Question 1

What is ChickenPieces.com?

Accepted Answer

Chicken Pieces is a Calgary, Alberta online store for bulk foodservice, hospitality and commercial-grade supplies for Canadian businesses. Not a poultry or meat distributor. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items, with 21,000+ SKUs. Whether you're a restaurant owner, hotel, healthcare facility, institution or bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Question 2

Who are your customers?

Accepted Answer

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

Question 3

What makes ChickenPieces.com different from competitors?

Accepted Answer

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and an established supplier serving Canadian businesses since 2018.

Question 4

Do you have a physical store?

Accepted Answer

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

Question 5

What areas do you serve?

Accepted Answer

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Question 6

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Question 7

Is there a minimum order requirement?

Accepted Answer

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

Question 10

What are your shipping rates?

Accepted Answer

We offer free shipping on orders over $199 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

Question 11

How long does delivery take?

Accepted Answer

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

Question 12

What carrier do you use?

Accepted Answer

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Question 13

Do you ship to the United States?

Accepted Answer

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

Question 14

What payment methods do you accept?

Accepted Answer

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Question 15

Do you charge tax on food items?

Accepted Answer

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Question 16

Are prices in CAD or USD?

Accepted Answer

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

Question 17

What is your return policy?

Accepted Answer

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 1-833-462-8550 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Question 18

Can I return food and beverage items?

Accepted Answer

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

Question 19

What is the restocking fee for returns?

Accepted Answer

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

Question 20

How long does a refund take to process?

Accepted Answer

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

Question 21

What if I receive a damaged or defective product?

Accepted Answer

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 1-833-462-8550. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

Question 22

What brands do you carry?

Accepted Answer

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

Question 23

How many products do you have?

Accepted Answer

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

Question 24

What are thickened beverages?

Accepted Answer

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Question 25

Can restaurants order from ChickenPieces.com?

Accepted Answer

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Question 26

Do you offer volume discounts?

Accepted Answer

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Question 27

Do you carry Canadian-made products?

Accepted Answer

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Question 28

Do you offer business accounts?

Accepted Answer

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

Question 29

How do I contact customer service?

Accepted Answer

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 1-833-462-8550. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

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