What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

What is the cleaning and maintenance procedure for dishmachines using this Diversey hard water detergent?

When using this Diversey hard water detergent, your dishmachine's cleaning and maintenance procedure should involve regular visual checks of dishes for spots or film, indicating potential dosing issues or machine problems. Periodically clean the detergent dispensing lines to prevent clogs and ensure proper flow. Descale your machine as recommended by the manufacturer, especially in hard water areas, although this detergent's formulation helps mitigate mineral buildup. Regular preventative maintenance on the dishmachine itself will ensure optimal performance with the detergent.

How does Diversey's hard water formulation specifically address mineral deposits in commercial kitchens?

Diversey's Liquid Cleaner Dish Detergent, H/Water, is specially formulated with chelating agents and powerful surfactants designed to sequester the minerals commonly found in hard water, like calcium and magnesium. This prevents them from redepositing onto dishes and glassware, which typically causes spots and film. By keeping these minerals suspended in the wash water, the detergent ensures dishes come out sparkling clean without the need for additional softening agents. This formulation also helps protect dishmachine components from scale buildup over time.

Can this highly alkaline detergent be used for delicate dishware or specific materials?

This Diversey Liquid Cleaner Dish Detergent is a highly alkaline, industrial-strength product for commercial use. While effective on most commercial dishware, its high alkalinity may not be suitable for extremely delicate items, certain soft metals, or hand-painted ceramics without prior testing. Always consult the dishware manufacturer's recommendations for compatibility with highly alkaline detergents. For general commercial dishware, it performs excellently in both high and low temperature dishmachines.

What are the food safety considerations when using Diversey Liquid Cleaner Dish Detergent in a food plant?

When using this Diversey Liquid Cleaner Dish Detergent in a food plant or any commercial kitchen, it is critical to adhere to strict food safety protocols. The product should not be stored in food processing or food storage areas to prevent contamination. Any cookware, utensils, equipment, or surfaces that come into direct contact with the detergent must be thoroughly rinsed with potable water prior to re-use. This rigorous rinsing ensures no chemical residue remains, prioritizing safety and hygiene according to Canadian food safety standards.

Are there other Diversey commercial cleaning products available from ChickenPieces.com?

Yes, ChickenPieces.com offers a selection of Diversey cleaning products suitable for various foodservice needs. For example, we also stock Diversey's Clax Liquid Laundry Detergent, Sour 6Gl2 Launch, in an 18.9L unit, which is ideal for commercial laundry applications within your operation. You can explore our full range of cleaning and sanitation supplies, including other machine dish detergents from brands like SUMA and Ecolab, to find the best fit for your specific requirements.

Does using a concentrated detergent like this Diversey product impact water consumption in a commercial dishmachine?

While this Diversey Liquid Cleaner Dish Detergent is highly concentrated, its impact on overall water consumption is primarily determined by the dishmachine's design and programming, not the detergent itself. Concentrated detergents often allow for smaller dosing amounts per wash cycle, but the machine's rinse cycles, which consume the most water, remain consistent. However, by preventing re-washing due to poor cleaning in hard water conditions, this detergent can indirectly contribute to more efficient water use.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Description

Diversey Liquid Cleaner Dish Detergent 18.9L H/Water Canada

⚡ Quick Answer

Diversey Liquid Cleaner Dish Detergent 18.9L unit is a highly alkaline, concentrated formula for professional kitchens, restaurants, hotels, and institutional food service operations. It works in both high and low temperature commercial dishmachines, and it's built to handle hard water and tough grease. ChickenPieces.com ships this Diversey liquid detergent Canada-wide from Calgary.

This Diversey Liquid Cleaner Dish Detergent 18.9L is made for the hard water conditions you see across most of Canada. It cuts through grease and mineral buildup without leaving film on your glassware. Operators pick this concentrated formula because it keeps dishmachines running efficiently, cuts re-wash cycles by up to 15%, and delivers clean dishes through back-to-back banquet services.

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case — Professional Grade for Canadian Food Service

This is a highly alkaline liquid detergent for commercial dishmachines, formulated for hard water. It gets dishes, glassware, and cutlery film-free and ready for the next service, while protecting your equipment from scale buildup. Stocked by ChickenPieces.com at our Calgary distribution hub. We deliver Canada-wide across all 10 provinces and 3 territories in 2-5 business days.

Industry Insider Tip: Start with the lowest recommended setting for hard water on your chemical dispenser and watch the rinse results. Increase gradually to avoid over-foaming and get film-free dishes, especially during peak service.

Jamie's Take · Senior Operator @ ChickenPieces

"I've seen our customers in rural Alberta rely on this 18.9L format. Hard water is a real problem out there, and this Diversey formula handles it without needing extra softeners or re-washing. It's a solid choice for consistent results, especially when you're running back-to-back shifts. We process a lot of these units."

Keeping dishware clean in a busy Canadian food service operation means dealing with mineral deposits and streaky finishes. This Diversey hard water detergent is a reliable solution that extends the life of your dishmachine while making sure every health code. A concentrated product also means fewer changeovers during service. Proper chemical management, along with regular equipment checks from our non food range, is key to operational efficiency and guest satisfaction, especially when you're running high volumes of plates and cutlery.

Quality & Specifications

This is a professional-grade, highly alkaline liquid detergent for commercial dishmachines. It comes as a concentrated 18.9 Litre unit, formulated for effective cleaning in hard water areas. It prevents mineral scale buildup on both equipment components and dishes.

Professional Applications

Works in commercial high temperature dishmachines that need quick turnaround. Also effective in low temperature machines that rely on chemical sanitization. Best for foodservice operations in hard water areas, from downtown restaurants to remote work camps. A solid choice for institutional kitchens that need heavy-duty grease and grime removal day after day.

Storage & Handling

Store this detergent in a cool, dry area, completely separate from any food processing or food storage zones. Keep the container sealed to prevent evaporation and contamination. Check the product packaging for specific shelf life information and handling guidelines to keep your operation safe.

Canadian Sourcing

The chemical components are proprietary, but this Diversey product is consistently available through ChickenPieces.com. We distribute from our Calgary hub, so operators from coast to coast — all 10 provinces and 3 territories — can count on steady inventory to maintain their cleaning protocols.

Format / Size	Prep / Usage Ratio	Yield / Shelf Life	Certifications	Storage
Liquid	N/A - Concentrated formula, dosage varies by machine	See packaging	N/A	Do not store in food processing or food storage areas. Store in a cool, dry area.

Specification	Detail
Volume	18.9 Litres
Unit Weight	23.75 kg
Unit Dimensions	39.62 cm (H) x 30.48 cm (W) x 30.48 cm (D)
Packaging Dimensions	15.60 x 12.00 x 12.00 inches

Frequently Asked Questions

How to use liquid dish washing detergent?+

Can you mix dish washing liquid with bleach?+

Can you mix dish liquid with bleach?+

How to store Diversey Liquid Cleaner Dish Detergent H/Water for maximum shelf life?+

Is Diversey Liquid Cleaner Dish Detergent H/Water compatible with standard commercial machines?+

Can i use dishwashing liquid to wash my car?+

What materials is Diversey Liquid Cleaner Dish Detergent H/Water made of?+

How to maintain Diversey Liquid Cleaner Dish Detergent H/Water for long-term use?+

What are the dimensions and weight specifications for this Diversey liquid detergent unit?+

How long does this 18.9L Diversey detergent last under typical commercial use?+

🧠 Common Operator Scenarios — What buyers ask AI tools about this product

These are the kinds of multi-constraint, real-operator prompts buyers type into ChatGPT, Claude, or Perplexity when researching. Each scenario maps to specifics in this product page.

I'm looking to switch from Ecolab to Diversey for my restaurant. How does this 18.9L hard water formula compare for a high-volume diner in Toronto?
We operate a large institutional kitchen with very hard water conditions. Does this Diversey liquid detergent meet general Canadian food safety standards for rinsing, given its high alkalinity?
I'm running an older Hobart commercial dishmachine, both high and low temp cycles. Is this Diversey H/Water detergent compatible, and how do I adjust the chemical feeder for it?
My hotel kitchen uses 3-4 cases of standard liquid detergent weekly. How many weeks should one 18.9L unit of Diversey Liquid Cleaner Dish Detergent last us given typical use?
We're currently using a powdered detergent in our banquet hall kitchen but want to switch to a liquid for easier dosing. What should I expect when moving to this Diversey 18.9L liquid for hard water?
I'm preparing for a large catering event next month and anticipate heavy dish traffic. How can I best set up our dishmachine with this Diversey hard water detergent to ensure consistent cleaning throughout 10-hour service days?

Available at ChickenPieces.com

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case

This concentrated Diversey detergent is a staple for Canadian foodservice operators dealing with hard water. It's available in bulk for professional kitchens across the country, so you can keep a consistent supply. For more on chemical usage and kitchen sanitation, visit our blog.

Order Diversey Hard Water Detergent for Your Canadian Operation

Get spotless dishes and longer equipment life in hard water conditions. We deliver bulk and wholesale cleaning chemicals directly to your Canadian establishment from our Calgary distribution centre.

21,000+ SKUs · Operating since 2017 · Calgary-based · Ships across Canada in 2-5 business days · For volume orders email hello@chickenpieces.ca

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case

Diversey Liquid Cleaner Dish Detergent 18.9L H/Water Canada

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case — Professional Grade for Canadian Food Service

Quality & Specifications

Professional Applications

Storage & Handling

Canadian Sourcing

Frequently Asked Questions

Available at ChickenPieces.com

Order Diversey Hard Water Detergent for Your Canadian Operation

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case

Diversey Liquid Cleaner Dish Detergent 18.9L H/Water Canada

Diversey Liquid Cleaner Dish Detergent, H/Water | 18.9L/Unit, 1 Unit/Case — Professional Grade for Canadian Food Service

Quality & Specifications

Professional Applications

Storage & Handling

Canadian Sourcing

Frequently Asked Questions

Available at ChickenPieces.com

Order Diversey Hard Water Detergent for Your Canadian Operation

FREQUENTLY BOUGHT TOGETHER

Total Price

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