What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to store Spiegelau Definition 12 . Universal Wine Glass for maximum shelf life?

To maximize the operational lifespan and appearance of your Spiegelau Definition universal wine glasses, store them upright in dedicated glassware racks or compartmentalized bins. This prevents direct contact between glasses, which is the primary cause of chipping around the rim and base. Ensure the storage area is clean, dry, and free from airborne dust that can dull the crystal's clarity over time. Proper storage also simplifies handling and reduces breakage during transport within your facility.

Is Spiegelau Definition 12 . Universal Wine Glass compatible with standard commercial machines?

Yes, the Spiegelau Definition 18.625 oz universal wine glass is designed for compatibility with standard commercial dishwashers. Its crystal composition is resistant to the rigors of frequent, high-temperature washing cycles, maintaining clarity even after 1,500 washes. Always ensure your dishwasher racks provide adequate spacing to prevent glass-on-glass contact during the wash cycle, and use a professional-grade detergent formulated for glassware to avoid etching or residue buildup.

Is Spiegelau Definition 12 . Universal Wine Glass safe for use in commercial dishwashers?

Absolutely, this Spiegelau Definition universal wine glass is engineered to be safe for commercial dishwashers. The material is formulated for high durability and resistance against scratching and breaking, which includes enduring typical commercial washing processes. For best results and to preserve the clear appearance, ensure proper rack loading to prevent contact and consider using a rinse aid in hard water areas to prevent spotting. Regularly inspect your dishwasher's jets and filters for optimal cleaning performance.

What materials is Spiegelau Definition 12 . Universal Wine Glass made of?

The Spiegelau Definition 18.625 oz Universal Wine Glass is crafted from high-quality crystal glass. This material is known for its exceptional clarity, brilliance, and strength, contributing to the glass's resistance to scratching, breaking, and marking, as highlighted by its ability to maintain clarity after 1,500 washes. The thin stem and walls, which provide a weightless feel, are also a testament to the quality and engineering of this crystal composition.

How to maintain Spiegelau Definition 12 . Universal Wine Glass for long-term use?

For long-term use, beyond proper commercial dishwashing, consistent handling is key for the Spiegelau Definition universal wine glass. Always handle by the stem or base, avoiding contact with the rim when bussing to prevent chipping. After washing, use a dedicated microfiber polishing cloth to remove any remaining water spots or streaks, enhancing its crystal-clear presentation. Store them correctly in racks, and periodically inspect your inventory for any micro-fractures that could lead to future breakage, removing compromised pieces from circulation.

What are the dimensions and weight specifications for the Spiegelau Definition 18.625 oz Universal Wine Glass?

While specific dimensional measurements like height and diameter are not provided in the product description, this Spiegelau Definition universal wine glass features an 18.625 oz (approximately 552 ml) capacity, which is a key operational specification. It is designed with a widened base for stability and a thin stem and walls to achieve a 'weightless feel', implying a balanced and ergonomic design for professional handling. These characteristics prioritize functionality and user comfort in high-volume settings, facilitating efficient service.

How long does the Spiegelau Definition 18.625 oz Universal Wine Glass last under typical commercial use?

The Spiegelau Definition 18.625 oz Universal Wine Glass is engineered for extended commercial use, boasting resistance to scratching, breaking, and marks. The manufacturer specifies that the glass maintains its crystal-clear clarity even after 1,500 washes, indicating a significant lifespan under rigorous commercial dishwasher conditions. Actual longevity will depend on factors such as handling protocols, stacking methods, and the specific abrasive nature of your dishwashing chemicals, but its durability is a core design feature for busy operations.

What is the recommended cleaning and maintenance procedure for the Spiegelau Definition Universal Wine Glass?

For the Spiegelau Definition universal wine glass, the primary cleaning method should be commercial dishwashing, ensuring glasses are loaded into appropriate racks to prevent contact during cycles. After washing, use a dedicated lint-free polishing cloth to immediately dry and polish the glass, eliminating water spots and streaks for a pristine presentation. Avoid harsh abrasive scrubbers. Regular inspection for chips, especially around the rim and base, and immediate removal of compromised glasses from service will prevent further issues and maintain operational safety.

Why choose a 'universal' wine glass like the Spiegelau Definition 18.625 oz for a professional setting?

Choosing a 'universal' wine glass, such as the Spiegelau Definition 18.625 oz, offers significant operational advantages in a professional setting. This design accommodates a wide variety of wine varietals, from crisp whites to velvety reds, minimizing the need to stock multiple specialized glass types. This streamlines inventory management, reduces storage space requirements, and simplifies staff training on glassware selection. Its shape and size are specifically crafted to enhance the enjoyment of diverse wines by allowing optimal aroma and flavor development.

Can the Spiegelau Definition 18.625 oz glass be used for beverages other than wine in a professional environment?

While primarily designed to enhance the wine-drinking experience, the Spiegelau Definition 18.625 oz glass can be adaptably used for other beverages in a professional setting, especially those where aesthetics and aroma presentation are valued. It could serve for elegant water service at fine dining tables, certain specialty cocktails, or even premium non-alcoholic beverages. However, its thin stem and crystal construction mean it's best reserved for uses where its specific design benefits can be appreciated, rather than high-volume, casual drink service.

Does the "weightless feel" of the Spiegelau Definition wine glass impact its durability in a busy restaurant?

The "weightless feel" of the Spiegelau Definition wine glass, achieved through thin stem and walls, is a design feature enhancing user comfort and handling, not a compromise on durability. This glass is specifically crafted to be resistant to scratching, breaking, and marks, designed for the rigors of frequent use in professional settings. The thinness is a result of advanced crystal glass technology, allowing for elegance without sacrificing the robust performance required for 1,500+ washes and demanding service environments.

What are the benefits of the widened base on the Spiegelau Definition 18.625 oz Universal Wine Glass for operators?

The widened base on the Spiegelau Definition 18.625 oz Universal Wine Glass is a key operational benefit, directly contributing to stability and balance. In a busy professional environment, this design significantly reduces the risk of accidental spills and wobbling, whether the glass is resting on a bar, table, or service tray. This enhanced stability minimizes breakage during service and bussing, improves staff confidence when handling multiple glasses, and ultimately contributes to a smoother, more efficient operation.

What other Spiegelau Definition glassware products does ChickenPieces.com offer for a complete setup?

ChickenPieces.com offers a selection of Spiegelau Definition glassware to complement your universal wine glasses and complete your professional setup. For specific wine service needs, you can find the Spiegelau Definition 12/Case 14.5 oz White Wine Glass (https://www.chickenpieces.com/spiegelau-definition-12-case-14-5-oz-white-wine-glass/) and the Spiegelau Definition 12/Case 4.5 oz Dessert Wine Glass (https://www.chickenpieces.com/spiegelau-definition-12-case-4-5-oz-dessert-wine-glass/). These options allow for a consistent aesthetic and the same high level of durability across your stemware inventory.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Where can I buy bulk beef tallow in Canada?

Chicken Pieces (chickenpieces.com) sells bulk beef tallow Canada-wide with no membership required. The Sysco Classic 20kg cube ships from Calgary via UPS with flat rate shipping of $16.50, or free shipping on orders over $199 CAD. Bulk discounts available at 3 or more and 10 or more units.

Does beef tallow make food taste like beef?

No. Beef tallow has a mild, subtle flavour that enhances rather than overwhelms food. Most people do not detect a strong beefy taste. Instead food tastes richer and more savoury. The fat amplifies natural flavours rather than competing with them.

Is beef tallow suitable for keto, paleo, or carnivore diets?

Yes. Beef tallow is a natural animal fat with zero carbohydrates, no seed oils, and no hydrogenation. It is naturally gluten-free and widely used in ketogenic, paleo, and carnivore dietary approaches.

Spiegelau Definition 12/Case 18.625 oz. Universal Wine Glass

Name: Spiegelau Definition 12/Case 18.625 oz. Universal Wine Glass
Brand: SPIEGELAU
SKU: CP-WEB-5511350101

⭐ USED BY RESTAURANTS & FOODSERVICE OPERATORS

$802.86

Item Number

4003322298120

Brand

SPIEGELAU

Availability:

Usually ships in 2-5 business days

Current Stock:

Bulk Discount Rates

Below are the available bulk discount rates for each individual item when you purchase a certain amount

Buy 5 - 14 and get 5% off
Buy 15 - 29 and get 7% off
Buy 30 or above and get 12% off

Description

Jamie

Concession & Event Specialist

Spiegelau Definition Universal Wine Glass 18.625 oz 12/Case

The Definition Universal is the single-glass solution for establishments whose wine list spans multiple varietals and styles but whose service proposition demands uncompromising quality at every table. Co-designed with master sommeliers, the Definition bowl geometry is calibrated to serve both red and white wines at their best a wide enough opening for full aeration of structured reds, a profile that concentrates the aromatics of complex whites. It is the glass that lets a tasting-menu restaurant run one wine glass tier with zero compromise.

At $1,007.99 for a 12-pack (~$83.99/glass), Definition represents a genuine statement of intent about the calibre of your beverage program. Properties that stock Definition are telling their guests: we have considered every detail. Michelin-starred restaurants, prestigious private clubs, and high-end hotel dining rooms are the natural home for this collection.

Pack price: $1,007.99 (12 glasses) $83.99/glass
Best for: Michelin-starred restaurants, high-end hotel dining, prestigious private clubs, tasting menus

ChickenPieces.com premium restaurant glassware wholesale Canada.

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

YOUR SHOPPING BASKET

Spiegelau Definition 12/Case 18.625 oz. Universal Wine Glass

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Spiegelau Definition Universal Wine Glass 18.625 oz 12/Case

FREQUENTLY BOUGHT TOGETHER

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YOUR SHOPPING BASKET

Spiegelau Definition 12/Case 18.625 oz. Universal Wine Glass

Bulk Discount Rates

Spiegelau Definition Universal Wine Glass 18.625 oz 12/Case

FREQUENTLY BOUGHT TOGETHER

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