What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How do you use lee kum kee chinese marinade sauce?

This product is Lee Kum Kee Hoisin Sauce, not a generic Chinese marinade sauce, though it functions exceptionally well as a base for marinades. For professional kitchens, use this 20 oz squeeze bottle to quickly marinate proteins like pork shoulder for Char Siu or chicken thighs for grilling. Its thick viscosity helps it cling effectively, ensuring deep flavour penetration before cooking. You can also thin it slightly with rice vinegar or a touch of sesame oil for a lighter marinade, depending on your application.

Where is lee kum kee hoisin sauce made?

Lee Kum Kee is a globally recognized brand with a rich history rooted in Hong Kong, known for its authentic Chinese sauces. While the brand has production facilities worldwide, this specific Lee Kum Kee 20 oz Hoisin Sauce is distributed by ChickenPieces.com from our Calgary warehouse. This Canadian distribution point helps local food service operators avoid the customs delays and logistical complexities often associated with importing goods from outside the country.

Is lee kum kee hoisin sauce spicy?

No, Lee Kum Kee Hoisin Sauce is not typically spicy. Its flavour profile is predominantly savory-sweet with rich umami notes from fermented soybeans and garlic. It's known for its characteristic 'Classic-Cantonese' essence, designed to balance and enhance dishes rather than add heat. If you're looking to introduce spice, you would typically blend it with chili garlic sauce or sriracha to achieve your desired level of heat.

Does lee kum kee hoisin sauce have shellfish?

Lee Kum Kee Hoisin Sauce is formulated without shellfish, making it suitable for a wider range of diners. The product description highlights its 'Vegan-Friendly Standard', which means it contains no animal products, including fish or shellfish. As always in a professional kitchen, we recommend checking the most current product label for definitive allergen statements to ensure compliance with your specific dietary protocols and Health Canada guidelines.

Is lee kum kee hoisin sauce vegetarian?

Yes, Lee Kum Kee Hoisin Sauce is vegetarian, and specifically, it is vegan-friendly. The product is formulated without any animal products, aligning with 2026 consumer demand for plant-based Asian flavour profiles. This makes it an excellent choice for restaurants, caterers, and institutional food service operations looking to offer inclusive menu options that accommodate both vegetarian and vegan diets without compromising on authentic flavour. You can confidently use this product across a diverse range of plant-based dishes.

How to use Lee Kum Kee . Hoisin Sauce 12 in a commercial kitchen?

To use Lee Kum Kee Hoisin Sauce 20 oz in a commercial kitchen efficiently, leverage its precision squeeze bottle design for line speed and portion control. It's perfect for quick glazing of proteins like ribs and wings, as a base for signature stir-fries, or for fast, sanitary tabletop service in Pho or noodle shops. The 12-bottle case format eliminates the need for decanting from larger cans, reducing prep time and improving overall kitchen hygiene. Keep bottles within reach on pantry rails for high-velocity application during peak hours.

How to prepare Lee Kum Kee . Hoisin Sauce 12 for service?

To prepare Lee Kum Kee Hoisin Sauce 20 oz for service, simply ensure the squeeze bottles are clean and full. These bottles are engineered for direct tabletop placement due to their clean, iconic branding, making them ideal for Pho or noodle shops. For kitchen line use, the precision tip allows for consistent application in glazes or stir-fries without needing additional tools, greatly enhancing efficiency. The shatterproof design ensures durability even in fast-paced environments, letting staff focus on execution rather than spills.

How to store Lee Kum Kee . Hoisin Sauce 12 for maximum shelf life?

For maximum shelf life of Lee Kum Kee Hoisin Sauce 20 oz, store unopened bottles in a cool, dry place away from direct sunlight and extreme temperatures. Once a bottle is opened, it should be refrigerated to maintain freshness and quality, as recommended by standard food safety practices for condiments. The 'Empty-to-the-Last-Drop' squeeze design minimizes air exposure, which helps prolong the usable life of the sauce, but proper refrigeration is crucial for any opened product in a commercial setting.

What is the typical yield of Lee Kum Kee Hoisin Sauce from a 12-bottle case for professional portions?

The yield from a 12-bottle case of Lee Kum Kee Hoisin Sauce can be substantial, depending on your portion sizing for glazes, dipping, or stir-fries. Each 20 oz bottle contains approximately 32 tablespoons of sauce. If a standard dipping portion is around 1-2 tablespoons, you can expect roughly 16-32 servings per bottle, equating to 192-384 servings per 12-bottle case. For glazes, which might use more, adjust calculations based on your specific recipe needs, ensuring consistent application with the precision squeeze bottle. This high yield makes it a cost-effective option for high-volume operations.

What is the shelf life of Lee Kum Kee Hoisin Sauce in sealed bottles and after opening in a professional kitchen?

The shelf life of unopened Lee Kum Kee Hoisin Sauce in its 20 oz bottles is typically long, usually indicated by a 'Best By' date printed on the packaging. Always adhere to this date for optimal quality. Once a bottle has been opened, it should be refrigerated immediately to preserve its freshness and prevent spoilage. Generally, an opened bottle, properly sealed and refrigerated, can maintain good quality for several weeks, though professional kitchens often rotate stock much faster. For best practices and adherence to CFIA guidelines, mark the opening date on each bottle and prioritize quick rotation.

What allergens and certifications does this Lee Kum Kee Hoisin Sauce carry?

Lee Kum Kee Hoisin Sauce primarily contains fermented soybeans and garlic, so soy is a stated allergen. The product description highlights its 'Vegan-Friendly Standard,' meaning it is free from animal products. For a comprehensive list of all potential allergens, including any cross-contamination warnings, it is imperative to consult the official product label and packaging. As a standard practice for institutional food service and catering, always check current labels and ingredient lists, which can sometimes vary slightly with production batches, to ensure you meet all dietary requirements and Health Canada regulations for your diners.

How does the squeeze bottle format of Lee Kum Kee Hoisin Sauce benefit busy restaurant lines?

The 20 oz squeeze bottle format of Lee Kum Kee Hoisin Sauce offers significant advantages for busy restaurant lines, particularly during peak service hours. Its ergonomic design allows for high-velocity, precision application, reducing the time spent portioning or decanting from larger containers. This directly improves line efficiency and flow. Additionally, the sealed nature of the squeeze bottle mitigates sanitation risks associated with open bowls or communal spoons, contributing to a cleaner and safer work environment, a critical factor for restaurant kitchen managers, as highlighted by Restaurants Canada best practices.

Can this Lee Kum Kee Hoisin Sauce be used for both cooking applications and tabletop service?

Yes, Lee Kum Kee Hoisin Sauce is versatile enough for both cooking applications and direct tabletop service. Its rich umami profile and thick, glossy viscosity make it excellent for glazing proteins like ribs and wings or forming the base of a flavourful stir-fry. For tabletop use, the 20 oz squeeze bottles feature clean, iconic branding suitable for direct placement in Pho shops and noodle restaurants. This dual functionality offers efficiency and consistency across your menu, providing the same high-quality sauce whether it's cooked into a dish or offered as a condiment.

What are the key flavour characteristics of Lee Kum Kee Hoisin Sauce and how do they impact dishes?

Lee Kum Kee Hoisin Sauce is renowned for its 'Classic-Cantonese' essence, characterized by a complex balance of savory-sweet notes and a deep, fragrant umami profile, primarily from fermented soybeans and garlic. These characteristics integrate flawlessly into various dishes, providing a rich, multi-layered taste. When used in glazes, it creates a professional 'high-shine' finish that clings well, while in stir-fries, it adds a foundational depth. For tabletop dipping, it offers a necessary sweetness to complement savory broths, making it a highly versatile and impactful ingredient in Asian cuisine.

How does the 20 oz squeeze bottle design help reduce food waste in professional kitchens?

The 20 oz squeeze bottle design of Lee Kum Kee Hoisin Sauce is specifically engineered to significantly reduce food waste in professional kitchens. Its 'Empty-to-the-Last-Drop' efficiency ensures that operators can dispense virtually all of the product, minimizing residual sauce left in containers. This design also allows for precise portion control, preventing over-application and the associated waste. By eliminating the need to scrape out larger cans or transfer sauces, it streamlines operations and ensures that every gram of product is utilized, contributing to better inventory management.

What are some high-margin menu items that can be developed using Lee Kum Kee Hoisin Sauce?

Lee Kum Kee Hoisin Sauce is a primary driver for high-margin BBQ and appetizer sales in the Canadian 'Asian-Fusion' sector. Executive chefs can develop signature dishes like 'Hoisin-Glazed Pork Belly' or 'Authentic Peking Duck Platters,' which often command a premium due to their complex flavour and presentation. Beyond these, consider 'Hoisin BBQ Riblets,' 'Spicy Hoisin Chicken Skewers,' or gourmet 'Hoisin Shrimp Lettuce Wraps' as high-value appetizers. The sauce's rich profile allows for simple proteins to be transformed into distinctive, five-star flagship menu items.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.