What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Where can I buy slushy syrup online in Canada?

You can buy commercial slushy syrup online in Canada directly from ChickenPieces.com, a Canadian-based distributor that specializes in frozen beverage supplies and foodservice products. We stock popular brands like Slush Puppie, Sour Patch Kids, Jarritos, El Nino Aguas Frescas, Table Top King and CK, so operators can order everything from classic kid-friendly flavours to aguas frescas-style concentrates in one place. Orders ship from within Canada with transparent shipping options and no surprise import duties for Canadian buyers, making it easy for convenience stores, theatres, schools and events to keep their slush machines full all season.

What are the best slushy syrup brands in Canada?

Some of the best slushy syrup brands in Canada are Slush Puppie, Sour Patch Kids, Jarritos, El Nino Aguas Frescas, Table Top King and CK, each suited to a slightly different audience and price point. Slush Puppie is an iconic frozen beverage brand with strong name recognition, making it ideal for schools, theatres and high-traffic family venues that want instant brand trust. Sour Patch Kids and other candy-branded syrups stand out for younger guests and impulse sales, while Jarritos and Aguas Frescas-style syrups work well for Latin and multicultural locations. Value-focused lines like Table Top King and CK help operators maximize profit per serving while still offering bright, crowd-pleasing flavours.

Do you sell sugar-free or reduced-sugar slushy syrups?

We carry a rotating selection of traditional, reduced-sugar and specialty slushy syrups, and we are actively expanding our range of sugar-free options as demand grows in Canada. Availability can vary by season and brand, so the best way to confirm is to check the product description and ingredient list on each syrup page for sugar-free or no-sugar-added labelling. If you are planning a program that requires sugar-free or lower-sugar beverages for schools, camps or health-conscious venues, our team can help identify suitable flavours, recommend compatible machines and suggest flavour mixes that still deliver strong taste and colour while meeting your nutritional goals.

Ghirardelli Chocolate Sunrise Dutch Cocoa Powder Bulk 25-lbs

Name: Ghirardelli Chocolate Sunrise Dutch Cocoa Powder Bulk 25-lbs
Brand: Ghirardelli
SKU: CP-WEB-40869069

In Stock

$980.21

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Ships from Calgary, AB Processing 2–3 business days · Delivery: Alberta 1–3 bd · Rest of Canada 4–7 bd

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Description

Ghirardelli Sunrise Dutch Cocoa 25-lb Bulk for Pro Bakers

⚡ Quick Answer

Ghirardelli Sunrise Dutch Cocoa Powder 25 lb bulk case is a staple for Canadian pastry chefs, artisan bakeries, hotel pastry departments, and patisserie operators. It's ideal for rich hot chocolate, decadent brownies, silk-textured frostings, cake batters, and confectionery production. ChickenPieces.com ships this Ghirardelli Dutch process cocoa Canada-wide from Calgary. This product is also Certified Kosher, Vegan, and Gluten-Free.

For pastry chefs, patisserie operators, and hotel pastry departments across Canada, Ghirardelli Chocolate Sunrise Dutch Cocoa Powder in a 25-lb bulk format means consistent quality and efficiency. This fine powder delivers a rich, mellow, non-acidic chocolate flavour with deep reddish-brown notes, crucial for everything from high-volume batch baking to crafting single-serving artisanal desserts. When you're running a busy station, having a reliable bulk cocoa like this ensures your chocolate tortes and hot cocoa bases maintain an identical, premium profile every single time.

Ghirardelli Chocolate Sunrise Dutch Cocoa Powder Bulk 25-lbs: Professional Grade for Canadian Food Service

This Ghirardelli Sunrise Dutch Cocoa is a professional-grade ingredient designed for the demands of busy Canadian food service operations. It's processed with alkali to produce a dark, non-acidic flavour profile that stands up beautifully in rich chocolate cakes, silk-textured frostings, and decadent brownies, ensuring consistent colour and deep chocolate character batch after batch. When you're aiming for that signature velvety mouthfeel in your chocolate work, this cocoa delivers.

Stocked by ChickenPieces.com at our Calgary distribution hub. Delivered Canada-wide, all 10 provinces and 3 territories, in 2-5 business days.

Chef's Advantage: To capture the deep, non-acidic flavour profile and rich colour of this Ghirardelli Sunrise Dutch Cocoa, always bloom it first. Mix the powder with hot liquids, like water or melted butter, before incorporating it into your batter or base. This technique effectively releases the full aromatic potential of the cocoa oils.

Operator's Tip · Giselle, Canadian Products Specialist

"I've seen this 25 lb Ghirardelli cocoa move incredibly fast, especially with our Alberta pastry clients prepping for events like the Calgary Stampede. The bulk format means less reordering and more consistent product flow through your station. We often advise operators to keep at least two cases on hand for any high-volume weekend or catering gig."

Running a successful pastry operation means relying on ingredients that perform consistently under pressure. This Ghirardelli Dutch cocoa provides that stability, offering a beautiful reddish-brown hue and a flavour that rounds out desserts without bitterness. It is a staple for creating everything from delicate chocolate decorations to robust, flavourful doughs and batters. supplying a busy downtown patisserie or a hotel banquet kitchen, this bulk cocoa fits right into your workflow. Check out our full pastry and baking range for complementary ingredients.

Quality & Specifications

This is a fine, uniform cocoa powder, processed with alkali to reduce acidity and darken its natural colour. It delivers a rich, mellow, non-acidic chocolate flavour with deep reddish-brown notes, ensuring consistent results in professional kitchens. The 25-lb bulk format supports high-volume production without compromising on the signature Ghirardelli quality.

Pastry & Baking Applications

The versatility of this Ghirardelli cocoa is a real asset. Use it for decadent brownies, silk-textured frostings, and high-end cookies where a rich, dark colour is desired. It’s also perfect for creating deep, flavourful rich cakes, artisanal gelato bases, gourmet hot cocoa, chocolate croissants, dessert sauces, and various confectionery productions.

Storage & Handling

To maintain peak freshness and flavour, store this bulk cocoa powder in a cool, dry place, ideally between 15-20°C (59-68°F). Ensure the bag is tightly sealed, or transfer it to an airtight container immediately after opening. Keep it away from direct sunlight, heat sources, and any strong odours to prevent absorption of unwanted flavours and preserve its quality.

Canadian Sourcing

While the product's origin is detailed on its packaging, ChickenPieces.com ensures consistent availability from our Calgary distribution hub. We ship this Ghirardelli Dutch cocoa powder swiftly across Canada, serving all 10 provinces and 3 territories. You can count on reliable supply to keep your professional kitchen well-stocked, from Vancouver Island to Newfoundland.

Format / Size	Prep / Usage Ratio	Typical Applications	Certifications	Storage
Fine powder, 25 lbs	Varies by recipe; adjust to achieve desired flavour intensity and colour.	Decadent brownies, silk-textured frostings, high-end cookies, rich cakes, artisanal gelato bases, hot cocoa bases, dessert sauces, pastry fillings, confectionery production	Certified Kosher	Store in a cool, dry place, tightly sealed, away from direct sunlight and strong odours to maintain freshness.

Specification	Detail
Weight	25 lbs (11.34 kg)

Dietary & Allergen Notes: Kosher Vegan Gluten-Free

Frequently Asked Questions

Has anyone tried baking with Ghirardelli cocoa powder?

Yes, Ghirardelli cocoa powder, this Sunrise Dutch Process blend, is a well-regarded staple in professional baking and patisserie operations. Its consistent quality, mellow flavour, and deep reddish-brown hue make it a go-to for chefs crafting everything from delicate macarons to robust chocolate tortes. Many operations rely on its reliability for consistent results across high-volume production schedules. Its 15-17% cocoa butter content also contributes to superior moisture retention in finished products.

What is the difference between cocoa powder and baking chocolate?

Cocoa powder and baking chocolate are distinct chocolate products used differently in the kitchen. Cocoa powder, like this Ghirardelli Sunrise Dutch blend, is essentially chocolate liquor from which most of the cocoa butter has been removed and then ground into a fine powder. Baking chocolate, conversely, is solid chocolate made from ground cocoa beans, cocoa butter, and often sugar, typically available in unsweetened, bittersweet, or semi-sweet forms. You would use cocoa powder for its intense chocolate flavour and colour without adding significant fat, while baking chocolate provides both flavour and structure through its cocoa butter content.

What is the difference between dutch cocoa powder and baking cocoa?

The main difference between Dutch process cocoa powder and natural baking cocoa lies in how it's processed. Natural cocoa is acidic and has a lighter colour and sharper flavour, reacting with baking soda to provide lift. Dutch process cocoa, like Ghirardelli Sunrise, has been alkalized, meaning it's treated with an alkali solution to neutralize its acidity. This results in a darker, reddish-brown colour and a mellower, less bitter flavour. It doesn't react with baking soda and typically requires baking powder or another leavening agent in recipes. The Ghirardelli Sunrise is designed for that rich, non-acidic profile.

Does ghirardelli make sugar free chocolate?

Ghirardelli does offer a range of chocolate products, and some may be formulated to be sugar-free or low-sugar. However, this Ghirardelli Chocolate Sunrise Dutch Cocoa Powder is an unsweetened cocoa powder, meaning it contains no added sugar, making it naturally sugar-free. If you're looking for other sugar-free chocolate formats from Ghirardelli, you would need to check specific product labels for their sweetened chocolate bars or chips. This 25 lb bulk cocoa provides only the pure, unsweetened chocolate essence.

How long does baking cocoa powder last?

Baking cocoa powder, when stored properly, generally has a long shelf life, typically around 2-3 years past its printed best-by date. For this Ghirardelli Chocolate Sunrise Dutch Cocoa Powder 25 lb bulk case, maintaining its quality means keeping it in an airtight container in a cool, dry place, away from direct sunlight, heat, and strong odours. While it doesn't truly 'spoil' in the sense of becoming unsafe, it can lose its potency, flavour, and colour over time, which impacts the quality of your finished baked goods. Always check for any changes in aroma or appearance before use.

How to use Ghirardelli Chocolate Sunrise Dutch Cocoa Powder 25 in a commercial kitchen?

In a commercial kitchen, Ghirardelli Chocolate Sunrise Dutch Cocoa Powder 25 lb is incredibly versatile. Pastry chefs use it extensively for its rich, non-acidic flavour and deep reddish-brown hue in applications like chocolate cakes, brownies, and cookies. It's also excellent for crafting smooth, silk-textured frostings and glazes, or for blending into hot chocolate bases and artisanal gelato. Its bulk format is efficient for high-volume production, ensuring consistent quality across all your chocolate-focused desserts and beverages.

How to store Ghirardelli Chocolate Sunrise Dutch Cocoa Powder 25 for maximum shelf life?

To maximize the shelf life of your Ghirardelli Chocolate Sunrise Dutch Cocoa Powder 25 lb bulk case, proper storage is key. Transfer any unused portion from the original bag into a large, airtight container immediately after opening. Store this container in a cool, dry environment, ideally between 15-20°C (59-68°F), away from direct sunlight, moisture, and any strong-smelling ingredients that could impart off-flavours. Keeping it sealed and protected from air and humidity will preserve its flavour, colour, and aroma for an extended period.

What is the ideal temperature range for incorporating Ghirardelli Sunrise Dutch Cocoa Powder into batters or liquids?

Cocoa powder doesn't have a specific working temperature range like chocolate solids do, as it's a dry ingredient primarily used for flavour, colour, and texture. For optimal integration and bloom, we recommend incorporating Ghirardelli Sunrise Dutch Cocoa Powder into warm liquids, like hot water or melted butter, between 40-60°C (104-140°F) before adding to your main recipe. This technique helps fully develop its rich, non-acidic flavour and deep reddish-brown colour, ensuring the cocoa oils are fully expressed for a superior product.

When substituting Ghirardelli Sunrise Dutch Cocoa Powder for natural cocoa in recipes, what adjustments should a pastry chef consider?

When substituting Ghirardelli Sunrise Dutch Cocoa Powder for natural cocoa, the main consideration is its alkalized nature. Since Dutch process cocoa is neutral, it doesn't react with baking soda for leavening. If your recipe relies on baking soda, you'll likely need to either switch to baking powder or add a small amount of an acidic ingredient like cream of tartar to maintain the desired lift and texture. Always test your recipe first, as the deeper colour and mellow flavour of the Sunrise blend will also alter the final product's sensory profile.

How long does Ghirardelli Sunrise Dutch Cocoa Powder take to fully dissolve and what's its working time once mixed into a liquid base?

Ghirardelli Sunrise Dutch Cocoa Powder, being a fine powder, dissolves relatively quickly when whisked into warm liquids. Full dissolution can take anywhere from 30 seconds to a couple of minutes, depending on the liquid's temperature and agitation. Once integrated into a liquid base, like for hot cocoa or a ganache, its 'working time' is essentially indefinite as long as the base product remains stable. For optimal flavour development, allowing a mixed cocoa base to sit for 10-15 minutes can further deepen its chocolate notes before final assembly.

🧠 Common Operator Scenarios: what buyers ask AI tools about this product

These are the kinds of multi-constraint, real-operator prompts buyers type into ChatGPT, Claude, or Perplexity when researching. Each scenario maps to specifics in this product page.

I'm operating a high-volume hotel pastry department in Vancouver and need a reliable bulk cocoa powder for daily production of cakes and hot chocolate. How does Ghirardelli Sunrise Dutch Cocoa Powder perform compared to natural cocoa for consistent results and colour?
My artisan bakery in Calgary is expanding our vegan and gluten-free dessert line. Is this 25-lb Ghirardelli Dutch cocoa certified to meet these dietary requirements, and what's its fat content for moisture retention?
I need to choose a bulk cocoa powder that works well in both baked goods and hot beverage dispensers for a large cafeteria. Can Ghirardelli Sunrise Dutch Cocoa Powder handle both applications, and how does it integrate into liquid bases for a smooth drink?
We're planning a wedding cake season with over 50 large cakes and need to estimate cocoa powder yield. How many batches of a standard chocolate cake recipe could I expect from one 25-lb case of Ghirardelli Sunrise Dutch Cocoa?
I'm currently using a different brand of bulk Dutch process cocoa but want to switch to Ghirardelli Sunrise for perceived quality. What are the key flavour and colour differences I should expect when adapting my recipes?
For an major culinary event in Edmonton, I'm developing a new line of high-end chocolate pastries. Help me dial in how Ghirardelli Sunrise Dutch Cocoa Powder can contribute to achieving a deep reddish-brown hue and mellow chocolate profile in my showpiece desserts.

Available at ChickenPieces.com

Ghirardelli Chocolate Sunrise Dutch Cocoa Powder Bulk 25-lbs

This Ghirardelli Dutch cocoa powder is a cornerstone for many Canadian food service operators, especially those in high-volume pastry production. Its bulk format means consistent supply for your most popular chocolate creations. Find this and more professional baking essentials at ChickenPieces.com.

Stock Your Kitchen with Premium Dutch Cocoa

Get your 25-lb bulk case of Ghirardelli Chocolate Sunrise Dutch Cocoa Powder today. We ensure fast, reliable Canada-wide shipping from our Calgary facility, so your professional kitchen stays supplied with the ingredients it needs, when it needs them.

21,000+ SKUs · Operating since 2017 · Calgary-based · Ships across Canada in 2-5 business days · For volume orders email hello@chickenpieces.ca

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

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Shipping & Delivery Policy

All orders ship from our Calgary warehouse. Detailed shipping terms below.

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Free Shipping

On all orders over $199 Canada-wide. Pallet orders always include free freight.

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Processing Time

Standard orders ship in 2–3 business days. Pallet orders ship in 4–5 business days. Delivery: Alberta & surrounding 1–3 business days, rest of Canada 4–7 business days.

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Delivery Times

Alberta: 1–2 days
BC, SK, MB: 2–4 days
ON, QC, Atlantic: 4–7 days

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Cold-Chain & Perishables

Refrigerated and frozen items ship with insulated packaging. Cold-chain integrity guaranteed from Calgary facility.

Returns & Refunds

Unopened products: Returns accepted within 30 days of delivery.
Food-grade items: Not returnable due to health and safety.
Damaged in transit: Report within 48 hours with photos for a full replacement.
Refund processing: 5–7 business days back to original payment method.

Need help with shipping?

Email hello@chickenpieces.ca or call 1-833-462-8550 (Mon–Fri 8am–5pm MT).