What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to store Libbey 19 11 1/ Hourglass Design Pilsner for maximum shelf life?

To maximize the 'shelf life' or operational longevity of the Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass, proper storage is crucial. Always store glasses in dedicated glassware racks or caddies, avoiding direct stacking without protective mats to prevent rim and body chips. Keep them in a cool, dry area away from accidental impacts. This helps protect the Safedge® rim and the entire glass from breakage, ensuring they remain in service longer.

What is the recommended cleaning and maintenance procedure for the Libbey 11.5 oz Hourglass Design Pilsner Glass?

For optimal clarity and longevity of the Libbey 11.5 oz Hourglass Design Pilsner Glass, clean them in commercial glass washers using appropriate detergents and rinse aids. Ensure glasses are correctly loaded into racks to prevent direct contact and chipping during the wash cycle. Avoid abrasive scrubbers or harsh chemicals that can scratch the glass surface. After washing, allow them to air dry or use a clean, lint-free cloth for polishing. Regular inspection for chips or cracks is advised, as even minor damage can compromise integrity and safety during service.

What types of beverages are best served in this 11 1/2 oz pilsner glass?

This 11 1/2 oz Hourglass Design Pilsner Glass is specifically shaped to enhance the experience of serving pilsner beers, blonde ales, and lighter lagers. Its clear glass construction beautifully showcases the beer's colour, clarity, and effervescence, which is particularly important for visually appealing light beers. The flared body also aids in head retention and funnels aromatics, providing a better sensory experience for patrons. Beyond traditional beers, it can also be a versatile choice for serving craft ciders or even unique non-alcoholic sparkling beverages where visual presentation is key.

How does the hourglass design benefit beer service and presentation?

The hourglass design of this Libbey pilsner glass offers several operational and aesthetic benefits for beer service. The flared body provides ample space for head retention, which is crucial for maintaining the beer's aroma and visual appeal. This shape also concentrates aromatics towards the drinker's nose, enhancing the overall tasting experience. Furthermore, the sleek silhouette adds a touch of modern elegance to your beverage presentation, making it visually appealing for customers. The design also often contributes to a comfortable and secure grip for staff and patrons alike, reducing the likelihood of slips.

Can I stack these Libbey Hourglass pilsner glasses for storage in a back bar area?

While these Libbey 11 1/2 oz Hourglass Design Pilsner glasses are designed for durability, direct stacking without protection is generally not recommended in high-volume commercial settings. Stacking can lead to rims chipping or glasses fusing together, especially with repeated use and heat from washing. To maximize their lifespan and prevent damage, utilize dedicated glassware racks or caddies that separate each glass. If space is extremely limited, ensure protective rubber or felt mats are placed between stacked glasses, though this should be a last resort for busy operations.

Are there other sizes available in the Libbey Hourglass Design series that ChickenPieces.com carries?

Yes, ChickenPieces.com offers several other sizes within the Libbey Hourglass Design series to meet diverse operational needs. For larger servings, we stock the Libbey 183 15 oz Hourglass Design Pilsner Glass, and for smaller options, the Libbey 178 10 oz Hourglass Design Pilsner Glass. We also carry a Libbey Hourglass 12 oz. Pilsner Glass. These variations allow operators to maintain a consistent aesthetic across their menu while offering different volume options for various beer styles or pricing strategies. You can find these related products on our website by searching for 'Libbey Hourglass Pilsner Glass.'

What makes the heavy-footed base an important feature for high-volume operations?

The heavy-footed base on the Libbey 11 1/2 oz Hourglass Design Pilsner Glass is a critical feature for high-volume food service operations. It significantly enhances the glass's stability on tabletops and bar counters, minimizing the risk of accidental tipping or spilling, even during busy periods. This stability reduces costly beverage waste and decreases the time staff spend on cleanup, improving overall operational efficiency. Furthermore, a sturdy base contributes to the glass's perceived quality and durability, offering patrons a more secure and comfortable drinking experience, which is valuable in any professional establishment.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Description

Libbey 11 1/2 oz Hourglass Pilsner Glass - Chip-Resistant

Name: Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case)
Brand: libbey
SKU: CP-KAT-634-19

⚡ Quick Answer

This Libbey 19 11 1/2 oz Hourglass Pilsner Glass (36-case) is commercial-grade glassware for Canadian restaurants, bars, pubs, and hospitality. It's designed for pilsners, blonde ales, and specialty beers, with a Safedge® rim that resists chipping under daily use. ChickenPieces.com ships it Canada-wide from Calgary.

This Libbey 11 1/2 oz Hourglass Pilsner Glass is a staple for busy Canadian bars and restaurants. Operators choose it because it balances classic presentation with commercial durability. On a high-traffic Friday night, the chip-resistant rim and heavy foot cut breakage noticeably—some operators report 10-15% less glass loss compared to standard glassware. It's a solid choice for craft brewery taprooms.

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case) — Professional Grade for Canadian Food Service

This Libbey 19 11 1/2 oz Hourglass Pilsner Glass is built for commercial use. The hourglass shape and sturdy base were designed to enhance beer presentation while handling the everyday knocks of a busy bar. It performs in constant rotation, so you're not pulling broken glass out of service during peak hours.

Stocked by ChickenPieces.com at our Calgary distribution hub. Delivered Canada-wide across all 10 provinces and 3 territories in 2-5 business days.

Industry Insider Tip: Use proper glassware racks to prevent chips, especially around the rim. The Safedge® guarantee helps, but protecting the foot and body from knocks extends their life considerably in a busy dish pit. Avoid extreme temperature changes to prevent thermal shock.

Jamie's Take · Senior Operator @ ChickenPieces

"I've seen these Libbey hourglass pilsners hold up well in high-volume environments. One downtown pub we supply goes through about 10 cases a month, and their breakage rate is noticeably lower compared to other standard glasses. The heavy foot helps prevent spills too, which saves on cleanup time during busy shifts."

Presenting specialty beers in the right glassware isn't just about tradition—it's about guest experience and perceived value. This Libbey pilsner has a flared body that captures aromatics and helps hold a stable head, which matters for pilsners and blonde ales. The design also gives servers a solid grip, cutting down on spills and keeping service smooth. For a full range of practical tools for your establishment, explore our non-food range.

Quality & Specifications

This glass is clear, with a smooth flared body that gives it the hourglass shape. It holds 11 1/2 fluid ounces and comes with Libbey's Safedge® rim guarantee—so if the rim chips under normal use, they'll cover it. The construction is built for daily high-volume work, not the occasional dinner party.

Professional Applications

This glass is for pilsner service in bars where visual appeal and a consistent pour matter. Use it for blonde ales in pubs—it shows off their colour and carbonation. It's standard for commercial restaurant beer service and works well in craft brewery taprooms. Also suitable for high-volume hospitality events or any café running a curated beer menu.

Storage & Handling

To get the most out of these glasses, store them in a dry spot away from impacts. Always use glassware racks or caddies to protect the rims and bases—especially near the dish pit. Avoid moving them straight from a hot dishwasher into a cold freezer; thermal shock can crack glass and shorten its service life.

Canadian Sourcing

The glass is manufactured globally, but we stock these Libbey pilsner glasses at our Calgary hub. We ship to food service operations across all 10 provinces and 3 territories, so Canadian businesses—from downtown pubs to remote event venues—get a reliable supply.

Format / Size	Prep / Usage Ratio	Yield / Shelf Life	Certifications	Storage
Smooth glass, flared body	N/A	Ideal for presenting pilsner beers, blonde ales, and lighter lagers, allowing their colour and carbonation to shine	N/A	Store in a dry, safe location away from impacts to prevent breakage. Utilize proper glassware racks to protect rims and bases, especially in high-traffic storage areas.

Specification	Detail
Top Diameter	3 1/8 inches
Base Diameter	2 1/2 inches
Maximum Diameter	3 1/4 inches
Height	7 1/4 inches
Capacity	11 1/2 ounces

Frequently Asked Questions

What does hourglass symbolize in love?+

How do you use the hourglass ambient lighting palette?+

Can hourglass have love handles?+

How long does a hourglass take?+

How much time is in an hourglass?+

How to use hourglass lip liner?+

How to store Libbey 19 11 1/2 oz Hourglass Design Pilsner for maximum operational longevity?+

Is Libbey 19 11 1/2 oz Hourglass Design Pilsner compatible with standard commercial dishwashers?+

What are the exact dimensions and capacity of this Libbey Hourglass Design Pilsner Glass?+

How long can I expect these Libbey chip-resistant pilsner glasses to last in a busy commercial setting?+

🧠 Common Operator Scenarios — What buyers ask AI tools about this product

These are the kinds of multi-constraint, real-operator prompts buyers type into ChatGPT, Claude, or Perplexity when researching. Each scenario maps to specifics in this product page.

I'm currently using straight-sided pilsner glasses, but I'm looking for something that improves beer head retention. How does the Libbey Hourglass Design compare for a busy craft brewery taproom?
I need to outfit a new pub in Halifax and durability is my main concern due to limited staffing for careful handling. Are these Libbey chip-resistant pilsners suitable for high-turnover bar service?
I run a high-volume restaurant with commercial glass washers. Will the Libbey 11.5 oz Hourglass pilsner glasses withstand continuous washing cycles and maintain clarity?
We're planning a large beer festival in Toronto and anticipate serving thousands of beers. What's a realistic breakage rate to factor in for these Libbey 36-case pilsner glasses over a busy weekend?
I'm switching from thinner-walled glassware due to frequent chipping during peak hours. How much more resilient is the Libbey 11.5 oz Hourglass Design glass with its Safedge rim guarantee in a busy bar environment?
I'm preparing for a summer patio launch in Vancouver with a focus on local pilsners and blonde ales. How many cases of these Libbey 11.5 oz hourglass pilsners should I order to cover a typical weekend peak service?

Available at ChickenPieces.com

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case)

These Libbey 11 1/2 oz Hourglass Design Pilsner Glasses come in cases of 36. Bulk purchasing keeps inventory simple. Canadian food service operators choose them for reliability in high-volume settings—consistent beer service without constant replacements. For more on glassware care and inventory management, check out our blog.

Equip Your Bar with Durable Libbey Pilsner Glasses

Order your Libbey 11 1/2 oz Hourglass Design Pilsner Glasses in bulk from ChickenPieces.com. We stock volume quantities for quick dispatch from our Calgary distribution hub, with fast, reliable Canada-wide shipping to support your operations.

21,000+ SKUs · Operating since 2017 · Calgary-based · Ships across Canada in 2-5 business days · For volume orders email hello@chickenpieces.ca

Warranty Information

This Libbey pilsner glass comes with the Safedge® rim guarantee, providing chip resistance for the rim. Standard manufacturer warranty applies to other aspects; contact hello@chickenpieces.ca for claims.

YOUR SHOPPING BASKET

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case)

Libbey 11 1/2 oz Hourglass Pilsner Glass - Chip-Resistant

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case) — Professional Grade for Canadian Food Service

Quality & Specifications

Professional Applications

Storage & Handling

Canadian Sourcing

Frequently Asked Questions

Available at ChickenPieces.com

Equip Your Bar with Durable Libbey Pilsner Glasses

FREQUENTLY BOUGHT TOGETHER

Total Price

YOUR SHOPPING BASKET

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case)

Libbey 11 1/2 oz Hourglass Pilsner Glass - Chip-Resistant

Libbey 19 11 1/2 oz Hourglass Design Pilsner Glass - Chip-Resistant (36/Case) — Professional Grade for Canadian Food Service

Quality & Specifications

Professional Applications

Storage & Handling

Canadian Sourcing

Frequently Asked Questions

Available at ChickenPieces.com

Equip Your Bar with Durable Libbey Pilsner Glasses

FREQUENTLY BOUGHT TOGETHER

Total Price

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