What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including:

• Restaurants & Food Service: Independent restaurants, food trucks, caterers, cafes
• Hospitality: Hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts
• Healthcare Facilities: Nursing homes, hospitals, assisted living, rehabilitation centers
• Bulk Buyers: Large families, budget-conscious consumers, preppers
• Institutions: Schools, corporate cafeterias, community centers

What makes you different from competitors?

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to:

• Track your order history
• Save payment information for faster checkout
• Receive personalized product recommendations
• Get early access to promotions
• Save your shipping addresses

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

How do I place an order?

1. Browse our product categories or use the search function
2. Add items to your cart
3. Review your cart and proceed to checkout
4. Enter shipping and payment information
5. Review and confirm your order
6. You'll receive an order confirmation email immediately

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss:

• Volume pricing discounts
• Standing orders with automatic shipments
• Priority stock alerts for your regular items
• Dedicated account support

What are your shipping rates?

Shipping costs are calculated at checkout based on your location and order weight.

How long does delivery take?

• Processing Time: 1-2 business days
• Canada Delivery: 3-7 business days (standard)
• US Delivery: 5-10 business days
• Same-Day Shipping: Available on select items ordered before 12 PM MST

Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

What about duties and taxes for US orders?

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

To report an issue:

1. Email hello@chickenpieces.ca or call 1-833-462-8550 within 48 hours
2. Provide your order number and photos of the issue
3. Wait for a Return Merchandise Authorization (RMA) number
4. Do NOT return items without RMA approval

Can I return food and beverage items?

Exception: If food items arrive damaged or incorrect, report within 48 hours for replacement or credit.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

What HYDRA+ products do you offer?

We carry the complete HYDRA+ Ready to Care line of pre-thickened beverages in IDDSI Level 2 (Mildly Thick) and Level 3 (Moderately Thick), including thickened water, apple juice, cranberry juice, orange juice, and milk. All products come in 1L Tetra Pak cartons, 12 per case.

Can restaurants order from you?

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders.