What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to store Libbey Napoli Grande . Elevated Cocktail Glass for maximum shelf life?

The Libbey Napoli Grande glasses themselves do not have a "shelf life" in the traditional sense, as they are non-food items. To ensure their longevity and prevent breakage, store them in a secure, dry environment, preferably in their original case or in commercial glass racks. Avoid stacking them directly on top of each other without proper dividers, as this can lead to chipping or stress fractures. Proper storage minimizes dust accumulation and reduces the risk of accidental damage during handling, keeping your inventory ready for service.

Is Libbey Napoli Grande . Elevated Cocktail Glass compatible with standard commercial machines?

Yes, the Libbey Napoli Grande 15.5 oz. glass is designed for compatibility with standard commercial operations. Its dimensions and sturdy construction mean it generally fits well within commercial dishwashers and common glass racks. The heavy base provides stability, which is beneficial when running through wash cycles. Always ensure proper rack loading to prevent tipping or impacts with other glassware, maintaining the integrity of the rim and stem over continuous use.

Is Libbey Napoli Grande . Elevated Cocktail Glass safe for use in commercial dishwashers?

Absolutely, the Libbey Napoli Grande 15.5 oz. glass is engineered for commercial durability and is safe for use in commercial dishwashers. Its robust glass construction is built to withstand repeated high-temperature wash and rinse cycles common in busy food service environments. To maximize its lifespan, use a commercial-grade glass cleaner and avoid harsh abrasives. Proper racking in the dishwasher is crucial to prevent chipping or scratches that can occur from glasses knocking together during the wash.

What materials is Libbey Napoli Grande . Elevated Cocktail Glass made of?

The Libbey Napoli Grande 15.5 oz. Elevated Cocktail Glass is crafted from clear, professional-grade glass. This material is chosen for its clarity, allowing the visual appeal of both cocktails and craft beers to shine through, showcasing carbonation and garnishes effectively. The heavy-weight base is an integral part of its design, providing superior stability on busy bar tops and enhancing its commercial durability. It's built for resilience in high-traffic hospitality settings.

How to maintain Libbey Napoli Grande . Elevated Cocktail Glass for long-term use?

Maintaining Libbey Napoli Grande glasses for long-term commercial use involves consistent cleaning and careful handling. Always wash them promptly after use, ideally in a commercial dishwasher with appropriate glass-specific detergents to prevent etching or residue buildup. Air drying or polishing with a lint-free cloth will help maintain their crystal-clear appearance. When handling, avoid impacts, especially on the rim and stem, and store them securely in appropriate racks or the original case to minimize chipping and breakage during daily operations.

What are the dimensions and weight specifications of the Libbey Napoli Grande 15.5 oz glass?

While specific dimensions like height, width, and weight per glass are not provided in the product details, the Libbey Napoli Grande 15.5 oz (458 mL) glass features a heavy-weight base for superior stability. This design characteristic is critical for professional use on high-traffic bar tops, minimizing accidental tips and spills. Its tapered tulip shape with a short, sturdy stem is designed to fit standard commercial glass racks and dishwashers, optimizing storage and cleaning operations within a professional Canadian food service setting.

How long does the Libbey Napoli Grande 15.5 oz glass last under typical commercial use?

The Libbey Napoli Grande 15.5 oz glass is designed for commercial durability, meaning its lifespan under typical use is considerably longer than consumer-grade glassware, provided it's handled and cleaned correctly. Factors like frequency of use, washing methods, storage practices, and staff training on proper handling directly influence its longevity. While breakage is an inevitable operational cost in any bar or restaurant, the heavy-weight base and robust construction of these Libbey glasses are engineered to withstand the rigours of daily high-volume service in establishments like Western Canadian lounges or craft breweries.

What is the recommended cleaning and maintenance procedure for Libbey Napoli Grande 15.5 oz glasses?

For optimal lifespan and clarity, clean Libbey Napoli Grande glasses using a commercial-grade dishwasher with a detergent specifically formulated for glassware. Ensure glasses are properly racked to prevent contact that could lead to chipping during wash cycles. After washing, allow them to air dry or polish with a clean, lint-free cloth to avoid water spots, especially important for showcasing craft beer carbonation or cocktail colours. Regular inspection for chips or cracks is also advised to maintain presentation standards and staff safety.

Can the Libbey Napoli Grande 15.5 oz glass truly replace multiple types of stemware in a busy bar?

Yes, the Libbey Napoli Grande 15.5 oz glass is specifically designed as a multi-use vessel, intended to consolidate stemware inventory for operational efficiency. Its generous 15.5 oz capacity and hybrid design, bridging a hurricane and tulip glass, allow it to serve a wide range of beverages from frozen daiquiris to Belgian ales. This versatility helps operators reduce the need for separate glass types, simplifying ordering, storage, and staff training, which is a significant advantage in competitive Canadian hospitality markets.

Why is the elevated stem design important for the Libbey Napoli Grande when serving craft beers?

The elevated stem on the Libbey Napoli Grande 15.5 oz glass serves a critical function, especially when serving temperature-sensitive craft beers or frozen cocktails. By elevating the bowl, it prevents the warmth from a patron's hand from directly affecting the beverage's temperature, ensuring the drink stays colder for longer. This design also helps to maintain the integrity of the beer's head and allows for an enhanced aromatic experience, as the tapered tulip shape concentrates the beer's bouquet towards the rim.

What makes the Libbey Napoli Grande suitable for "Maximalist" garnishes on cocktails?

The Libbey Napoli Grande's design, particularly its wide bowl and tapered rim, makes it exceptionally suitable for "Maximalist" garnishes. Unlike narrower hurricane glasses, its generous interior volume provides ample space to accommodate elaborate fruit arrangements, large citrus wheels, botanical sprigs, or even edible flowers without compromising the drink itself. This allows Canadian bartenders to create visually dramatic and highly Instagrammable presentations, enhancing the overall customer experience and aligning with current beverage trends.

Are there any other Libbey Grande Collection glasses that pair well with the Napoli Grande for a complete bar setup?

Absolutely. If you're looking to complement the Libbey Napoli Grande with other versatile and aesthetically pleasing options from the Grande Collection, consider the Libbey Grande Fiesta Margarita Glasses. ChickenPieces.com offers these in various sizes, such as the Libbey Grande Collection 12 oz. Margarita Glass (https://www.chickenpieces.com/libbeys-grande-fiesta-12-case-libbey-grande-collection-12-oz-margarita-glass/) or the larger 16.75 oz. Fiesta Grande Margarita Glass (https://www.chickenpieces.com/libbey-12-case-grande-collection-fiesta-grande-margarita-glass-16-75-oz/). These pieces maintain a consistent professional aesthetic and durability, allowing for a cohesive glassware program across your establishment.

How does the Libbey Napoli Grande's heavy-weight base contribute to operational stability in a high-traffic bar?

The heavy-weight base of the Libbey Napoli Grande 15.5 oz glass is a key feature contributing to its superior stability on high-traffic bar tops and busy serving areas. In fast-paced environments like Western Canadian lounges or resort patios, accidents happen. This robust base significantly reduces the likelihood of the glass being easily knocked over, minimizing spills, breakage, and the associated cleanup time. It translates directly into smoother service and reduced operational costs from replacement glassware.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Libbey Napoli Grande 15.5 oz. Elevated Cocktail Glass Set

Libbey Napoli Grande 15.5 oz. Elevated Cocktail Glass Set - 12/Case

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

$256.70

Item Number

7424557134101

Brand

libbey

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Libbey Napoli Grande 15.5oz Elevated Cocktail Glass 12/Case

The Napoli Grande is Libbey's take on an elevated cocktail presentation a stemmed format that sits above the standard bar glass tier, with a generous 15.5oz bowl that suits a broad range of cocktail builds from tropical sours to elaborate tiki creations. The elevated stem creates a graceful visual profile that photographs exceptionally and communicates premium intent to guests.

For venues that want their cocktail programme to look as sophisticated as it tastes, the Napoli Grande is the vehicle. At 15.5oz there is room for a full build with ice and a proper garnish, without the oversized excess of some novelty cocktail formats. Commercial Libbey construction, dishwasher safe.

Capacity: 15.5oz elevated cocktail format
Case: 12 glasses
Brand: Libbey Napoli Grande commercial dishwasher safe
Use: Premium cocktail bars, upscale tropical menus, hotel bar programmes, event glassware

Ships Canada-wide · ChickenPieces.com Canadian Food Service Wholesale · $322.29/case

Warranty Information

Standard manufacturer warranty applies to the Libbey Napoli Grande 15.5 oz glasses. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

Libbey Napoli Grande 15.5 oz. Elevated Cocktail Glass Set - 12/Case

Libbey Napoli Grande 15.5oz Elevated Cocktail Glass 12/Case

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Libbey Napoli Grande 15.5 oz. Elevated Cocktail Glass Set - 12/Case

Libbey Napoli Grande 15.5oz Elevated Cocktail Glass 12/Case

FREQUENTLY BOUGHT TOGETHER

Total Price

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