Open-source alternatives / Intercom
Chatwoot — free open-source Intercom alternative
37,444 GitHub stars
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Replaces: Intercom + Zendesk — the paid alternative. Chatwoot does the same job and the licence is $0: you pay only for the server it runs on.
Why teams switch to Chatwoot
- $0 licence. The paid tool charges per seat every month. Chatwoot is free forever, including commercial use under its open-source licence.
- Your data stays yours. Chatwoot is self-hosted — it runs on your own server, so no third party holds your records.
- Proven at scale. 37,444 GitHub stars and an active contributor base mean real companies run this in production, not just hobbyists.
Trade-off, honestly: open-source means you (or an IT person) install and maintain it. If nobody on your team can run a server, the paid alternative may still be the right call — that is what it is charging for.