What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

Why are my cupcakes flat on top?

This question is about baking cupcakes, which isn't the primary use for the JOY #40 Flat Bottom Cake Cone. These cones are pre-baked, ready-to-use edible vessels for soft serve and scooped ice cream. They are specifically engineered for stability and quick service in high-volume concession environments, not for baking applications where batter leavening or oven temperatures would cause flatness issues. If you're encountering flat cupcakes, focus on your baking recipe and technique, not on the cones.

How to bake cake with flat top?

The JOY #40 Flat Bottom Cake Cone is a finished product designed to hold cold desserts like soft serve or scooped ice cream efficiently. Its flat bottom is engineered for self-standing on a counter during service, speeding up operations, and is not intended as a baking mold for flat-top cakes. For achieving a flat-top cake, bakers typically focus on consistent oven temperatures, using cake strips for even heat distribution, or leveling methods after baking. This cone serves a different, ready-to-fill purpose.

How to get cakes to bake flat?

This product, the JOY #40 Flat Bottom Cake Cone Pallet, is an industrial-volume supply of pre-baked wafer cones. They are used to efficiently serve ice cream in high-traffic settings like stadiums and amusement parks, providing a crisp, edible vessel. If you're trying to achieve flat-topped cakes in a bakery or commercial kitchen, this cone isn't the tool for that purpose. For cake baking, techniques involve careful control of ingredients, mixing, and oven temperature to prevent doming.

How to slice through a flattened cake?

This question pertains to cake preparation and decorating, which is outside the use case for JOY #40 Flat Bottom Cake Cones. These cones are designed to hold cold desserts like ice cream and soft serve, providing a crisp, ready-to-fill edible vessel that speeds up service. They don't require slicing as they are already portion-sized. If you're slicing cakes, you'd typically use a serrated knife or a cake leveler for even layers.

How to transport ice cream cone cupcakes?

While this question is about "ice cream cone cupcakes" (a specific dessert that uses a cone as a base for baking), the JOY #40 Flat Bottom Cake Cone is primarily designed as a ready-to-serve vessel for soft serve and scooped ice cream. The cone's flat bottom does offer excellent stability, which could theoretically aid in the transport of any cone-based item, including cupcakes. For safe transport of ice cream cone cupcakes, you'd want a secure tray with individual holes or a well-packed box to prevent tipping, leveraging that inherent stability. Its main purpose, however, is quick, high-volume ice cream service.

How to use JOY #40 Flat Bottom Cake Cone 600 in a commercial kitchen?

In a commercial kitchen or concession stand, the JOY #40 Flat Bottom Cake Cone is primarily used as a high-volume, self-standing vessel for soft serve and scooped ice cream. Its flat bottom allows staff to pre-stage cones or set down a partially filled cone to handle payments, speeding up service during peak rushes. Just unpackage from the 600-count cases, load them into an accessible holder, or arrange them directly on your clean counter surface. This cone is ready for immediate use, requiring no additional preparation beyond opening the case.

How to prepare JOY #40 Flat Bottom Cake Cone 600 for service?

Preparing JOY #40 Flat Bottom Cake Cones for service is straightforward, as they come ready-to-use right out of the case. Simply open one of the 600-count cases from your pallet and remove the stacks of cones. You can place them directly into a standard cone dispenser if compatible, or more commonly, arrange them neatly on your clean counter surface, leveraging their self-standing flat bottom design. There's no baking, warming, or assembly required, which is key for maintaining high-speed operations in busy concession environments like stadiums or festivals.

How to store JOY #40 Flat Bottom Cake Cone 600 for maximum shelf life?

For maximum shelf life and to maintain the classic crispness of the JOY #40 Flat Bottom Cake Cones, store them in their original packaging in a cool, dry environment. Avoid areas with high humidity, direct sunlight, or extreme temperature fluctuations, as moisture can make them stale or brittle. Given they arrive in a 9,600-count pallet, keeping the sealed cases elevated on dunnage and away from damp floors in your Calgary warehouse helps preserve their integrity and crunch-ready quality until needed for service.

What is the typical yield per case of JOY #40 Flat Bottom Cake Cones for standard concession portions?

Each case of JOY #40 Flat Bottom Cake Cones contains 600 individual cones. For typical single-scoop or medium soft-serve portions in a concession setting, you can expect to serve 600 customers per case. With a full pallet containing 16 cases, you're set to serve 9,600 individual portions, making it ideal for large-scale events and venues like stadiums or amusement parks that require consistent, high-volume output throughout the season.

Are JOY #40 Flat Bottom Cake Cones compatible with common concession equipment like standard cone dispensers?

The JOY #40 Flat Bottom Cake Cones are designed with a flat bottom for self-standing stability, which is excellent for direct counter service and staging multiple orders. While many standard cone dispensers are built for traditional pointed cones, some modern dispenser models or custom setups can accommodate flat-bottom cones. For high-volume service, many operators simply stack them neatly on the counter or in open bins for rapid access, bypassing the need for a specific dispenser due to their inherent stability and speed of retrieval.

How long can JOY #40 Flat Bottom Cake Cones be kept out on a concession counter and still maintain service quality?

Once removed from their sealed case, JOY #40 Flat Bottom Cake Cones maintain their crisp, light wafer texture well, provided they are in a low-humidity environment. For optimal service quality, it's best to keep only the amount you anticipate using within a few hours exposed to the air. If you're operating in a very humid climate common in some parts of Canada, you might notice a slight softening after extended periods, so it's always recommended to replenish from sealed cases frequently during your service day to ensure that "Classic Wafer Crunch."

Why should stadium operators choose the full pallet format of JOY #40 Flat Bottom Cake Cones?

Stadium operators should choose the full pallet format of 9,600 JOY #40 Flat Bottom Cake Cones to ensure unmatched logistical efficiency and consistent stock levels throughout a busy season. This industrial volume, delivered in 16 reinforced cases per pallet from our Calgary warehouse, minimizes the frequency of orders and reduces the risk of stockouts during major events. The single LTL delivery also helps reduce breakage compared to smaller, standard courier shipments, ensuring you have a full inventory of "Crunch-Ready" cones exactly when you need them.

What makes the flat bottom design of the #40 cone beneficial for speed of service?

The flat bottom design of the JOY #40 cake cone is engineered specifically for high-velocity service in busy concession environments. Unlike pointed cones, these cones stand independently on any flat surface, allowing your staff to pour soft serve or scoop hard-pack ice cream and then set the product down. This hands-free capability means employees can multitask, process payments, or prep the next order without needing to constantly hold each cone, significantly speeding up transaction times during peak periods like intermissions and half-times.

How does ordering a pallet of 9,600 cones impact inventory management for large venues?

Ordering a full pallet of 9,600 JOY #40 Flat Bottom Cake Cones simplifies inventory management for large venues by providing a substantial, single-delivery stock for an extended period. This bulk approach reduces the number of receiving events, storage movements, and order processing tasks for your warehouse and procurement managers. It allows for clearer seasonal planning, knowing you have a reliable supply of a core concession item, freeing up resources to focus on other critical operational aspects without constant reordering concerns.

Can these cake cones be used for items other than traditional ice cream?

While primarily designed for soft serve and scooped ice cream, the JOY #40 Flat Bottom Cake Cones are versatile enough for other creative concession items. Their crisp, subtle sweetness and sturdy flat bottom make them suitable for serving mini fruit parfaits, individual cereal portions with milk, or even as a base for small candy mixes. They offer a portable, edible vessel that reduces waste and adds a novel touch to various grab-and-go options beyond the classic ice cream treat, appealing to diverse customer preferences at events and venues.

What other JOY cake cone options does ChickenPieces.com offer for bulk buyers?

ChickenPieces.com offers a range of JOY cake cone options beyond the #40 Flat Bottom Pallet to meet various operational needs for bulk buyers. For example, we stock the JOY #30 Flat Bottom Cake Cone in both standard and jacketed formats, often preferred for slightly smaller portions or enhanced handling. We also carry the JOY #10 Flat Bottom Cake Cone for specific portion sizes, all available in high-volume pallet configurations for our Canadian wholesale and food service partners. You can find details on all these options, like the JOY #30 Flat Bottom Cake Cone Dispenser Pack, on our website.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

JOY #40 Flat Bottom Cake Cone - 600/Case | 16 Cases Per Pallet

JOY #40 Flat Bottom Cake Cone - 600/Case | 16 Cases Per Pallet | 9600 CONES

⭐ DESIGNED FOR WHOLESALE & HIGH-VOLUME ORDERS

$CAD2,375.99

Item Number

829381453683

Brand

JOY

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Amani

Bulk & Wholesale Specialist

JOY #40 Flat Bottom Cake Cone 600/Case | Full Pallet | 9,600 Cones

The JOY #40 is the everyday flat-bottom cake cone that self-serve operations, cafeterias, and casual ice cream counters rely on. No frills, just a dependable cone that stands upright, stacks well in dispensers, and delivers the consistent JOY quality your customers expect. 9,600 cones per pallet means fewer reorders through peak season.

Standard flat bottom compatible with most cone dispensers
600/case; 9,600 cones per full pallet
Light, crisp cake texture low breakage rate
Most affordable JOY cake cone per unit at pallet pricing

The volume workhorse for cafeterias, school programs, and dairy bar operations.

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

JOY #40 Flat Bottom Cake Cone - 600/Case | 16 Cases Per Pallet | 9600 CONES

JOY #40 Flat Bottom Cake Cone 600/Case | Full Pallet | 9,600 Cones

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

JOY #40 Flat Bottom Cake Cone - 600/Case | 16 Cases Per Pallet | 9600 CONES

JOY #40 Flat Bottom Cake Cone 600/Case | Full Pallet | 9,600 Cones

FREQUENTLY BOUGHT TOGETHER

Total Price

Subscribe to our newsletter