What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to use Cal Mil Luxe 2 Tier Offset Merchandiser in a commercial kitchen?

To use the Cal-Mil Luxe 2-Tier Offset Merchandiser in a commercial kitchen, you'll want to position it in a high-visibility, accessible area, like a counter, buffet line, or grab-and-go station. The 2-tier design, measuring 20 3/4" x 15 1/2" x 12 3/4", allows you to separate product types, such as muffins on top and fruit on the bottom, improving presentation and organization. Its contemporary style helps integrate it into a modern kitchen's front-of-house display, enhancing the overall aesthetic without taking up excessive space. Utilize the offset tiers to create visual interest and maximize product exposure from different angles.

How to prepare Cal Mil Luxe 2 Tier Offset Merchandiser for service?

Preparing the Cal-Mil Luxe 2-Tier Offset Merchandiser for service involves a quick assembly and sanitization process. First, ensure the metal frame is stable and positioned correctly on your countertop or display surface. Next, place the removable plastic bins onto the frame, ensuring they sit securely in their designated offset tiers. Before loading any food items, thoroughly wash and sanitize the plastic bins according to Health Canada food safety guidelines, especially if displaying unwrapped products. Dry them completely, then arrange your pastries, fruits, or packaged snacks attractively within the two tiers, ready for customer access.

How to store Cal Mil Luxe 2 Tier Offset Merchandiser for maximum shelf life?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is a durable piece of equipment, not a food product, so typical 'shelf life' doesn't apply. For maximum longevity of the unit itself, store it indoors in a clean, dry environment when not in use. If you need to store it for extended periods or move it between locations, disassembling the removable plastic bins from the metal frame can help protect both components from damage. Proper storage ensures the metal frame doesn't corrode and the plastic bins remain free from scratches or warping, keeping it ready for your next service.

How to clean equipment after using Cal Mil Luxe 2 Tier Offset Merchandiser?

Cleaning equipment after using the Cal-Mil Luxe 2-Tier Offset Merchandiser is straightforward thanks to its removable plastic bins. After service, empty the bins and detach them from the metal frame. The plastic bins can be washed by hand with warm, soapy water and then sanitized, or, depending on your kitchen's setup, they may be suitable for a commercial dishwasher. The durable metal frame can be wiped down with a damp cloth and a mild sanitizer solution. Always ensure all components are completely dry before reassembling or storing, preventing any potential moisture damage or microbial growth.

What is the typical yield of Cal Mil Luxe 2 Tier Offset Merchandiser per case?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is a display stand, not a food product, so the concept of 'yield per case' doesn't apply to it. This merchandiser provides a physical space, specifically 2 tiers across 20 3/4" x 15 1/2" x 12 3/4", for you to arrange and showcase your own menu items. The actual 'yield' for your operation would be measured by how many pastries, fruits, or packaged snacks you can effectively display and sell within its structure. For planning, consider the volume of individual items you typically offer to gauge how many units of this merchandiser you might need.

What menu items can Cal Mil Luxe 2 Tier Offset Merchandiser be used for?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is designed to showcase a variety of menu items, making it highly versatile for food service. It's excellent for fresh baked goods like croissants, muffins, and cookies in a cafe, or individual portions of fruit and yogurt parfaits in an institutional setting. You can also use it for displaying pre-packaged snacks, granola bars, or small deli items for a grab-and-go option. Its 2-tier design, with removable plastic bins, allows for organized and appealing presentation of diverse offerings on a countertop or buffet. Consider using it alongside other Cal-Mil displays like the Cal-Mil Madera 2-Tier Merchandiser for a cohesive look.

Can Cal Mil Luxe 2 Tier Offset Merchandiser be used in hot applications?

No, the Cal-Mil Luxe 2-Tier Offset Merchandiser is not designed for hot applications. Its construction, featuring a metal frame and plastic bins, is intended for ambient or chilled food display, such as pastries, fruits, and pre-packaged snacks. Exposing the plastic bins to high temperatures from hot food could cause warping or damage, compromising the integrity and safety of the unit. For hot holding, you would need specialized heated display equipment designed for those specific temperatures and food types to maintain food safety and product quality.

What does Cal Mil Luxe 2 Tier Offset Merchandiser taste like when prepared?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is a piece of display equipment, not an edible product, so it does not have a taste. Its purpose is to present your culinary creations to customers in an attractive and organized manner. The materials, durable metal and plastic, are chosen for their functionality, contemporary aesthetic, and ease of cleaning in a commercial food service environment. The 'taste' experience it contributes would be through the visual appeal and freshness of the food items you choose to display within its 20 3/4" x 15 1/2" x 12 3/4" structure.

What is the typical capacity of the Cal-Mil Luxe 2-Tier Offset Merchandiser for standard-sized items?

The Cal-Mil Luxe 2-Tier Offset Merchandiser, with its 20 3/4" x 15 1/2" x 12 3/4" footprint, offers ample space across its two tiers for various items. For standard muffins or bagels, you can typically fit between 10-14 items per bin, meaning roughly 20-28 items in total, depending on their exact size and how tightly they're arranged. When displaying apples or oranges, each bin can hold about 6-8 pieces. Its design prioritizes presentation and accessibility, allowing for a good volume while maintaining an uncluttered look on your countertop or buffet.

How should the Cal-Mil Luxe 2-Tier Offset Merchandiser be stored when not in active use?

When not in active use, the Cal-Mil Luxe 2-Tier Offset Merchandiser should be stored in a clean, dry area away from direct sunlight or extreme temperature fluctuations. The removable plastic bins can be detached from the metal frame for more compact storage, which helps prevent scratching or warping of the plastic. Storing it disassembled also protects the metal frame from accidental impacts during transport or storage. Proper storage ensures the unit remains in excellent condition, extending its service life in your commercial operation.

What certifications apply to the materials used in the Cal-Mil Luxe 2-Tier Offset Merchandiser?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is constructed with a durable metal frame and plastic bins designed for food service environments. While specific certifications like NSF or CSA are not explicitly stated for this particular model, Cal-Mil products generally adhere to commercial quality and safety standards for display equipment. The plastic bins, being in direct contact with food, are typically made from food-grade materials to meet health regulations for display in establishments across Canada. Always ensure the bins are cleaned and sanitized according to local health authority guidelines, like those from CFIA, before placing unwrapped food items.

Can the plastic bins of the Cal-Mil Luxe merchandiser be replaced if damaged?

Yes, the plastic bins of the Cal-Mil Luxe 2-Tier Offset Merchandiser are designed to be removable, which also makes them replaceable if they become damaged or worn over time. This modularity is a key benefit, as it allows operators to maintain the merchandiser's aesthetic and hygiene standards without needing to replace the entire unit. You can typically order replacement bins directly from food service equipment suppliers like ChickenPieces.com. Always ensure you order the correct size and style to match your existing Cal-Mil Luxe unit for a seamless fit.

What is the weight of the Cal-Mil Luxe 2-Tier Offset Merchandiser when empty?

The Cal-Mil Luxe 2-Tier Offset Merchandiser is designed to be sturdy yet manageable for commercial use, but its exact empty weight isn't specified in the product details. Given its durable metal frame and plastic bins, it is lightweight enough for easy repositioning on a countertop or buffet line by kitchen staff. This allows for flexibility in setting up your display without requiring heavy lifting equipment. While specific poundage isn't listed, it's generally considered a light-to-medium weight commercial display stand.

How does the offset design of the Cal-Mil Luxe merchandiser benefit product presentation?

The offset design of the Cal-Mil Luxe 2-Tier Merchandiser provides a significant advantage in product presentation by creating visual depth and making items on both tiers easily accessible. Instead of one tier directly above the other, the offset positioning allows for better visibility of products on the lower tier, preventing them from being obscured. This arrangement creates a more dynamic and inviting display, encouraging customers to browse and select items. It also helps maximize the perceived variety of offerings within its 20 3/4" x 15 1/2" footprint, crucial for enticing impulse buys in high-traffic areas.

Is the Cal-Mil Luxe 2-Tier Offset Merchandiser suitable for outdoor catering events?

While the Cal-Mil Luxe 2-Tier Offset Merchandiser is built with a durable metal frame, its suitability for outdoor catering depends heavily on weather conditions. It is not specifically rated for outdoor use, and prolonged exposure to rain, direct sunlight, or extreme temperatures could potentially affect the longevity of the materials, particularly the plastic bins and the finish of the metal. For outdoor events, it's best used under a covered area, like a tent, to protect both the merchandiser and the food items from environmental elements and maintain food safety, as recommended by Restaurants Canada guidelines.

What are the advantages of choosing a metal frame with plastic bins for a commercial display unit?

Opting for a commercial display unit like the Cal-Mil Luxe 2-Tier Offset Merchandiser, which combines a metal frame with plastic bins, offers several key advantages for food service operators. The durable metal frame provides robust stability and a sleek, contemporary aesthetic that withstands the rigors of a busy kitchen or front-of-house. The plastic bins are lightweight, removable for easy cleaning and sanitization, and often more cost-effective to replace than glass or ceramic alternatives. This blend ensures both longevity and practical hygiene, making it a reliable choice for displaying a variety of items from pastries to fruit.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Cal-Mil Luxe 2-Tier Offset Merchandiser 20x15x12

Cal-Mil Luxe 2-Tier Offset Merchandiser - 20 3/4" x 15 1/2" x 12 3/4" - Contemporary Display Stand

⭐ TRUSTED BY BUSINESSES ACROSS CANADA

$CAD1,439.89

Item Number

829381448740

Brand

Cal-Mil

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

When the event demands a display piece that communicates luxury before any food is placed on it, the Cal-Mil Luxe 2-Tier Offset Merchandiser delivers. At 20¾" x 15½" x 12¾", this wide-format stand features an offset tiering design the upper shelf is positioned asymmetrically over the lower tier creating a dynamic, editorial composition that looks like it belongs in a five-star hotel lobby rather than a standard buffet line.

The Luxe collection is Cal-Mil's answer to operators who want contemporary aesthetics without sacrificing the commercial durability that their brand is built on. The clean lines and refined hardware speak to modern bistro design, upscale corporate catering, and boutique event styling environments where the display itself is part of the experience and guests are actively forming impressions.

Functionally, the offset layout is smarter than a symmetrical stack: it allows a wider variety of to be displayed simultaneously, avoids the visual monotony of perfectly mirrored tiers, and gives catering teams more flexibility in how they arrange products for maximum visual impact. Pastries, cheeses, fruit, antipasto everything looks intentional on a Luxe stand.

Dimensions: 20¾" W x 15½" D x 12¾" H wide offset two-tier layout
Design: Asymmetric offset tiering for dynamic visual presentation
Best for: Five-star hotel buffets, corporate event catering, wedding reception displays, upscale restaurant stations
Collection: Cal-Mil Luxe sleek contemporary / modern event aesthetic
Brand: Cal-Mil trusted commercial display specialist

Upgrade the entire feel of your table with one piece. The Cal-Mil Luxe 2-Tier Offset Merchandiser is available at ChickenPieces.com.

Warranty Information

Standard manufacturer warranty applies to the Cal-Mil Luxe 2-Tier Offset Merchandiser. Contact hello@chickenpieces.ca for warranty claims and returns.

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