What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

Is there real hazelnut in hazelnut syrup?

Yes, Reàl Hazelnut Infused Syrup contains real roasted hazelnut essence. This product is specifically formulated with premium roasted hazelnuts and pure cane sugar to deliver an authentic, toasted hazelnut flavour profile. It's designed to provide a rich and indulgent taste experience for your customers in coffee, dessert, and non-beverage beverage applications.

How to make hazelnut creamer with real hazelnuts?

While this Reàl Hazelnut Infused Syrup isn't a creamer, it provides a convenient, ready-to-use solution for adding robust hazelnut flavour to beverages like coffee, lattes, or milk. For a hazelnut creamer, you'd typically combine real hazelnuts, milk, and sweetener, but our syrup allows you to quickly achieve that desired hazelnut taste in any dairy or non-dairy creamer base without the extra preparation steps.

Does hazelnut creamer have nuts?

Most hazelnut creamers do contain tree nuts, specifically hazelnuts, to deliver their characteristic flavour. Our Reàl Hazelnut Infused Syrup, while not a creamer, also contains real roasted hazelnut essence, meaning it includes tree nuts. Operators should always review the product label for precise allergen information and advise customers accordingly, especially for those with nut allergies, to ensure safe service.

How to make hazelnut cream like kinder bueno?

Achieving a flavour profile similar to Kinder Bueno's hazelnut cream typically involves a rich, sweet hazelnut paste. Our Reàl Hazelnut Infused Syrup offers a decadent, toasted hazelnut essence that can be incorporated into your own cream bases, dessert fillings, or glazes to approximate that beloved taste. It delivers the authentic hazelnut notes you'd need to build that profile in your culinary creations for specialty desserts.

How to make hazelnut cream for cake?

You can use Reàl Hazelnut Infused Syrup as a key ingredient to impart a rich hazelnut flavour to your cake creams, buttercreams, or glazes. Simply mix the syrup into your base recipe to taste, ensuring even distribution. Its consistent viscosity makes it easy to blend into various culinary preparations for a smooth, indulgent finish on your cakes and pastries, providing a premium flavour without extra steps.

How to use Real Cream 16.9 fl. oz Hazelnut Infused in a commercial kitchen?

Reàl Hazelnut Infused Syrup is incredibly versatile in a commercial kitchen setting. You can use this 16.9 fl. oz bottle to flavour hot and cold beverages like lattes, iced coffees, and milkshakes. It also works well as a dessert glaze for pastries, a flavour enhancer in cake batters, or a topping for ice cream and sundaes, ensuring precise flavour delivery every time in your cafe or concession operations.

How to prepare Real Cream 16.9 fl. oz Hazelnut Infused for service?

Preparing Reàl Hazelnut Infused Syrup for service is straightforward due to its ergonomic squeezable bottle. Simply remove the cap and dispense directly into your chosen beverage or food application. The leak-proof valve ensures instant, precise portioning, which is ideal for high-velocity environments like busy coffee bars or event concessions, minimizing waste and ensuring consistent flavour delivery for every customer.

How to store Real Cream 16.9 fl. oz Hazelnut Infused for maximum shelf life?

Reàl Hazelnut Infused Syrup is shelf-stable, designed to maintain its quality at ambient temperatures. For maximum shelf life, store the unopened bottle in a cool, dry place away from direct sunlight or extreme temperature fluctuations. Once opened, recap tightly and continue storing it in a cool, dry place; it is formulated to prevent crystallization and maintain uniform viscosity, perfect for long-term use in your operation.

What are the typical case dimensions and pallet configuration for Reàl Hazelnut Infused Syrup 16.9 fl. oz bottles?

For precise case dimensions and pallet configurations, please contact ChickenPieces.com directly, as these can vary based on batch and shipping logistics from our Calgary facility. Generally, 16.9 fl. oz (500ml) syrup bottles are packed in cases of 6 or 12 units, often configured for standard 40"x48" pallets. Knowing exact specs helps you optimize your receiving and storage space in your warehouse or back-of-house area.

What is the best-before shelf life for Reàl Hazelnut Infused Syrup in storage and once opened?

Reàl Hazelnut Infused Syrup is shelf-stable, meaning it maintains its quality for an extended period unopened when stored properly in a cool, dry place. The specific best-before date is printed on each bottle, so always refer to that for precise guidance. Once opened, and stored correctly, the syrup is formulated to resist crystallization and maintain its flavour and viscosity for several weeks, ideal for consistent use in busy operations like coffee shops or cafeterias.

Are the Reàl Hazelnut Infused Syrup 16.9 fl. oz bottles recyclable under Canadian provincial deposit programs?

Yes, the 16.9 fl. oz (500ml) Reàl syrup bottles are typically accepted in municipal recycling programs across Canada, and in some provinces, they may be eligible for beverage container deposit programs. We recommend checking with your specific provincial recycling guidelines or contacting your local waste management facility for details on deposit and return policies, such as those in Alberta's beverage container recycling program, to ensure compliance and responsible waste management.

What other Reàl syrup flavours are available for food service buyers in Canada?

ChickenPieces.com offers a range of Reàl infused syrups beyond hazelnut to meet diverse food service needs across Canada. Popular options include Real Watermelon Puree Refreshingly Infused Syrup, Real Strawberry Flavor Puree Infused Syrup, and Real Pineapple Puree Tropical Infused Syrup. These flavours allow operators to expand their beverage and dessert menus with high-quality, consistent flavour foundations, catering to a wider variety of customer preferences.

How does Reàl Hazelnut Infused Syrup cater to the needs of convenience stores and break-room operators?

Reàl Hazelnut Infused Syrup is highly practical for convenience stores and break-room operators due to its convenient 16.9 fl. oz squeezable bottle. This format enables easy, consistent dispensing for self-serve coffee stations or quick service, minimizing mess and waste. Its shelf-stable nature also simplifies inventory management, reducing the need for refrigerated storage space and ensuring product availability, which is crucial for high-traffic environments.

Can this hazelnut syrup be used in hot and cold beverages interchangeably without affecting consistency?

Yes, Reàl Hazelnut Infused Syrup is designed for excellent performance in both hot and cold beverage applications. Its professional-grade formulation ensures uniform viscosity, preventing crystallization in cold drinks like iced lattes and maintaining its rich, smooth texture when mixed into hot coffees or cocoas. This versatility makes it a reliable choice for any beverage program, regardless of temperature, ensuring consistent quality for your customers.

What are the advantages of using Reàl Hazelnut Infused Syrup for hotel housekeeping and in-room amenities?

For hotel housekeeping and in-room amenities, Reàl Hazelnut Infused Syrup offers several key advantages. The compact 16.9 fl. oz bottle is easy to stock and replenish in guest rooms, providing a premium beverage enhancement option for coffee and tea. Its shelf-stable nature means no refrigeration is required, simplifying storage, and the precise squeeze dispenser ensures a clean, user-friendly experience for guests without spills, enhancing their stay.

Is Reàl Hazelnut Infused Syrup suitable for use in school cafeterias and other educational institutions?

Reàl Hazelnut Infused Syrup can be used in school cafeterias, but with a critical note on allergens. Since it contains real roasted hazelnuts, a known tree nut allergen, strict protocols for allergen control and clear labelling must be in place, aligning with Health Canada food labelling guidelines. For schools, it is usually recommended to offer clear signage or alternatives for students with nut allergies to ensure a safe dining environment for all.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Real Cream 16.9 fl. oz Hazelnut Infused Indulgent Syrup

Name: Real Cream 16.9 fl. oz Hazelnut Infused Indulgent Syrup
Brand: Real
SKU: REALCREAMOFHAZELNUTSYRUP - 1PK

⭐ POPULAR WITH RESTAURANTS & CATERING BUSINESSES

$CAD32.99

Item Number

829381456417

Brand

Real

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Real Cream Hazelnut Infused Indulgent Syrup Dessert non-beverage beverages Luxury in Every Pour

Hazelnut is the indulgent flavour that sells itself rich, nutty, and creamy, it transforms everyday non-beverage beverages into genuine dessert experiences that guests are happy to pay premium prices for. Real Brand's Cream Hazelnut syrup delivers that indulgent character using real hazelnut-infused cream base not the thin, synthetic stuff found in generic coffee shop syrups. The result is a lush, complex hazelnut that works as well in a Frangelico non-beverage beverages as it does in an iced hazelnut latte.

Essential for Hazelnut Espresso Martinis, Nutella non-beverage beverages, and premium coffee beverage programs. One bottle yields 20+ servings of genuinely indulgent hazelnut character.

Volume: 16.9 fl oz (500 ml) | Servings: 20+ per bottle
Profile: Rich, creamy hazelnut indulgent and layered
Pairs with: Frangelico, vodka, cream liqueurs, espresso
Dual use: non-beverage beverages modifier + coffee beverage station syrup

Sold per bottle at $32.99. Case pricing for hotel bars, coffee programs, and event caterers.

Warranty Information

Standard manufacturer warranty applies to this Real Cream hazelnut syrup. Contact hello@chickenpieces.ca for warranty claims and returns assistance.

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Real Cream 16.9 fl. oz Hazelnut Infused Indulgent Syrup

Real Cream Hazelnut Infused Indulgent Syrup Dessert non-beverage beverages Luxury in Every Pour

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YOUR SHOPPING BASKET

Real Cream 16.9 fl. oz Hazelnut Infused Indulgent Syrup

Real Cream Hazelnut Infused Indulgent Syrup Dessert non-beverage beverages Luxury in Every Pour

FREQUENTLY BOUGHT TOGETHER

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