What is ChickenPieces.com?

ChickenPieces.com is a Calgary-based online marketplace that makes commercial-grade products accessible to everyone. We specialize in bulk food service supplies, medical nutrition products, hospitality essentials, cleaning supplies, and hard-to-find specialty items. Whether you're a restaurant owner, healthcare facility, Airbnb host, or individual bulk buyer, we offer competitive bulk pricing without membership fees or minimum order requirements.

Who are your customers?

We serve both B2B and B2C customers including restaurants and food service (independent restaurants, food trucks, caterers, cafes), hospitality (hotels, motels, Airbnb hosts, vacation rentals, bed & breakfasts), healthcare facilities (nursing homes, hospitals, assisted living, rehabilitation centers), bulk buyers (large families, budget-conscious consumers, preppers), and institutions (schools, corporate cafeterias, community centers).

What makes ChickenPieces.com different from competitors?

Our competitive advantages include: hard-to-find products you can't get from GFS, Sysco, or US suppliers; no membership fees unlike wholesale clubs; a strong selection of Canadian-made products; dual market access for both Canadian and American customers; no minimum order requirements; and over 15 years of experience as an established supplier.

Do you have a physical store?

We are an online-only distributor based in Calgary, Alberta. We do not have a physical retail location. All orders are placed through our website at chickenpieces.com or through our Walmart Marketplace Canada storefront.

What areas do you serve?

We ship across Canada and the United States. Our primary focus is the Canadian market, with selected products available for US customers. Note: U.S. shipments are currently paused due to tariffs. Shipping rates and delivery times vary by location.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track your order history, save payment information for faster checkout, receive personalized product recommendations, get early access to promotions, and save your shipping addresses.

Is there a minimum order requirement?

No minimum order required! While we specialize in bulk packaging, you can purchase single cases or units of most products. However, bulk purchasing provides better per-unit value and may qualify for free shipping thresholds.

Can I modify or cancel my order after placing it?

Orders can only be cancelled or modified if they haven't been processed or shipped yet. Contact us immediately at hello@chickenpieces.ca or call 1-833-462-8550 with your order number. Once an order has shipped, you must follow our return policy if you wish to return items.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a UPS tracking number. You can track your package through the UPS website or app. If you have an account with us, you can also view tracking information in your order history.

What are your shipping rates?

We offer free shipping on orders over $75 (before tax) within Canada. Shipping charges and taxes are calculated and displayed at checkout. Large equipment, bulky items, or deliveries to remote or limited-access locations may not qualify for free shipping. In such cases, Chicken Pieces will share shipping costs 50/50 with the customer.

How long does delivery take?

Processing time is 2-3 business days with an order cut-off time of 10:00 AM MST. Transit time within Canada is 2-6 business days. Delivery times may vary during peak seasons and to remote locations.

What carrier do you use?

We use UPS as our partnered carrier for all shipments. UPS provides reliable tracking and delivery confirmation for every order.

Do you ship to the United States?

All shipments to the United States are currently paused due to recent tariffs. We are actively working with our logistics and trade partners to restore service as soon as possible. When resumed, all customs fees, tariffs, and taxes imposed during or after shipping are the customer's responsibility.

What payment methods do you accept?

We accept Credit Cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. Payment is required at the time of order placement.

Do you charge tax on food items?

No! We do not charge tax on food and beverage items. This gives you significant savings compared to competitors.

Are prices in CAD or USD?

Prices on chickenpieces.com are displayed in Canadian Dollars (CAD). If you're ordering from the United States, your credit card will convert the charge to USD at your bank's exchange rate.

What is your return policy?

All claims for damaged, defective, or incorrect products MUST be reported within 48 HOURS of delivery. Claims submitted after this period are not eligible for refund, replacement, or credit. You must email hello@chickenpieces.ca or call 403-690-1089 within 48 hours, provide your order number and photos of the issue, and wait for a Return Merchandise Authorization (RMA) number. Do NOT return items without RMA approval.

Can I return food and beverage items?

No — all food and beverage items are FINAL SALE. Due to health, safety, and food handling regulations, we cannot accept returns on ANY food or beverage products, even if unopened. The only exception is if food items arrive damaged or incorrect — report within 48 hours for replacement or credit.

What is the restocking fee for returns?

A 30% restocking fee applies to returns not due to our error, including buyer's remorse, ordering the wrong item, products returned without authorization, items missing components, or items showing signs of use. Returns due to our error (wrong item shipped, damaged in transit) do not incur restocking fees.

How long does a refund take to process?

The complete refund process can take up to 25 business days: 3-5 business days for inspection, 5-10 business days to process the refund to your payment method, and 3-10 additional business days for your bank to post the refund. Processing times vary by financial institution.

What if I receive a damaged or defective product?

Report the issue within 48 hours of delivery by emailing hello@chickenpieces.ca or calling 403-690-1089. Provide your order number, detailed description, clear photos showing the damage, and photos of product packaging and shipping box. Wait for authorization before returning anything. For valid claims, we will offer a replacement, store credit, or refund to your original payment method.

What brands do you carry?

We stock major commercial brands including Sysco, Heinz, Gold Medal, Nestlé, Kraft, Big Train, Ghirardelli, Shirriff, Dr. Oetker, HYDRA+, Maldon, and many more. We continuously add new brands based on customer demand.

How many products do you have?

We currently stock over 20,000 SKUs across all categories, with new products added regularly based on market demand and customer requests.

What are thickened beverages?

Thickened beverages are specially formulated drinks designed for individuals with dysphagia (swallowing difficulties). They help prevent aspiration and make swallowing safer for people with stroke recovery, neurological conditions, or age-related swallowing challenges.

Can restaurants order from ChickenPieces.com?

Yes! We actively serve the restaurant industry. We provide bulk pricing to independent restaurants, cafes, food trucks, mobile kitchens, catering companies, bars, pubs, coffee shops, and bakeries. No business license required to order.

Do you offer volume discounts?

Yes! Volume pricing is available on most products. The more you buy, the better the per-unit price. Contact us at hello@chickenpieces.ca for pricing on large orders. We also offer pallet and skid quantities for high-volume buyers.

Do you carry Canadian-made products?

Yes! We have a dedicated Canadian Made category featuring products proudly made in Canada. We are committed to supporting Canadian manufacturers and suppliers.

Do you offer business accounts?

Yes! We offer bulk pricing for regular business customers. Contact us at hello@chickenpieces.ca to discuss volume pricing discounts, standing orders with automatic shipments, priority stock alerts for your regular items, and dedicated account support.

How do I contact customer service?

You can reach our customer service team by emailing hello@chickenpieces.ca or calling 403-690-1089. Our hours are Monday to Friday, 9:00 AM to 5:00 PM MST. We are a Canadian-owned company based in Calgary, Alberta.

How to use Genacol Optimum Collagen, Glucosamine/Chondroitin & in a commercial kitchen?

Genacol Optimum 1L is designed for individual patient administration rather than bulk commercial kitchen preparation. It is intended to be dispensed as a 15 ml dose per person, then mixed with water or juice at the point of service. Large-scale integration into menu items is not its primary application due to specific dosage requirements and potential ingredient interactions. Kitchen staff should focus on precise individual serving.

How to store Genacol Optimum Collagen, Glucosamine/Chondroitin & for maximum shelf life?

For maximum shelf life, store Genacol Optimum in a cool, dry place away from direct sunlight, both before and after opening. Refrigeration is not explicitly required unless specified on the packaging after opening. Always ensure the cap is tightly sealed after each use to prevent contamination and maintain product integrity, following any specific instructions on the bottle.

What is the recommended ratio or dilution for Genacol Optimum Collagen, Glucosamine/Chondroitin &?

The recommended ratio involves pouring a 15 ml serving of Genacol Optimum into a cup and mixing it with an appropriate volume of water or juice. The specific dilution ratio for the liquid accompaniment is not critical, as long as the 15 ml dose is fully dispersed and consumed. The key is consistent intake of the 15 ml supplement itself.

What is the recommended serving size when using Genacol Optimum Collagen, Glucosamine/Chondroitin &?

The recommended serving size for Genacol Optimum is 15 ml, to be taken once daily. This precise dosage ensures the optimal delivery of AminoLock Collagen, Glucosamine, Chondroitin, and MSM. It is crucial to use a calibrated measuring cup for accuracy, as consistent daily intake is important for observing beneficial results, typically over at least one month.

What does Genacol Optimum Collagen, Glucosamine/Chondroitin & taste like when prepared?

Genacol Optimum is designed to be mixed with water or juice, implying a neutral or minimal inherent flavour profile. When diluted, its taste will largely be influenced by the liquid it is mixed with. The product description does not specify a distinct flavour, suggesting it aims for palatability when combined with a preferred beverage.

What equipment do I need to serve Genacol Optimum Collagen, Glucosamine/Chondroitin &?

To serve Genacol Optimum, you primarily need a calibrated measuring cup or the serving cup provided to accurately dispense the 15 ml dose. Additionally, standard drinking glasses or cups are required for mixing the supplement with water or juice. No specialized medical or kitchen equipment beyond precise measurement tools is necessary for preparation and serving.

Which IDDSI level does Genacol Optimum liquid meet for texture classification?

Genacol Optimum is a liquid supplement intended for dilution with water or juice, not inherently a thickened beverage. When mixed simply with water or regular juice, it would typically align with an IDDSI Level 0 (Thin) consistency. If a thickened consistency is required for a patient, the diluted Genacol Optimum would need to be further thickened using a separate commercial thickener to achieve IDDSI Level 1 (Slightly Thick), Level 2 (Mildly Thick), or higher, per IDDSI.org guidelines.

What is the exact mixing ratio for nectar, honey, and pudding consistencies when incorporating Genacol Optimum?

Genacol Optimum is designed for a standard 15 ml dose mixed with water or juice, not with specific thickening agents or ratios to achieve IDDSI nectar, honey, or pudding consistencies directly. To achieve these thickened levels (IDDSI Levels 2, 3, or 4 respectively), the diluted 15 ml dose of Genacol Optimum would need to be incorporated into a base liquid and then thickened separately using a commercial food thickener, following the thickener manufacturer's instructions to meet IDDSI standards.

How does the texture of Genacol Optimum hold over time after preparation, particularly for dysphagia patients?

When Genacol Optimum is simply mixed with water or juice, its liquid texture is stable over time as it does not contain thickening agents. If it is mixed with an external thickener to achieve a specific IDDSI level, the texture stability will depend entirely on the chosen thickening agent and its inherent properties. For optimal safety and consistency with dysphagia patients, prepared thickened liquids, even with added supplements, should ideally be consumed promptly, typically within 15-30 minutes, to prevent phase separation or changes in viscosity, per best practice guidelines from Dietitians of Canada.

Can Genacol Optimum be safely administered to diabetic patients or those with renal conditions?

Genacol Optimum is formulated with no sugar added, making it potentially suitable for diabetic patients. However, individuals with diabetes or renal conditions should always consult a health practitioner prior to use, as individual dietary restrictions and medication interactions vary. While the product is gluten-free, a comprehensive review of all ingredients by a registered dietitian is advisable to ensure it aligns with specific medical management plans.

What are the primary clinical applications for Genacol Optimum within a hospital or long-term care setting?

In hospital and long-term care settings, Genacol Optimum is clinically applied to support joint health, particularly for residents or patients managing osteoarthritis and concerns about cartilage deterioration. Its liquid format makes it suitable for individuals who may have difficulty swallowing pills, aiding adherence to supplement regimens. It serves as a supplementary intervention within a broader care plan, especially when prescribed by a physician or recommended by a registered dietitian for chronic joint conditions.

Are there any known drug interactions or contraindications for Genacol Optimum with common medications?

The product description for Genacol Optimum advises consulting a health practitioner before use, especially if symptoms persist or worsen, or if pregnant or breastfeeding. While specific drug interactions are not detailed, the active ingredients (collagen, glucosamine, chondroitin, MSM) can potentially interact with certain medications, such as blood thinners or diabetes medications. A thorough medication review by a pharmacist or physician is recommended to identify any potential contraindications or interactions before initiating use.

How does the AminoLock Collagen in Genacol Optimum differ from other collagen supplements for joint health?

Genacol Optimum features exclusive AminoLock Collagen, which is created with patented technology to produce unique low-molecular weight peptides specifically designed for joint health. This patented process aims to enhance the bioavailability and efficacy of the collagen, distinguishing it from standard collagen hydrolysates. The smaller peptide size is intended to be more readily absorbed and utilized by the body to support cartilage and joint tissue integrity. For patients who prefer alternative formats, other options like Genacol Anti-Inflammatory Capsules are also available for comprehensive joint support.

Does Genacol Optimum contribute to adequate hydration for patients, given its liquid format?

While Genacol Optimum is a liquid supplement, its primary role is to provide joint health support, not to significantly contribute to daily hydration goals. The recommended 15 ml dose, even when mixed with water or juice, provides a minimal fluid volume. Patients, particularly those in long-term care or with dysphagia, still require separate, structured fluid intake to ensure adequate hydration, following their specific fluid prescription or daily intake targets, per Dietitians of Canada guidelines.

What is beef tallow used for?

Beef tallow is used for deep frying, pan frying, searing, roasting, sauteing, baking, pastry making, confit, and cast iron seasoning. Its smoke point of 400F (204C) makes it suitable for all high-heat cooking methods. It excels at French fries, fried chicken, fish and chips, roasted vegetables, pie crusts, and steaks.

What is the smoke point of beef tallow?

Beef tallow has a smoke point of approximately 400F (204C), making it ideal for deep frying, high-heat searing, and oven roasting. Standard commercial frying operates at 350-375F, well below this threshold, meaning the tallow stays stable and clean-tasting throughout normal frying operations.

Is beef tallow healthy?

Beef tallow is a natural, minimally processed fat containing fat-soluble vitamins A, D, E, and K, conjugated linoleic acid (CLA), and zero carbohydrates. It is thermally stable and produces fewer harmful oxidation compounds during high-heat cooking compared to polyunsaturated vegetable oils. It is high in saturated fat, so individual dietary context matters.

How many times can you reuse beef tallow for frying?

With proper maintenance, beef tallow can be reused for 8-10 frying sessions before needing replacement. Strain after every use to remove food particles, maintain frying temperature between 350-375F, avoid introducing moisture, and store covered between sessions.

How long does beef tallow last?

Unopened beef tallow lasts up to 12 months at room temperature in a cool, dry location. Refrigerated after opening, it lasts 3-6 months. Frozen, it keeps for up to 12 months with no quality loss.

What is the difference between beef tallow and lard?

Beef tallow is rendered from beef fat while lard is rendered from pork fat. Tallow has a slightly higher smoke point at 400F (204C) versus lard at approximately 370F (188C) and a slightly firmer texture. Tallow has a more neutral flavour making it more versatile. Lard is prized in specific baking traditions like tamales and tortillas.

Genacol Optimum - Collagen, Glucosamine/Chondroitin & MSM - 1L

Genacol Optimum - Collagen, Glucosamine/Chondroitin & MSM - 1L | Joint Health Support

⭐ USED BY HEALTHCARE & INSTITUTIONAL BUYERS

MSRP: $93.02

Was: $93.02

Now: $84.18

(You save $8.84 )

Item Number

7424557565516

Brand

Genacol

Availability:

Usually ships in 2-5 business days

Current Stock:

Description

? Canadian Brand

Giselle

Canadian Food Service Expert

Genacol is a proudly Québec-based company and one of Canada's most recognized collagen brands and their Optimum formula is the crown jewel: a complete 1-litre liquid solution combining hydrolyzed collagen with glucosamine, chondroitin, and MSM for a comprehensive joint and mobility stack that Canadian athletes and active seniors swear by.

Four-way joint support in one formula Hydrolyzed collagen, glucosamine, chondroitin, and MSM each target different aspects of joint health cartilage, synovial fluid, connective tissue, and anti-inflammatory support making this the most complete joint product in one bottle.
Liquid collagen for superior absorption Genacol's liquid format delivers collagen peptides in their most bioavailable state, bypassing the slow dissolution process of tablets and capsules for faster, more consistent results.
1-litre Québec-crafted quality Made in Québec to the exacting standards Canadians expect from a heritage collagen brand, this generous 1L bottle represents outstanding value for anyone committed to joint longevity.

Warranty Information

Standard manufacturer warranty applies. Contact hello@chickenpieces.ca for warranty claims and returns.

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Genacol Optimum - Collagen, Glucosamine/Chondroitin & MSM - 1L | Joint Health Support

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