgary.

Master the precision of "Signature Glazed Excellence" with Rich's® Chocolate Heat 'n Ice. This professional 12 lb. bulk pail (Item #711RICH09977) is a masterstroke of confectionery engineering, meticulously designed to anchor the "Gourmet Donut" and "Fresh-Baked Pastry" movements of 2026. Featuring a deep, decadent cocoa profile and a high-gloss finish, this icing is specifically formulated to melt quickly and set rapidly into a smooth, non-stick surface. In an era where "Operational Speed" and visual consistency drive guest loyalty, Rich's provides the gold-standard reliability essential for boutique bakeries, grocery delis, and high-volume breakfast hubs. Sourced through our dedicated Calgary facility, this 12-pound industrial pail is the mission-critical choice for Western Canadian decorators looking to deliver substantive artisanal luxury with industrial-grade efficiency.

Brand: Rich's® (The Globally Trusted Leader in Bakery Finishing Solutions)
Line: Heat 'n Ice (Engineered for rapid heating and fast-setting performance)
Size: 12 lb. (5.44 kg) Pail — Optimized for mid-sized production and easy handling
Flavor Profile: Rich, premium chocolate with a balanced sweet finish
Appearance: Brilliant high-gloss sheen that remains vibrant after setting
Functionality: Non-sticky finish once set; ideal for stacked donuts and packaged rolls
Dietary Labels: Certified Kosher
Logistics: Ships from Calgary for 2–5 Day delivery across AB/BC/SK

Pro Service Tip: To capture the 2026 "Premium Pastry" trend in Calgary’s competitive bakery sector, we recommend the "Dip & Set Workflow." Heat the icing to roughly 110°F for a thin, professional glaze. Because Rich's Heat 'n Ice is engineered to resist weeping, your donuts will maintain their high-gloss visual appeal even in display cases with variable humidity, allowing you to justify a premium price on "Signature Chocolate" offerings.

Rich's Heat 'n Ice Chocolate — The "Finishing Authority" for 2026

By perfecting a formula that balances unmistakable cocoa depth with the mechanical utility of a 12 lb. industrial pail, Rich's has redefined the potential of the "Professional Pastry Glaze" category. This selection empowers Western Canadian culinary operators to deliver an uncompromisingly fresh experience that resonates with the quality-seeking, "Texture-Focused" palate of the 2026 consumer. Unlike standard fudges that remain tacky, the fast-setting Rich's formula is engineered for "Structural Integrity," ensuring the icing creates a clean, crack-resistant barrier on donuts, cinnamon rolls, and danishes. For modern urban bakeries, mountain resorts in Banff, and high-volume catering hubs, this translates into a powerful brand narrative of quality, safety, and smart resource management.

The 12-lb. bulk format represents Rich's commitment to "Operational ROI." In 2026, the labor cost and potential waste associated with scratch-made chocolate glazes—which often suffer from inconsistent setting—are significant operational drains. This shelf-stable bulk pail effectively anchors those expenses, providing a consistent, Ready-to-Heat solution that maximizes back-of-house efficiency. The re-sealable pail design is specifically designed for the rigors of a professional environment—offering a protective barrier that ensures your "Chocolate Foundation" remains fresh and ready through the most demanding production surges. By utilizing this professional footprint, your establishment effectively ensures your "Foundational Bakery" inventory remains service-ready without excessive overhead.

Sourcing your professional ingredients directly from our local Calgary hub provides your establishment with a distinct competitive advantage. You can bypass the transit risks of "long-haul supply chain interruptions" and the environmental impact of long-distance freight. By leveraging the logistics network of ChickenPieces.com, Western Canadian businesses gain access to the industry's premier utility tools with a turnaround time of only 2–5 business days across Alberta, BC, and Saskatchewan. This localized supply chain ensures that your pantry remains stocked and your overhead costs stay predictable.

Attribute	Value
Volume	12 lbs. (5.44 kg)
Prep Style	Heat and Ice (Microwave or Double Boiler)
Ideal Temp	105°F - 115°F (40°C - 46°C)
Flavor	Rich Milk-to-Dark Chocolate
Shelf Life	~12 Months (Ambient Storage)
Certifications	Certified Kosher
Format	Ready-to-Use (RTU) Pail

Extensive Frequently Asked Questions — Chocolate Heat 'n Ice

Where can I buy bulk Rich's Chocolate Heat 'n Ice in Calgary?
You can purchase professional 12 lb. pails exclusively at ChickenPieces.com. We ship directly from our local Calgary hub to bakeries, restaurants, and homes across Alberta, BC, and Saskatchewan with a 2–5 day turnaround.

How do I heat this icing for the best results?
Heat the desired amount in a microwave or double boiler until it reaches 105°F - 115°F. Stir gently to ensure a smooth consistency. Avoid overheating, as this can dull the gloss and affect the set time in a professional 2026 kitchen environment.

Does this icing become non-sticky when it sets?
Yes. The "Heat 'n Ice" technology is specifically designed to set into a firm, non-tacky finish. This allows you to stack donuts or package rolls in containers without the icing sticking to the lid or other pastries.

Is Rich's Chocolate Heat 'n Ice Gluten-Free?
Rich's formulations can update for 2026; while many donut glazes do not contain gluten ingredients, always check the physical pail label for the current "Certified Gluten-Free" status before serving to sensitive guests.

Can I use this for dipping hot donuts?
Absolutely. For the best "wrap-around" coverage, dip donuts while they are slightly warm. The icing will flow easily and set rapidly, creating the professional look found in top-tier Canadian donut boutiques.

How should I store the icing after opening the pail?
Ensure the lid is tightly sealed and store the pail in a cool, dry place. You do not need to refrigerate it, but keeping it away from direct heat sources will prevent the cocoa fats from separating over time.

Does this icing maintain a high gloss after it dries?
Yes. Unlike scratch chocolate ganache which can turn matte, this icing is engineered with gloss-stabilizing agents that keep your pastries looking "fresh-out-of-the-fryer" for hours in a display case.

Can I add water to thin out the consistency?
It is not recommended to add water, as this can interfere with the set time and gloss. Instead, increase the temperature slightly within the recommended range to achieve a thinner viscosity for lighter glazing.

Why buy from a Calgary-based supplier like ChickenPieces.com?
Ordering locally ensures you pay in CAD, avoid surprise border duties, and receive your stock in 2–5 days—essential for maintaining consistent 2026 production during busy morning rushes.

Is this icing suitable for cinnamon rolls?
Yes! While famous for donuts, it is an excellent choice for drizzling or dipping cinnamon rolls, babkas, and other yeasted pastries that require a fast-setting chocolate finish.

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ChickenPieces.com is your premier Calgary-based partner for Rich's® and industrial-grade bakery supplies. With over 21,000 SKUs and nearly a decade in business, we provide the scale and reliability required by modern Canadian service businesses. We offer Canada-wide shipping from our local warehouse with no membership fees required. Our professional team is dedicated to sourcing the best products to help your culinary program succeed. Order your Rich's Chocolate Heat 'n Ice 12 lb. Pail today at chickenpieces.com.

YOUR SHOPPING BASKET

Rich's Chocolate Heat 'n Ice Donut & Roll Icing 12 lbs. Pail Rich Chocolate

Rich's® Chocolate Heat 'n Ice Donut & Roll Icing — 12 lb. Bulk Food Service Pail

Rich's Heat 'n Ice Chocolate — The "Finishing Authority" for 2026

Extensive Frequently Asked Questions — Chocolate Heat 'n Ice

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Rich's Chocolate Heat 'n Ice Donut & Roll Icing 12 lbs. Pail Rich Chocolate

Rich's® Chocolate Heat 'n Ice Donut & Roll Icing — 12 lb. Bulk Food Service Pail

Rich's Heat 'n Ice Chocolate — The "Finishing Authority" for 2026

Extensive Frequently Asked Questions — Chocolate Heat 'n Ice

FREQUENTLY BOUGHT TOGETHER

Total Price

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