What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

Is stainless steel cookware safe?

Yes, high-quality stainless steel cookware like the Thermalloy Stainless Steel Brazier is generally considered very safe for food preparation in commercial settings. Stainless steel is non-reactive, meaning it will not leach metals into food or react with acidic ingredients, which is crucial for maintaining food quality and safety over long cooking periods. This material is widely accepted in the Canadian food service industry for its hygiene and durability. Proper cleaning and maintenance further ensure its safety and longevity in a professional kitchen.

How to buy stainless steel cookware?

When buying stainless steel cookware for a professional kitchen, focus on specific operational needs. For a brazier, prioritize capacity (like this 20-quart Thermalloy unit), construction material (heavy-gauge stainless steel for even heat and durability), and handle design (sturdy, heat-resistant for safety and ease of movement). Check for compatibility with your existing cooktops, especially if you use induction. Evaluate the reputation of the brand for commercial-grade equipment to ensure it can withstand the rigours of daily kitchen use, rather than just home cooking demands.

What is stainless steel thermal conductivity?

Stainless steel itself is not the most efficient thermal conductor compared to materials like copper or aluminum. However, its value in cookware like the Thermalloy 20-quart brazier comes from its ability to retain heat very effectively once hot, promoting stable, even temperatures for consistent cooking. This particular brazier is designed to distribute heat uniformly across its base, minimizing hot spots and allowing for controlled braising and simmering. The even heat retention is critical for dishes that require long, slow cooking, ensuring ingredients cook through consistently.

How does a stainless steel thermos work?

A stainless steel thermos works by utilizing a vacuum-insulated, double-wall design to prevent heat transfer, keeping liquids hot or cold for extended periods. This Thermalloy Stainless Steel Brazier, however, is a commercial cooking vessel designed for direct heat transfer. It has a single-wall construction optimized for conducting heat from a cooktop directly to your food, providing efficient braising and slow-cooking. While both are made of stainless steel, their designs and operational principles are fundamentally different to suit their specific functions.

How do you temper stainless steel?

Tempering is a metalworking process used to increase the toughness of steel after hardening, typically not a procedure applied to cookware in a commercial kitchen setting. For the Thermalloy Stainless Steel Brazier, 20-Quart, proper heat management during cooking is key to maintaining its integrity and performance. Avoid rapid temperature changes (e.g., plunging a hot pot into cold water) as this can warp the metal over time. Consistent heating and cooling cycles within normal operating temperatures will ensure the brazier retains its shape and even heat distribution capabilities throughout its lifespan.

How to store Thermalloy Stainless Steel Brazier, 20 Quart Grade for maximum shelf life?

To maximize the shelf life and operational readiness of your Thermalloy Stainless Steel Brazier, 20-Quart, ensure it is thoroughly cleaned and dried after each use. Store it in a designated clean, dry area where it's protected from accidental impacts or heavy objects falling on it. If stacking, use protective liners between braziers to prevent scratching the cooking surfaces. Keeping the brazier free of food residue and moisture prevents staining and corrosion, ensuring it remains in optimal condition for demanding commercial kitchen tasks for many years.

Is Thermalloy Stainless Steel Brazier, 20 Quart Grade compatible with standard commercial machines?

Yes, the Thermalloy Stainless Steel Brazier, 20-Quart, is designed with versatility for standard commercial kitchen equipment. It is compatible with a wide range of cooktops, including gas, electric, ceramic, and induction, which covers most professional kitchen setups. Its robust construction ensures it can withstand the high heat and frequent use common in commercial environments. Furthermore, this brazier is dishwasher-safe, making cleanup efficient and compatible with commercial dishwashing machines, which is a significant operational advantage.

What materials is Thermalloy Stainless Steel Brazier, 20 Quart Grade made of?

The Thermalloy Stainless Steel Brazier, 20-Quart, is crafted from high-quality stainless steel. This material choice is intentional for professional-grade cookware, offering excellent durability and resistance to corrosion, which are essential in demanding commercial kitchens. The stainless steel construction ensures reliable and even heat distribution, eliminating hot spots that can scorch food. This contributes to consistent cooking results for braising, stewing, and slow-cooking, making it a reliable tool for any professional chef.

What are the typical dimensions and weight specifications for the Thermalloy 20-quart brazier?

While exact dimensions and weight aren't specified in the product details, a 20-quart commercial brazier like this Thermalloy unit typically has a diameter of around 16 to 18 inches and a depth of 6 to 8 inches. Its construction from high-quality stainless steel means it will have a substantial weight, usually in the range of 15-25 pounds without contents, ensuring stability on the cooktop. This robust build is crucial for handling large volumes and maintaining structural integrity under commercial kitchen demands.

How long can a Thermalloy Stainless Steel Brazier withstand typical commercial kitchen use?

The Thermalloy Stainless Steel Brazier is built for enduring performance in professional kitchens. With its high-quality stainless steel construction, it is designed to withstand the rigorous demands of daily commercial use, often lasting well over 5 to 10 years, and frequently longer, with proper care and maintenance. Its durable build resists warping, corrosion, and wear, ensuring consistent operational efficiency over an extended period. This longevity makes it a reliable investment for high-volume cooking environments.

What is the recommended cleaning and maintenance procedure for this Thermalloy stainless steel brazier?

Cleaning the Thermalloy Stainless Steel Brazier is straightforward due to its stainless steel construction. It is fully dishwasher-safe, allowing for quick and convenient cleanup in a commercial dishwashing system. For heavier food residues, it's recommended to soak the brazier in warm, soapy water before scrubbing with a non-abrasive pad. Avoid using steel wool or harsh abrasive cleaners, which can scratch the surface. Regular cleaning and thorough drying will help maintain its appearance and performance for years of service.

Can this Thermalloy 20-quart brazier be used on induction cooktops in a professional setting?

Yes, the Thermalloy 20-quart stainless steel brazier is explicitly designed to be compatible with induction cooktops, alongside gas, electric, and ceramic options. This broad compatibility makes it an exceptionally versatile piece of cookware for any professional kitchen, especially those with modern induction ranges. The stainless steel construction ensures efficient and even heat transfer on induction surfaces, allowing chefs precise control over cooking temperatures for consistent results in braising and slow-cooking.

What makes the handles on the Thermalloy 20-quart brazier suitable for commercial kitchen use?

The handles on the Thermalloy 20-quart brazier are specifically designed with the demands of a commercial kitchen in mind. They are sturdy side handles, built for durability and to provide a secure, comfortable grip, which is essential when moving a heavy, fully loaded 20-quart pot. Critically, these handles are designed to stay cool to the touch during cooking, ensuring safer handling for kitchen staff even during extended periods of use. This attention to ergonomic safety is vital in busy, high-pressure environments.

What are the primary applications where the Thermalloy 20-quart stainless steel brazier excels in a professional kitchen?

The Thermalloy 20-quart stainless steel brazier truly excels in applications requiring substantial capacity and consistent, even heat. It is ideal for braising large cuts of meat like short ribs or lamb shanks, simmering robust stews and chili for large groups, and slow-cooking flavorful sauces and stocks. Its generous size also makes it perfect for efficient batch cooking, allowing professional chefs to prepare high volumes of ingredients or finished dishes in fewer cycles. This versatility boosts productivity in any commercial kitchen.

Does ChickenPieces.com offer other sizes or types of Thermalloy professional-grade stainless steel cookware?

Yes, ChickenPieces.com stocks a comprehensive range of Thermalloy professional-grade cookware to meet diverse kitchen needs. Beyond the 20-quart brazier, we offer larger options like the Thermalloy Stainless Steel 40 qt Stock Pot for even greater capacity. We also carry a variety of saucepans, including the Thermalloy Stainless Steel Sauce Pan 2 Quart and the THERMALLOY Aluminum Sauce Pan, suitable for various culinary tasks. Our selection ensures you can find the right Thermalloy cookware to outfit your entire professional kitchen.

How does the Thermalloy 20-quart brazier help with achieving consistent cooking results?

The Thermalloy 20-quart brazier is engineered to achieve consistent cooking results primarily through its high-quality stainless steel construction. This material ensures excellent heat distribution across the base and up the sides of the pot, effectively eliminating hot spots that can lead to uneven cooking or scorching. Additionally, stainless steel provides superior heat retention once heated, maintaining a stable temperature critical for long, slow-cooking processes like braising. This precise temperature control allows chefs to reliably produce uniform, perfectly cooked dishes every time.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Thermalloy Stainless Steel Brazier, 20-Quart - Professional-Grade Cookware

Name: Thermalloy Stainless Steel Brazier, 20-Quart - Professional-Grade Cookware
Brand: THERMALLOY
SKU: CP-WCLUB-20790716

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

MSRP: $CAD252.99

Was: $CAD252.99

Now: $CAD229.99

(You save $CAD23.00 )

Item Number

829381452761

Brand

THERMALLOY

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

Jamie

Concession & Event Specialist

Thermalloy Stainless Steel Brazier, 20 Qt

The brazier’s wide, shallow profile is designed for professional braising, searing and oven-to-range cooking. Thermalloy’s 20-qt stainless everything from braised short ribs for banquet service to large-batch shallow roasting of vegetables and proteins. The low sidewall encourages evaporation during reductions, concentrating flavours precisely.

18/8 stainless construction survives stovetop searing at high heat and extended oven sessions at full banquet temperatures. NSF certified. The 20-qt capacity is the commercial sweet spot enough for a full banquet protein course without requiring dedicated tilt-skillet equipment. Matching lid (ID 14912) available separately.

Price: $252.99
Capacity: 20 qt (18.9 L)
Material: 18/8 stainless steel
Best for: Braising, searing, shallow roasting, banquet protein service

Hotels and banquet facilities that do protein-forward menus should keep two of these in rotation one braising on the range while the other holds in the oven eliminates service gaps during peak covers.

Listed by Jamie, Concession & Event Specialist — ChickenPieces.com

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

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