Shipping

Shipping Policy

Chicken Pieces ships bulk foodservice, hospitality and commercial supplies to businesses across Canada and the United States.

We ship to Canada and the United States.

Orders are processed in 2–3 business days from our Calgary, Alberta warehouse or our partner fulfillment facility.

No surprise fees.

Canada: no duties or taxes are added to your order. United States: duties and taxes are displayed at checkout, so you see the full price before you pay. You will never receive a duty, tariff or brokerage bill on delivery.

$16.50Flat rate shipping, Canada-wide
FREEShipping on orders over $199 (before tax)
2–3 daysProcessing time (business days)
10:00 AM MSTDaily order cut-off (Mon–Fri)

1. Where We Ship

We ship to all Canadian provinces and territories and to the United States. Orders ship from our main warehouse in Calgary, Alberta, or from our partner fulfillment facility depending on stock availability.

2. Processing & Delivery Timelines

Every order is processed within 2–3 business days. Transit times below start after processing.

StepEstimated Duration
Order cut-off time10:00 AM MST (Mon–Fri)
Processing time2 – 3 business days
Transit time (Canada)2 – 6 business days
Transit time (United States)3 – 8 business days

3. Shipping Costs

  • Flat rate $16.50 Canada-wide. U.S. shipping is calculated and shown at checkout.
  • FREE shipping on orders over $199 (before tax) within Canada.
  • Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases Chicken Pieces will share shipping costs 50 / 50 with the customer, and we will contact you before shipping.

4. Duties & Taxes

  • Canadian orders: no duties and no taxes are added.
  • U.S. orders: duties and taxes are displayed at checkout. Nothing extra to pay on delivery.
  • Currency: all prices are in Canadian dollars (CAD).

5. Order Tracking

When your order ships you will receive an email with full tracking details.

6. Multiple Packages & Missing Shipments

Orders may arrive in multiple packages depending on product availability and warehouse location.

If any package is missing, incomplete, or delayed, contact us within 3 business days of delivery. Claims filed after this period may not be eligible for replacement or refund. Email hello@chickenpieces.ca with:

  • Order number and tracking details
  • Description of the issue
  • Photos (if applicable)

7. Damaged Deliveries

If you receive damaged goods, notify us within 1 business day (24 hours) of receipt.

  1. Notification: email hello@chickenpieces.ca.
  2. Evidence: provide a description and clear photos to speed up your claim.
  3. Return authorization: do not return items until you receive instructions from our team. Unauthorized returns may not be accepted.
  4. Resolution: after verification we will send a replacement at no cost or issue a full refund for the damaged item(s).
  5. Failure to notify: if damage is not reported within 1 business day, Chicken Pieces is not obligated to replace or refund the goods.

8. Goods Damaged After Delivery

We are not responsible for goods damaged after successful delivery. Please inspect all items immediately upon arrival.

9. Delivery Exceptions

Deliveries to churches, schools, construction sites, hotels, or other limited-access locations may require appointments or incur additional fees. We will contact you before shipping if special arrangements are needed.

10. Customer Support

Address
Calgary, Alberta, Canada

!